“Amazing product. Good qulilty. Customer Service is beyond fantastic. Every team member I have interacted has been extreamly friendly and helpful! Highly recommend their products and service!”
WOW! Thank you so much for your wonderful feedback, Vinogini! We truly appreciate your support and are delighted to hear that you had a positive experience with us.
“Same feedback as the acrylic plaque. See below.
The colour of the photo is different to the proof I received. It’s printed with dark orange tones.
I was also misled regarding production and delivery timeframes after paying a hefty fee for rushed production. Promised 2-3 days but the item shipped after 5 days. Each time I checked in on the status of the order, I was simply told they “would speak to production to rush your order through”. I finally received an email back from a customer service rep promising the would refund the rush fee as the timeframes calculator wasn’t working properly on their website but that was also a misleading statement because it’s been 3 weeks and I’m still waiting for a refund.
Very disappointing considering I’m a repeat customer. Not sure what’s changed on their end but the quality and service is not the same and I won’t be buying from them again.”
Hi Melissah,
Thank you for your recent orders and for taking the time to provide feedback.
As we discussed in our email exchanges, we were very sorry to hear about your concerns and wanted to reassure you, that it was never our intention to mislead any of our customers. Once we became aware of the issue with your order, our team acted promptly to investigate and resolve the matter, with your gift ultimately arriving two days after your initial concerns were raised.
We were not aware of any issue with your printed items until we saw your reviews. At this time my colleague tried to reach out to you via phone and email. Once we received further details we arranged the refund and store credit agreed with our Owners. Thank you again for your continued support and we look forward to the opportunity to provide you with the true "PF Experience" in the future.
If you have any further concerns, please don’t hesitate to contact us.
Thanks & regards,
PF Team x
“Thank you. The key rings were fun and funky gifts for friends. With a photo and song of my choice they were truly personal gifts.
Ordering was easy, and shipping was faster than expected.”
Thank you so much for your 5-star review! We are glad to hear that you are happy with the product. We will share this with the store team to let them know to keep up the amazing work!
