“To date I am still have not received this item despite paying for next day delivery! But then again because they used EVRI I suppose this is not uncommon and this is not the first time I have this experience!!”
Hi Melanie,
I’m really sorry you’re still waiting for your order and for the issues with the delivery service. That’s not the experience we want.
If you’d like us to look into this quickly, please could you contact our customer care team with your order number and the delivery details? We’ll investigate and work to resolve the delivery delay and any associated charges promptly.
Kind regards,
Team Phase Eight
Hi Marie,
I’m really sorry you’re having trouble returning the dress. That isn’t the experience we want.
If you’d like us to look into this quickly, please could you contact our customer care team with your order number and details of the return issue? We’ll investigate and ensure the return is processed promptly.
Kind regards,
Team Phase Eight
Liebe Grüße,
Team Phase Eight
Hi Ann,
I’m really sorry to hear the hat arrived damaged and that there was no proper packaging. That isn’t the experience we want.
If you’d like us to look into this quickly, please could you contact our customer care team with your order number and any photos of the damage. We’ll investigate and arrange a replacement or refund as soon as possible, along with any needed apologies.
Kind regards,
Team Phase Eight
“My problem is not with the garment as such, the only negative is that the dress was extremely long in length and I am 6'7. My disappointment was with the return process, on my order it said I could return to a store if not suitable, however that was not the case. It cost me 20€ to return to the UK and I have still not received my refund after 2 weeks.”
Hi there,
I’m really sorry you’ve had a frustrating experience with the return process and refund. That isn’t the experience we want. Unfortunately there is a charge for international returns.
Kind regards,
Team Phase Eight
Hi there,
I’m really sorry the item didn’t meet your expectations and looked worn. That isn’t the experience we want.
If you’d like us to look into this quickly, please could you contact our customer care team with your order number and details of the refund request? We’ll investigate and ensure the refund is processed promptly.
Kind regards,
Team Phase Eight
“I have shopped at Phase Eight online and in their shops for many years and they have always delivered a first class service .
Unfortunately this jacket does not feel substantial and material is poor and jacket not worth the price paid.”
Hi there,
I’m really sorry that the jacket hasn’t met your expectations and that you feel the quality isn’t worthy of the price. This isn’t the experience we want.
If you’d like us to look into this quickly, please could you contact our customer care team with your order number and details of the issue? We’ll review and arrange a suitable resolution, including exchange or return as needed.
Kind regards,
Team Phase Eight
“For the cost of this outfit I expected it At Ieast to arrive on a coat hanger ! Not folded into a little package.
The quality of the material was only equal to a purchase from Shein!”
Hi Trisha,
I’m really sorry you’re disappointed with how the outfit arrived and the quality. That isn’t the experience we want.
If you’d like us to look into this quickly, please could you contact our customer care team with your order number and any photos showing the packaging and the item? We’ll review and arrange a suitable remedy as soon as possible.
Kind regards,
Team Phase Eight
Hi Joy,
I’m really sorry the item doesn’t fit and you’re having trouble with returns from Ireland. That isn’t the experience we want.
If you’d like us to look into this quickly, please could you contact our customer care team with your order number and details of the return issue? We’ll investigate and help get this resolved as soon as possible.
Kind regards,
Team Phase Eight
Hi Helen,
I’m really sorry your order was cancelled and reimbursed without an explanation. That isn’t the experience we want.
Looking at your order, I can see that this was a stock issue, please contact our customer care team if you need further assistance.
Kind regards,
Team Phase Eight
Hi Sally,
I’m really sorry your experience was so disappointing and that Phase Eight didn’t meet your expectations. This isn’t the experience we want for you.
Please contact our customer care team with your order number and any relevant details, so we can investigate and resolve this for you as quickly as possible.
Kind regards,
Team Phase Eight
“The dungarees are cream and not white.I have bought them before and they were white (like in the photo) but this time I realised after wearing themn once and comparing them, they are not the same colour and are cream sadly :(”
Hi Florence,
I'm really sorry the dungarees aren’t the white that you expected. That isn’t the experience we want.
Please contact our customer care team with your order number and any photos so we can get this resolved for you.
Kind regards,
Team Phase Eight
Hi there,
I’m really sorry you didn’t receive your Espadrilles and for the technology issues you faced. That isn’t the experience we want.
Looking at your order we have resolved this for you and a refund issued. If you still need our assistance please do contact our customer care team.
Kind regards,
Team Phase Eight
“I ordered the coat and paid for it only to find that the one coat that was in stock could not be found and therefore my money was reimbursed. I was very, very disappointed. I will not order from you again.”
Hi Helen,
I’m really sorry you’ve had a disappointing experience with your order and the stock issue, this isn’t what we want for you. if you need assistance regarding stock, we will be happy to help.
Kind regards,
Team Phase Eight
Hi Vanessa,
I’m really sorry you feel Phase Eight isn’t for you. That isn’t the experience we want you to receive either.
Please contact our customer care team with your order number and any photos, and we’ll look into this for you.
Kind regards,
Team Phase Eight
“I ordered this dress for a wedding and paid out £123 approx. It was cancelled. I had to wait for the refund. The dress was still advertised so I ordered it again. Same problem! The dress was still advertised and I really wanted it so I tried the third time. So because the dress had not been taken off the website when it was sold out I forked out £369 for a waste of time and money out of my bank. Then I get an email with this review of the dress I never received!!”
Hi Susan,
I’m really sorry to hear about the repeated issues with the dress and the delays with your refund. That’s understandably frustrating.
If you’d like us to look into this and resolve it quickly, please reach out to us with any relevant details (dates of purchases, refund reference). We’ll investigate and get this sorted for you.
Kind regards,
Team Phase Eight
“I ordered £345 worth of products in October and only one of the items arrived. I spoke to phase eight on the phone and explained the parcel hadn't arrived (was meant to have been delivered by evri). I am still waiting for a refund and no-one has responded to my email. So far I have not been able to contact them on the phone due their reduced customer services hours.”
Hi Sarah,
I’m really sorry to hear about this. That sounds incredibly frustrating. Please could you reach out to our customer care team so that we can resolve this for you. I apologise for any inconvenience caused.
Kind regards,
Team Phase Eight
“I am very disappointed. When the order arrived it contained the lace jacket in the correct size 12. There was not a jump suit but a completely different dress in size 22!
I have been on the chat line twice. The first time the reply’s were so slow I thought it had stopped. The second time i was informed that it was no longer in stock in my size. I asked as I had the jacket would it be possible to find the jumpsuit that matched. At some point during this conversation I was asked to provide proof that I had purchased the items. I found this very insulting. I did receive an apology and was told they would do everything they could to try to find a jumpsuit in my size and a promise was made to email me the following day. I’m still waiting several days later for a reply. I have now returned the jacket and the size 22 dress and hope for a speedy refund.”
Hi Maureen,
I’m really sorry to hear about the mix-up with your order and the delays you’ve experienced. That isn’t the experience we want you to have.
If you’d like us to look into this quickly, please could you contact our customer care team with your order number, the items you received (the lace jacket and the incorrect dress), and the proof of purchase? We’ll investigate right away and work to arrange an appropriate replacement or refund as soon as possible.
Kind regards,
Team Phase Eight
Hi Janna,
I’m really sorry to hear your order has not been delivered, this is not the experience we want our customers to have at all. Please do reach out to customer care with your order details so we can advise for you.
Kind regards,
Phase Eight Customer Care.
“If i could give no stars i would! I bought the Tallulah dress, bag, shoes and jacket all to match. I had an email cancelling the jacket. A few days later another email saying they had the jacket in stock would i like it so i ordered again about 6 days later my order was cancelled again. I then ordered the long jacket which has actually arrived. The Dress which has a lace top also had problems it was the last one so i couldnt send back but the top was oddly shaped so i have to get that altered, i bought this in the sale if i had paid full price i would have been even more dissappointed with the quality of this top. theres also a broken button again can be fixed but in reality should not have been sent out. Phase Eight also offered free delivery but the code would not work, they then said i could pay it and they would refund!
Considering the price of your products your customer service is lacking. The staff in your Lincon store are delightful and extremly helpful a shame this isnt across the whole of your company.
You then sent me this link asking for a rating on the short Tallulah jacket that i have never recieved!”
Hi Caroline,
I’m really sorry you’ve had such a frustrating experience with cancellations, stock updates, and the quality issues you’ve described. This isn’t what we want for our customers.
Looking at your order it has been refunded, but please contact our customer care team with your order number if you still need assistance.
Kind regards,
Team Phase Eight
Hi Peter,
I’m really sorry you’re still waiting for your refund.
Please could you share your order details and proof of postage via email to our customer care team so we can resolve this for you.
Kind regards,
Team Phase Eight
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