“Very dissatisfied and disappointing. Item came 3 days late despite paying for next day delivery. Gift box came broken with parts of the bag lifting. Customers service offered no exchange or compensation.”
Hi there,
I’m really sorry to hear about the late delivery and the broken gift box, and that our team didn’t offer a suitable resolution. This isn’t the experience we want for you.
Please could you contact our Customer Care Team with your order number and any supporting details (order number, delivery date, photos of the broken box/bag, and proof of purchase)? We’ll review the case promptly and arrange a suitable resolution, whether that’s an exchange, refund, or another option.
We appreciate you letting us know and we’ll do our best to make this right.
Kind regards,
Team Phase Eight
“I'm sorry I love this Company but this dress is nothing short of a disaster. It's a terrible fit, it feels like a dishcloth & it's presentation is absolutely abominable!”
Hi Rose,
I’m really sorry the dress hasn’t met your expectations, the fit, fabric feel, and presentation aren’t what we want for you.
Please could you contact our Customer Care Team with your order number and a few photos showing the fit and the presentation? We’ll assess the issue and arrange a suitable resolution, whether that’s a replacement, refund, or another option.
We appreciate you letting us know and we’ll do our best to make this right.
Kind regards,
Team Phase Eight
Hi Rohini,
I’m really sorry you haven’t received your dress and that Phase Eight hasn’t resolved this yet. This isn’t the experience we want for you.
Please could you contact our Customer Care Team with your order number and any details you have (delivery attempts, tracking, dates, etc.)? If you have photos or screenshots, please include them. We’ll look into the delay and arrange a suitable resolution for you, whether that’s a replacement, refund, or another option.
We appreciate you letting us know and we’ll do our best to make this right.
Kind regards,
Team Phase Eight
“This is in regards to Evri your delivery service, which is absolutely appalling. I have been waiting a fortnight for another dress to be delivered, never arrived even though I was at home, plus cameras on the door and Evri sent it back to you saying they had tried three times to deliver which is totally untrue. Still waiting for the dress!”
Hi Carol,
I’m really sorry to hear about the ongoing delivery issues with Evri and that you never received your dress. That isn’t the experience we want for you.
Please could you contact our Customer Care Team with your order number and any details you have about the delivery attempts (dates, tracking, etc.). If you have any confirmation or screenshots, please include them. We’ll investigate with Evri and arrange a suitable resolution for you, whether that’s a replacement, refund, or an alternative option.
We appreciate you letting us know and we’ll do our best to make this right.
Kind regards,
Team Phase Eight
Hi there,
I’m really sorry to hear the dress was missing the tie belt and had grubby marks on the underskirt. That isn’t the experience we want for you.
Please could you contact our Customer Care Team with your order number and a couple of photos showing the missing belt and the marks? We’ll arrange a suitable resolution for you, whether that’s a replacement, refund, or another option.
We appreciate you letting us know and we’ll do our best to make this right.
Kind regards,
Team Phase Eight
“Very disappointed in this has it has a magnet fastening which I fear will come un done if one off my grandchildren grab it hopefully it will last at my sons wedding”
Hi Angela,
I’m really sorry to hear about the magnet fastening and the safety concern for your grandchildren. Please could you contact our Customer Care Team so we can assist with a resolution or arrange a return for you?
We appreciate you letting us know and we’ll do our best to make this right.
Kind regards,
Team Phase Eight
Hi there,
I’m really sorry to hear about the return and the unresolved refund of the €20 shipping. That isn’t the experience we want for you.
We can now see that a refund has been issued for your returned items. We hope you have a wonderful day!
Kind regards,
Team Phase Eight
Hi Laura,
I’m really sorry to hear Evri lost your bag, that’s incredibly frustrating. This isn’t the experience we want for you.
We can see that this has been resolved and you have been refunded. We hope you have a beautiful day ahead!
Kind regards,
Team Phase Eight
Hi Sarah,
I’m truly sorry to hear that you’re still waiting for confirmation of your return. This isn’t the experience we want for you, and we appreciate how frustrating it must be.
Our team has just reached out to you regarding this, and we sincerely thank you for your patience throughout the process. Wishing you a lovely rest of your day!
Kind regards,
Team Phase Eight
Hi there,
I’m really sorry to hear your dress arrived creased and looking unsatisfactory. I completely understand how disappointing this is for you.
Please could get in touch with our Customer Care Team so we can provide you with the best possible resolution?
Thank you so much for letting us know, and we look forwards to making this right.
Kind regards,
Team Phase Eight
Hi Cressida,
I’m really sorry to hear your order hasn’t arrived yet. That certainly isn’t the experience we want for you.
We have now refunded your postage charge and a member of our Customer Care Team has just reached out to you by email.
Thank you so much for bringing this to our attention and we look forward to resolving this for you.
Kind regards,
Team Phase Eight
Hi Mary,
I’m really sorry to hear that the belt hasn’t been included and that it’s been sent twice without it. That isn’t the experience we want for you.
I can see the warehouse had no more stock of this lovely dress and as a result you have now returned to us and been refunded.
We are truly sorry for the inconvenience this has caused. Please feel free to reach out again if we can help with anything else.
Kind regards,
Team Phase Eight
Hi Ruth, I’m really sorry to hear about the delays, the packaging issue, and receiving the wrong hat. That’s certainly not the experience we want for you.
I can see a refund has been processed for you, thank you so much for returning the item back to us.
We really appreciate your feedback and take everything on board to ensure this does not happen again in future.
Kind regards,
Team Phase Eight
Hi Chris, I’m really sorry to hear about the experience with the Courier, that’s not the service we want for you. We completely understand your concerns.
I can see you have already been refunded for your order but please do get in touch if we can help with anything else.
Kind regards,
Team Phase Eight
“Shoes were lovely.( But the ones I got heel was a different blue to the rest of the shoe) But I ordered a size 5. But when they arrived they were a size 4, in a size 5 box.”
Hi Giuseppina, I’m really sorry to hear about the colour difference on the heel and the incorrect size you received. That’s not the experience we want for you.
I can see you have now been refunded for your Shoes. We are truly sorry for the inconvenience this has caused. Please do get in touch with our Customer Care Advisors if we can help with anything else.
Kind regards,
Team Phase Eight
Hi Elaine, I’m really sorry to hear your order hasn’t arrived and you’re having trouble with tracking this. That’s not the experience we want for you.
We have taken a look at your tracking and can se your order is out for delivery today. Please do send us an email if there are any issues.
Kind regards,
Team Phase Eight
Hi Gillian, I’m really sorry to hear you feel your Dress looked cheap, that’s not the experience we want for you.
I can see you have now returned the Dress to us and have received a refund, thank you for doing so.
Please do not hesitate to reach out if we can help with anything else.
Kind regards,
Team Phase Eight
I’m really sorry to hear you haven’t received the tank top. That’s not the experience we want for you.
We’ll look into what happened with the shipment and arrange a replacement or refund if needed. Please contact us with your order number so we can assist promptly.
Kind regards,
Team Phase Eight
I’m really sorry to hear these pants are so baggy and not flattering. That’s not the experience we want for you.
We’ll review the fit issue and help adjust the selection or offer an exchange/refund if needed. Please contact us with your order number and any photos if possible so we can assist promptly.
Kind regards,
Team Phase Eight
I’m really sorry to hear you’re unhappy with your experience at Phase Eight. That’s not the experience we want for you.
Please contact us with your order number and any details you can share so we can assist promptly.
Kind regards,
Team Phase Eight
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