“I love Phase Eight but this particular dress has a very strange cut, massive sleeves in relation to the hips and I was very disappointed as it is a very attractive looking dress.”
“My first purchase was returned before I received it - don’t know why 🙅♀️ I was given names of stores which might stock it but no luck - eventually a helpful store person duggested to keep checking as sometimes goods get sent back! Luckily I got my item eventually!!”
Hi Elizabeth,
Thanks for sharing your experience.
We're truly sorry to hear your first order was returned to us without any warning.
We’re glad you eventually received your item, and we appreciate you sticking with it through the process. If there’s anything else we can help with or if you’d like us to look into the return experience further, please let us know and we’ll be happy to assist.
Kind regards,
Team Phase Eight
Hi Monica,
Thanks for sharing your feedback. We’d love to hear what didn’t work for you so we can help resolve it. If there’s anything we can assist with or if you’d like to share more details, please do get in touch with our Customer Care Team.
Kind regards,
Team Phase Eight
“I really love the designs from PhaseEight and have several of their outfits for special occasions. I also appreciate the easy return system if needed.”
Hi Michelle,
Thanks for sharing your thoughts. We’re sorry the jacket felt old-looking and didn’t sit well with your dress.
Thank you for returning your order back to us. If you would like to discuss any further, please reach out to our Customer Care Team, your satisfaction is really important to us.
Kind regards,
Team Phase Eight
“Ridiculous costs for delivery and return. This dress was thrown in a bag not even on a hanger and the length was about 8 inches too long. Really disappointed in quality and service recently.”
Hi Olusola,
Thanks for sharing your thoughts. We're glad you found Phase Eight good. If there’s anything more we can do to improve your experience, please let us know and we’ll be happy to help.
Kind regards,
Team Phase Eight
Hi Fiona,
Thanks for sharing your feedback. We’re sorry to hear you felt this way about sizing. We strive to offer inclusive sizing and a positive experience for all customers. If you’d like, we can help explore sizes or alternatives that might suit you better. Please contact us by email if we can assist.
Kind regards,
Team Phase Eight
“Los vestidos son muy bonitos y tener la línea Petite es muy buena idea. Recomiendo mucho los vestidos de esta marca. Pero el envío por correo, aunque es muy rápido, debería venir en un paquete con una mejor presentación y en una caja que proteja el vestido, porque llega arrugado como un trapo al venir en una bolsa tan pequeña. Además los costes del envío de devolución son el doble que los costes de envío cuando lo compras.”
Hi there,
Thank you for your thoughtful feedback. We’re delighted to hear that you love the designs and appreciate our Petite line, it means a lot to us that you’d recommend our dresses.
We’re sorry to hear that the packaging didn’t meet your expectations and that your dress arrived wrinkled. We understand how important presentation and protection are, and your comments will be shared with our team as we review our packaging options. We also appreciate you highlighting the return shipping costs, and we’ll take this into consideration as we continue working to improve the overall customer experience.
Warm regards,
Phase Eight Team
“The Jaclyn blouse arrived (delivered to store) basically just shoved in the bag and badly creased.
Immediately returned, no way was I going to take it home and attempt to iron out all the creases, it's not what you expect from a quality brand. Also the assistant in the shop was very unwelcoming, totally deadpan face and minimal interaction.”
Hi Catherine,
Thank you for taking the time to share your feedback. We’re very sorry to hear that the Jaclyn blouse arrived in poor condition and did not meet your expectations, this is certainly not the standard we aim to deliver. Your comments regarding the packaging and presentation will be shared with our team for review.
We’re also disappointed to hear about your in-store experience, as we expect all of our customers to be treated with warmth and attentiveness. Your feedback has been noted and will be addressed with the store team to ensure improvements are made.
We truly appreciate your honesty and hope we can provide you with a much better experience in the future.
Kind regards,
Team Phase Eight
Hi there,
Thank you for your feedback. We’re sorry to hear that the sizing didn’t meet your expectations. We understand how important a consistent and accurate fit is, and your comments will be shared with our team as we continue to review and improve our sizing across styles. If you haven’t already, our size guides may help when choosing the best fit, and our customer service team is always happy to assist.
Kind regards,
Team Phase Eight
Hi Sandra,
Thanks for sharing your feedback. We’re sorry to hear the item felt heavy and the colour didn’t meet your expectations. If there’s anything we can do to assist, such as size or shade alternatives, please contact us by email and we’ll be happy to help.
Kind regards,
Team Phase Eight
Hi there,
Thank you for your feedback, and we’re sorry to hear about your disappointment. Receiving an item with the wrong fabric pattern is not the experience we want for our customers.
We understand your frustration, especially regarding the postage costs in this situation. Your comments have been noted and will be shared with our team so we can review what went wrong and improve our processes. Please don’t hesitate to reach out to our customer service team if you haven’t already, as they may be able to assist further.
Kind regards,
Team Phase Eight
Hi there,
Thanks for sharing your feedback on reliable delivery and the range of styles. If there’s anything else you’d like us to assist with, please let us know by email and we’ll be happy to help.
Kind regards,
Team Phase Eight
Hi there,
We appreciate you taking the time to let us know, and we’re sorry again for the inconvenience caused by not receiving the order. If there’s anything else we can help with, please don’t hesitate to get in touch by email.
Kind regards,
Team Phase Eight
Hi Sarah,
Thanks for sharing your thoughts. We’re glad you see Phase Eight as a brand known for quality and elegance. If there’s anything we can do to make your experience even better, please let us know and we’ll be happy to help.
Kind regards,
Team Phase Eight
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