“Called.into store at first then ordered online as they didn't have my size in store. Was advised I could book personal shopping in and they would get everything I liked in my size to the store but I fell in love with the one dress. Customer service is great.”
“I love to shop at Phase Eight, whether it be online or in person and my nearest shop, I always have a really helpful experience. Nothing too much trouble and the ladies in the shop or helpful with suggestions and fits. Great customer service”
“Item didn't fit. To return willcost 20 euro plus which I feel is just incredible .no satisfaction when I contacted phase eight about this. Told me to have a nice day !!”
Hi Elizabeth. Thank you for reaching out to us. We're truly sorry to hear about the inconvenience caused by the return costs and that your experience with us did not meet your expectations. Please know that our returns fees are clearly stated at the time of purchase to ensure full transparency, and we absolutely understand how this can be frustrating.
If there is anything more we can do to assist you or if you have any further questions, please don’t hesitate to get in touch.
Hi Alicja. We’re really sorry to hear your dress arrived a week later than expected, especially after paying for next-day delivery. We understand how frustrating this is. I can see we have emailed you today regarding this order. If there’s anything else we can do, please let us know.
“It is lovely once again phase eight has got lovely ladies fashion and something different, lovely quality and has something different in the patterns, I chose 2 different outfits for my granddaughters wedding and my daughters 2nd marriage and had plenty of compliments.”
“Beautiful blouse.
I had to order the 14 online as I had been given the size 12 for my christmas as a gift but felt maybe tight across chest. I returned the size 12 when I tried on the size 14 however I have not had an acknowledgement yet or refund. Hope this comes through shortly.
Love Phase 8 clothes.”
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