“One of the three bags was open. There was a problem with the seal. We didnxt know how long it had been open so we couldnxt feed it.
Unfortunately, my puppy did not like the other two either.”
Hi Mikiko,
Thank you for taking the time to share your experience with us! We’re so sorry to hear that one of the sample pack bags arrived open. We understand how disappointing that must have been, especially when you couldn’t use it. To make this right, we’ve organised a replacement to be sent to you as soon as possible, fingers crossed your pup loves the Roo flavour!
Regarding the Salmon and Chicken flavours, our kibble is typically a hit with most pups. That said, we know that fussy eaters, like Cavoodles, can sometimes take a little longer to warm up to new foods. We’re hopeful your pup will enjoy the fresh pack we’re sending your way.
Please don’t hesitate to reach out if you have any further questions or concerns, we’d be more than happy to help!
Louise
“My German Shepherd loves this kibble and knowing how good it is for her. I will definitely keep purchasing these.
Hot day today lots of cuddles on mums lap.”
“Our cavoodle loves your kibble samples, so I didn’t hesitate in ordering the 4kg Kangaroo kibble! I’ve got peace of mind that he’s getting a delicious, nutritious meal without any grains, helping his digestion and sensitivities. Love your article about itching which is helpful also.”
