“Unable to inscribe on back of mug online. Said yes to this request, but when reviewed, no inscription present!
Same problem as above with notification with pickup date and time.”
Hi Stephen,
We're sorry to hear you had trouble with the back engraving feature. It is available, but your order was approved without it included.
Apologies also for any confusion around the pickup notification - these can sometimes end up in junk or spam folders.
We’d love the chance to make it right, but have been unable to contact you. Please feel free to contact our team to discuss further.
Thanks,
Team PF
