Phase Eight Reviews

Name: Phase Eight
Rating: 4.30

4.3 Rating 7,256 Reviews

83 %

of reviewers recommend Phase Eight

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Product Reviews

47,485

Anonymous

Anonymous // 01/01/2019

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“Disappointed in Phas Eight as the Ava is a beautiful dress but I am having to pay as much as I paid for the dress originally to have the hem professionally fixed as the lightweight lining has been stitched to the heavier velvet material causing the dress to pucker at the hem, very costly.”

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Posted 1 week ago

“A caution to anyone considering buying from Phase Eight: I received a full-price dress with a broken clasp marked with green tape, suggesting the fault had already been identified before dispatch. Despite repeated follow-ups, I still haven’t received a returns label or a refund. Based on this experience, I would not recommend shopping with them.”

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Posted 1 week ago

“Ich habe Größe DE34 bestellt, was UK 6 entsprechen sollte, geliefert wurde aber UK 8, die mir viel zu groß ist. Wenn sie mir nicht die falsche Größe schicken würden, bräuchte ich sie nicht zurückzuschicken. Für die Rücksendung müsste ich aber nochmal fast 20 Euro für DHL bezahlen. Es gibt keine Möglichkeit, diesen Teil zu klären.”

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Posted 2 weeks ago

“Phase Eight has always been my first choice in dresses. I have always been very happy with their quality and style. I will not however be ordering online as the cost of returns is not worth taking a chance with the product.”

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Posted 3 weeks ago

“I still have not received my already parcel and have no information if and when it will be delivered. Not a very good customer service Therefore I can’t rate the coat because never received but paid”

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Posted 3 weeks ago

“I paid £238 for a coat and dress for a wedding. Despite chasing the goods never arrived and I am still waiting on a refund. Phase Eight: I love your clothes but your use of Evri for deliveries and customer service based overseas means I will not risk ordering more!”

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Posted 3 weeks ago

“I was disappointed in the fit, the shape and the fabric of this dress”

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Posted 4 weeks ago

“The hat arrived in store as arranged. The box containing it was opened by the assistant. It was immediately apparent that the box was too small and the brim of the hat was bent to make it fit and consequently damaged. I asked for my money to be refunded. There were none in store. This was a totally unnecessary situation following the careless packaging of the hat.”

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Posted 4 weeks ago

“Sadly I can’t comment on whether this scarf is good or not as I ordered the scarf and it took a week for them to tell me it was no longer available AND after I had been charged for it! And the. They told me that I would be refunded for the scarf but no mention of the postage that I’d paid!! I did eventually get it back but if I hadn’t contacted them I wouldn’t have!! Not good enough!”

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Posted 1 month ago

“I don't usually write reviews but I felt I had to on this occasion. A very nice blouse, smart I have to say, but the way that it arrived was awful. It was obvious as soon as I opened the parcel I could see that it had already been opened, Someone had returned it buttons left open, the tie wasn't tidy. I have tried to contact Phase Eight asking where was the Customer Returns allowing this to happen. We pay enough to have it delivered and it is not even checked before delivery. When I complained I was told I would hear something between 48 and 72hrs, a week later still nothing. I have now sent a letter to Head Office. I won't hold my breath. I don't know if I would buy off you again.”

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Posted 1 month ago

“eventually got the dress , first one had marks on the skirt and wrong dress sent , second no train in package so had to reorder again !!!All of which would have been fine but I was charged for the return despite it was not my fault so something that could be improved .”

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Posted 1 month ago

“Item never arrived, no real effort to resolve the situation, by the time refund had been processed, the top had gone out of stock”

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Posted 1 month ago

“Phase eight dresses are always great, however, they use one of the worst delivery companies who lost my dress - Evri. Would not order online for delivery again. Amusingly, I then get an email to review a purchase i never received. Disappointed as ordered for a function and now have to find something else as my size is not avaliable for a new order”

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Posted 1 month ago

“I returned 2 dresses and have not been reimbursed v disappointed, add appearing on my emails I cant get to my orders for order nos.”

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Posted 1 month ago

“Ordered two dresses, one was crumpled and had visible makeup marks on it. The other comes in two parts and they only delivered one! No apology or attempt to send the full dress”

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Posted 1 month ago

“I had an issue with the Brianna top and, whilst Phase Eight replaced each top they seemed unable to understand that there was a problem with it - after 4 tops developing the same fault surely it was obvious that there was a problem? Also, final P&P was not refunded despite the top being clearly faulty. Very disappointed as have found Phase Eight helpful in the past.”

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Posted 1 month ago

“I purchased the top online, paid for delivery and was disappointed when I was asked to pay for the faulty top to be returned. I sent an email regarding having to pay to return and noticed shortly after the refund cost that it was credited to my account with no reply to my email. I would have liked a replacement but as it was purchased on line this was not possible.”

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Posted 1 month ago

“I never received the dress-not in stock,,”

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Posted 1 month ago

“Hun verpakking is onvolledig (geen retourlabel) ze reageren niet op email. Ik heb met ze gebeld en ze zouden retourlabel opsturen, al 4 werkdagen voorbij. Nog steeds geen retourlabel ontvangen.”

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Posted 1 month ago

“The zip was broken - very disappointing. It looked like to me like this dress was a return from someone else that had then been sent to me. Not what I expect when buying a £130 dress! Won't be using phase eight again.”

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Posted 1 month ago

Phase Eight is rated 4.3 based on 7,256 reviews