“The bottom half is absolutely stunning, it looks fabulous on! The top half hangs slightly strangely but worst is the waist line. The strip is really tight, very much on the small side and the zip doesn’t go up easily. I was so excited about it but sadly returned it.”
“Really disappointed and had to return. This is a beautiful dress but the quality is really poor. The ombré effect is printed on to the fabric and had a faulty patch where the colour was wrong, the corsage had what looked like black glue blobs on it and the sewing finish was terrible with lots of loose and sticking out threads everywhere. I ordered this dress online, having seen similar faults with it in a couple of stores, which I put down to people being careless when trying it on, but sadly that’s not the case.
Not worth the price tag at all, I’d expected much better from the brand.”
“The dress would have been perfect, if not the small fit and fault in the zip. Unfortunately, it ‘bubbles’ on the back making it look weird. Tried two of these and it was the same issue. Such a shame, as apart from this, the dress is lovely.”
Good morning,
Thank you for your feedback, and we're really sorry for the inconvenience caused by your order arriving in multiple deliveries. We understand how frustrating it is when things don’t go as expected—especially with delays and the need to follow up.
While we do sometimes ship items separately to speed up delivery, we completely understand your disappointment with how this was handled. We're sorry again for the delay and any confusion caused.
I can see that a full refund for your order has now been processed. If there’s anything else we can do or if you have any questions, please don’t hesitate to get in touch.
Thanks again for your patience, and we hope to have the chance to serve you better in the future.
Kind regards, Phase Eight Customer Care
