“I love ordering through personalised favours however was a little bit disappointed with the quality of this one. The photo was very blurry even though it was a professional wedding photo. The acrylic also didn’t fit in the base of the wood so won’t be displaying this one in our home.”
Hi Ella,
Thank you for your review, We sincerely apologise for your disappointment.
We pride ourselves in our customer service and the quality of our products and have tried to reach out via phone and email requesting you to send through a photo of the issue with the print quality and base that didn’t fit for our team to review.
I would love to review this and see what we can do to assist.
I look forward to hearing from you soon.
Kindest regards Team PF
“Came exactly as advertised! I love that they send you an email beforehand of the example so you can see what the finished product is. Have always loved their products and am a returning customer!”
“Block of timber was nicely engraved. However, the printing of the picture was poor quality and had lines running through it. The lines ran through the face as well. Looks like the printer ink was running out.
Slightly disappointed.”
“The process was quick, easy, and I loved being able to see what it would look like before it was made. My mum absolutely loved it. Fantastic quality and a special keepsake”
