“The product looked great. Luckily it survived the delivery process. Although the box had FRAGILE stickers all over it, the box had a puncture in the top & was torn & crushed on the the side. Held my breath opening it up but luckily the wooden box & glassware was ok.”
“Absolutely fantastic customer service, and the customised gift box and engraved bottle and glasses arrived on time and look great! They look exactly like the design we made and are great quality. If you’re thinking about ordering from this company you definitely should, you won’t be disappointed and we will definitely be ordering from them again!”
Thank you so much for giving our Engraved Birthday Wooden Gift Boxed Decanter, Scotch Glasses, and Whiskey Stone Set a 5-star rating! We are thrilled that you had such a positive experience with our product and our customer service. 😊
“It would have scored "very good" except the items were not very clean - they had a mirky film all over which may have been due to the ingraving. Suggest the items are wiped/cleaned before being packaged.
Kind regards
Frances”
Hi Frances, thank you for your recent purchase and for taking the time to share your feedback with us. We appreciate your feedback, as they help us improve our products and services.
We strive for excellence in every order, and we regret that we fell short in this instance. Please accept our sincerest apologies for any inconvenience this may have caused you. Rest assured that we are taking immediate steps to address this issue and ensure that all items are thoroughly cleaned and inspected before packaging in the future.
Your feedback is highly appreciated, and your understanding means a lot to us. Should you have any further concerns or if there's anything else we can assist you with, please feel free to reach out to us at hello@personalisedfavours.com.au. We're here to help.
Once again, thank you for choosing Personalised Favours. We look forward to serving you better in the future.
“Quick and efficient, needed my gift for 30th birthday it was quick and easy to order and had it with a week. The quality is amazing will be ordering again”
Thank you so much for this 5-star review. We greatly appreciate you being a customer and we're so glad to hear that you were happy with the product and services you have received from us. We’re here for you anytime! 😊
Thank you so much for your feedback, Liam! We're thrilled to hear that you are pleased with the engraving and our quick turnaround. Your satisfaction is our top priority, and we look forward to serving you again soon. 👍.
“The spelling on glasses was different to the box. You were going to replace the box but run out.
You then offered me 2 alternatives, I chose one and got no response. I followed it up, then followed it up again as Sat 12 is my friends 60th, and then you send me an email saying you haven't heard from me.
I've emailed hello@ and Judy@
I've now left a voicemail.
So disappointing, I now have nothing to give him for his landmark birthday.”
