“Poor packaging, the seal is poor, kibbles all out of packaging for one pack. Donxt think itxs OK to give pet. You can see from photos bag is not ripped open,the seal just came undone when arrived, when I opened bag, kibbles already strewn out.”
Hi James,
Thank you for leaving a review, and we sincerely apologize for any inconvenience caused by your sample packet being open upon arrival. We understand the importance of your petxs food arriving sealed to ensure its freshness and safety!
I want to reassure you, that we were made aware of this issue and took immediate action to rectify it. Our team has thoroughly reviewed and improved the sealing process for all sample packets to prevent this from happening again, ensuring that our products arrive in perfect and delicious condition for your doggo!
Please feel free to reach out to our customer support team, and we will gladly organize a replacement for you. Thank you for your understanding we appreciate your feedback! yellow_heart
Louise
