Hi Annie,
Thank you for your order and for taking the time to leave a review - we truly appreciate your feedback.
We always do our utmost to ensure customers have a clear understanding of our products, including detailed dimensions, high-quality images, and a video to help showcase size and finish.
That said, we understand expectations can vary and we're sorry to hear it didn’t quite meet yours.
As a small, family-owned business, reviews mean a lot to us. With that in mind, we’d love to know if there’s anything we can do to turn this experience around for you. Please feel free to reach out-we’re here to help!
Warm regards,
Team PF
“We purchased the brass compass as a gift for my nephews christening. It’s an absolutely perfect keepsake and symbolic of our well wishes as he navigates life’s journey ☺️”
Thank you so much for this 5-star review. We greatly appreciate you being a customer, and we're so glad to hear that you were happy with the product you ordered from us. We’re here for you anytime! 😊
“I was absolutely delighted with my Brass Compass. It was beautifully presented and a perfect gift for my dear friend who graduated from Curtin University. In fact I was so impressed I have ordered another one as a thank you gift for another friend.”
Thank you so much for this 5-star review and for you continued custom. We greatly appreciate you being a customer and we're so glad to hear that you were happy with the product you purchased from us. We’re here for you anytime! 😊
Thank you for your feedback, Val! We're glad to hear you liked the presentation. We appreciate your note about the engraving size—it was done as per the request, but we’ll keep this in mind for future improvements.
Thank you for your feedback, Yolanda! We’re so glad to hear that you find the item beautiful. We’re sorry to hear that it wasn’t quite the size you expected. We always aim to provide clear product descriptions and dimensions, but we completely understand how size can sometimes be tricky to judge from photos.
