“The quality of their clothes is good and my local Phase 8 shop has some lovely displays. However, I have had a few frustrations with them over the on-line ordering preocess with a click and collect order going missing and a problem with returning an item. I found it really difficult to contact their customer care staff and their responses were slow and unhelpful.”
“I ordered my usual size which is 12. It was tight fitting so returned and ordered a size 14 which fits perfectly. I was particularly impressed with the returns and refunding procedure. It was really easy and super fast. Thank you!!”
“Did not receive item. Advised was being delivered, then delay in delivery, then that it had been cancelled. Also, sent message on chat that matching outfit has stain on, bot closed enquiry.”
“I ordered two dresses very hard to decide both stunning- the wrap dress was delivered in a paper bag type package which was ripped to pieces on delivery not a great first impression”
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