Hi Jenna,
We’re sorry for the mix-up with your engraving.
After looking into this further, we noticed that you’d approved the original with the incorrect name in error. We completely understand mistakes can happen, so as discussed and as a goodwill gesture, we have replaced the glass at no charge so you’d have the correct gift in time.
We hope your recipient loved it and that it’s now being enjoyed.
Thanks,
Team PF
