“Did not receive item. Advised was being delivered, then delay in delivery, then that it had been cancelled. Also, sent message on chat that matching outfit has stain on, bot closed enquiry.”
“Ordered 2 pairs of children's shoes in a size 9 twice. First time got a size 9 pair and a random pair of sandals. Took sandals back to a store and re-ordered a size 9 pair in the shoes I wanted. I received a pair of shoes and one was a size 8 and one a size 9. Tried to ring customer services, only to be told you couldn't ring them and to contact online. Completely fed up with phase 8 and shall not be ordering anything else as all trust has gone.”
“I was advised that my first order was lost in transit, however their advisory email to me said that it had been returned to them.
Customer services offered me a discount because of the previous issue - that discount could not be accepted at the checkout. I was offered free postage but that never materialised.
I found the AI chat a waste of time - the discounts offered by humans were empty promises.”
“Phase Eight want to learn how to wrap a dress so that it arrives in a condition that does not look like a creased unwearable condition. It was packed in a small polythene bag and then in a cardboard type envelope.”
“In stock when I ordered it. I waited a few days after the expected delivery window, then contacted phase eight. They hadn’t even despatched it. It finally arrived after nearly 3 weeks. It was in a cheap flimsy hat box with no other protection, the box was torn and completely squashed. Whoever dispatched this clearly didn’t care.”
“Dress is beautiful. But postage/delivery was a big issue. Paid for next day delivery. Ordered Thursday for Delivery on the Friday....dress arrived on the Tuesday. Not impressed with Evri. Hence why 1 star. Why offer a service if it can't be fulfilled.”
“My experience this time was very poor.
Ordered a 16 - label on outside said 16 but dress was a 14
Another person had the same thing happen with the same dress
Paying for postage just added to annoyance”
We’re really sorry you didn’t receive your item and that this has caused disappointment. Since you did receive a refund, we’d like to review what happened and help ensure it doesn’t happen again.
Please contact our Customer Care team for more assistance.
We’re really sorry to hear two orders were lost in transit. This isn’t the experience we want for you.
Please contact our Customer Care team with your order numbers and any tracking details so we can investigate and arrange a refund as quickly as possible.
“I ordered this dress in a size 18 , yes it came and the price label said a size 18 but the label the stiched to the dress said a size 14. I'm very disappointed as I wanted this dress to get married in so I will send this back andJ reorder another size 18. Margaret Zavaroni.”
We’re really sorry the label on your dress didn’t match the size you ordered and that this caused you to miss your big day.
Please contact our Customer Care team with your order details and, if possible, a photo of both labels (box/garment). We’ll review and assist with a refund as quickly as possible, and ensure this doesn’t happen again.
“Since ordering and paying for this dress online three weeks ago, I have not seen sight nor sound of it. Where is my dress Phase Eight..????
If you want me to review it then let me have the dress please...!!!!”
We’re really sorry you haven’t received your dress after three weeks. We’d like to look into this and help resolve it quickly.
Please contact our Customer Care team with your order number and any tracking details so we can investigate and update you as soon as possible.
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