“Dress was too big for me so returned and I personally, did not like the sleeves so got a refund. However, I did keep another dress I had also ordered which I preferred.”
“Beautiful dress but so dissapointed how it arrived , it was very creased and stuffed in a small plastic bag , no hanger , I ordered another from different company same price arrived wrapped in tissue no crease in a box on a hanger , I expect something that cost nearly £200 to be at least ironed”
“I like Phase 8 but over the years Ive noticed that the sizing has changed. Every item seems to be be very large (even the petite versions).
Needs to be sorted. We're not all 6' tall”
“Lovely outfit but I returned it because the stitching was poor , I looked at other outfits in the shop which had the same poor /ruched stitching , disappointing as it was lovely outfit”
Hi Ann,
Thank you for your kind words about our products and sizing — we really appreciate your loyalty.
We’re very sorry that your recent orders were cancelled due to stock issues. We understand how disappointing this must be and are working to improve availability so this doesn’t happen in the future.
We hope to have the chance to fulfil your next order and provide the experience you’ve come to expect from us.
Hi there,
We’re glad to hear the fit is generally good! If it feels a little big, we recommend checking our sizing guide or considering changing for the next size down — we’d be happy to help with that.
Thank you for your feedback!
Hi Anne,
Thank you for sharing your feedback. We’re glad the dress fabric and workmanship are to your liking, though we’re sorry the style isn’t right for you and that it emphasizes the lower half.
If you’d like, we can suggest alternative styles that may be more flattering for a plus-size figure and share tips on fit. We’re here to help with sizing guidance or any query you may have.
Hi Sandra,
Thank you for sharing your thoughts. We’re glad you liked the style and colour contrast, and we’re sorry the fabric didn’t meet your expectations. If you’d like, we can help you find alternatives with a similar silhouette or fabric type, or provide tips on care and maintenance.
We appreciate the feedback and hope to have the chance to better meet your expectations next time.
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