Name: Phase Eight
Rating: 4.32

“I have not received this item. No update since last week and wedding is this weekend. I have had to purchase another item. Poor customer Service.”

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Posted 7 hours ago

“The button on the sweater is really bad and discoloured. Also if you decided to return it they will take half of your money.”

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Posted 2 days ago

“What is the sense in ordering an outfit when only a part is sent. Still waiting for hat, which will be returned as has rest of order. No comment back from my email.”

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Posted 3 days ago

Hi Keith, We’re sorry to hear only part of your order arrived and there hasn’t been a reply to your email. Please contact our Customer Care team so we can look into this and assist further. Kind regards, Team Phase Eight

Posted 2 days ago

“I didn't receive my order....”

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Posted 3 days ago

Hi Jane, We’re sorry to hear you didn’t receive your order. Please contact our Customer Care team so we can look into this and assist further. Kind regards, Team Phase Eight

Posted 2 days ago

“Parcel was delivered in a smashed up state. Box was too small for the hat. Hat was totally unprotected within the box, so arrived damaged. Phase eight have been difficult to deal with & have not refunded me or sent me another & now sold out. Appalling customer service and the customer service agent cut off the emailed chat. I don’t recommend buying from them.”

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Posted 3 days ago

Hi Camilla, We’re sorry to hear your parcel arrived in damaged condition and that you’ve had difficulty with a refund. Please contact our Customer Care team so we can look into this and assist further. Kind regards, Team Phase Eight

Posted 2 days ago

“The product was frayed, sent back and I have not heard a thing? I did sent recorded delivery but no acknowledgement at all?”

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Posted 4 days ago

We’re sorry to hear the product arrived frayed and that you haven’t received any acknowledgement after sending it back. Please contact our Customer Care team so we can look into this and assist further.

Posted 3 days ago

“It has still NOT been delivered so how can I tell!”

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Posted 4 days ago

We’re sorry to hear your order hasn’t arrived yet. Please contact our Customer Care team so we can look into this and assist further.

Posted 3 days ago

“Unfassbare Rücksendegebühren von 20 CHF für ein DHL Päckchen. Sehr unzufrieden, da die Kosten nicht transparent auf der Website zu sehen sind. Es steht lediglich, Versandkosten müssen selber getragen werden und werden vom Retourbetrag abgezogen.”

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Posted 4 days ago

Es tut uns leid zu hören, dass Sie mit den Rücksendekosten unzufrieden sind und die Kosten transparency vermisst haben. Bitte kontaktieren Sie unser Customer Care Team, damit wir Ihre Rücksendekosten prüfen und weiterhelfen können.

Posted 3 days ago

“Didn’t receive my order. It was meant to be between 3-4 working days delivery. Received an email a week later to say it was delayed, then a week later another email to say they had cancelled my order with no explanation!! I will never buy from here again as I needed the dress the following week for a wedding.”

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Posted 5 days ago

We're sorry to hear about the delayed and cancelled order and that you needed the dress for a wedding. Please contact our Customer Care team so we can look into this and assist further.

Posted 3 days ago

“Very poor quality fabric”

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Posted 5 days ago

We’re sorry to hear you’re unhappy with the fabric quality. Please contact our Customer Care team so we can look into this and assist further.

Posted 3 days ago

“Stated delivery 3-5 days. Needed the jacket for a wedding 2 weeks away. It did not arrive in time, will not be using online again.”

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Posted 6 days ago

We’re sorry to hear your jacket didn’t arrive in time for your wedding and that you’re disappointed with the delivery estimate. Please contact our Customer Care team so we can look into your order and assist further.

Posted 3 days ago

“Dress in size 14 was very large and the skirt had too much material. It was also too long for a 5ft 3 person like me. Shame as it looks very dramatic in the photo.”

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Posted 6 days ago

We’re sorry to hear the dress didn’t fit as you expected and that the length felt too long. If you’d like help with options, please contact our Customer Care team so we can look into this and assist further.

Posted 3 days ago

“I received this item 5 days late. The hat has not been removed from the box. I have spent 3 days trying to download the QR code to return it but keep getting the same message that my return cannot be processed at this time. I have been in on the Chat forum and been told the QR code will be emailed to me. It has not been sent to me. I will not use Phase Eight online again. Poor service.”

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Posted 6 days ago

We’re sorry to hear about the late delivery, the hat still being in the box, and the issues with the return QR code. Please contact our Customer Care team so we can look into this and assist further.

Posted 3 days ago

“Apauling packaging for gift wrapping”

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Posted 1 week ago

We’re sorry to hear about the appalling packaging for gift wrapping. Please reach out to our Customer Care team to resolve this.

Posted 1 week ago

“Garments wrinkled very badly. I returned the four hundred pounds worth of clothes because of this. I'll never send for your clothes again. Very disappointed”

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Posted 1 week ago

We’re sorry to hear the garments arrived wrinkled and that you felt the need to return four hundred pounds worth. We understand how disappointing this is. Please contact our Customer Care team so we can look into this and assist further.

Posted 1 week ago

“It still has not arrived and due a week ago, this is for day 2 of my sons wedding abroad and I am left in limbo”

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Posted 1 week ago

We’re sorry to hear it hasn’t arrived and you’re left in limbo ahead of your son’s wedding abroad. Please contact our Customer Care team so we can look into this and assist further.

Posted 1 week ago

“Extremely short in the body.”

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Posted 1 week ago

We’re sorry to hear the body was extremely short. Please contact our Customer Care team so we can look into this further.

Posted 1 week ago

“I have not received this item. I have rung customer services and they were looking into it. Not heard since. Ordered 18 May! Very disappointing.”

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Posted 1 week ago

We’re sorry to hear you haven’t received your item and that there has been no follow-up after your call. Please contact our Customer Care team so we can look into this and assist further.

Posted 1 week ago

“I have not received my order yet! It’s been over 2 weeks! I have contacted your company several times and nothing has been sorted! You eventually cancelled the order because you couldn’t fulfill it. You said it was in stock, said you had it in two shops, took my money and then said it wasn’t in stock? Cannot trust this company.”

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Posted 1 week ago

We’re sorry to hear you haven’t received your order and that your previous contacts haven’t resolved this. Please reach out to our Customer Care team so we can look into this and assist further.

Posted 1 week ago

“Sadly I never received my dress and I did pay for it and to date it has not arrived. I’ve emailed and tried contacting costumer services but U haven’t had any success”

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Posted 1 week ago

We’re sorry to hear your dress has not arrived and that you haven’t had a response when contacting us. Please reach out to our Customer Care team so we can look into this and assist further.

Posted 1 week ago

Phase Eight Reviews