Phase Eight Reviews

Name: Phase Eight
Rating: 4.31

4.3 Rating 7,008 Reviews

83 %

of reviewers recommend Phase Eight

Company Reviews

Product Reviews

47,169

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

Deutsch

Nederlands

Español

Français

Polski

Русский

Italiano

“I wish they did click and collect from all stores. At the moment I have to pay delivery which seems unnecessary since I work so close to a store.”

Helpful Report

Posted 1 month ago

“Too pointy”

Helpful Report

Posted 1 month ago

“Beautiful hat Terrible packaging, I returned this as the brim was bent due to not being packaged correctly.”

Helpful Report

Posted 1 month ago

“I like buying from Phase Eight but the costs of returning items will make me a lot more cautious about buying from them. We now have stand-alone stores in Ireland so can’t work out why we can’t return to store here.”

Helpful Report

Posted 1 month ago

“I ordered a dress which when it arrived had snags, so I returned it as faulty. Why would I not receive a refund of the p and p? So I paid to have a faulty dress delivered!”

Helpful Report

Posted 1 month ago

“Love some of their clothes but I’m very hard to fit as a 75 year old with a body that no longer fits the classic female shape!”

Helpful Report

Posted 1 month ago

“I bought 3 dresses as couldn’t decide between them online. Kept one, returned the other 2 immediately but am still waiting for the refund almost a month later. Little response from customer care.”

Helpful Report

Posted 1 month ago

“I frequently look at the Phase Eight website for reasonable quality clothing in todays funny world. It's very difficult to buy clothes made of good quality material these days - Phase Eight isn't too bad! Delivery on my on-line orders have been quick. Refunds have been fine.”

Helpful Report

Posted 1 month ago

“It’s ok an will suit it’s purpose, however I would never have paid the full price for it”

Helpful Report

Posted 1 month ago

“Takes long time to get any refund back when you send orders back”

Helpful Report

Posted 1 month ago

“Arrived extremely creased in a tiny plastic bag. Culottes a perfect length however material had no substance and due to would have been uncomfortable to wear. I hadn't realised they weren't cotton. My mistake fir not reading material detail. Returned”

Helpful Report

Posted 1 month ago

“Usually good. Styles sometimes not well described regarding fit and shape.”

Helpful Report

Posted 1 month ago

“Beautifully styled, very flattering and an essential part of your wardrobe . Very disappointed with the state of the garment upon delivery and very slow customer service aftercare to deal with the issue”

Helpful Report

Posted 1 month ago

“Pleased with 2 of 3 items, 3rd item very disappointing as it was advertised as a button through dress but had a back zipper fastening.”

Helpful Report

Posted 1 month ago

“I love the dress but ordered it 3 times and it was cancelled 3 times so in the end I ordered it through John Lewis.”

Helpful Report

Posted 1 month ago

“Too small on the shoulders and chest. I've returned it .Im waiting for a full refund.”

Helpful Report

Posted 1 month ago

“Purchase made online, when it arrived there was a large pul and gathering on one of the sleeve ruffles. i went into store to return my online order, as per the invoice saying this is the quickest way to return. very helpful staff in store however they coudnt deal with the return as they issues with the till and online order,the store manager complete the return paperwork stating the damage, package it up and even gave me directions to nearest post office to retur. Few days later i received the refund, less approx £2 to cover return postage cost ! i wasnt happy about this, tried to report on webchat but got no where as never anyone available to assist. tried to ring several times - no reply, after waiting for sometime to speak to CS it cuts off. even tried to email but that just throws you out as soon as you mention return or refund. It took several days of trying to make contact with customer service, when i eventually got a reply to phone and the CS agent issued postage refund.”

Helpful Report

Posted 1 month ago

“Am sending back as there is a problem with the front of the garment”

Helpful Report

Posted 1 month ago

“I love the quality of phase eight dresses. Unfortunately I find the fit inconsistent. I would also like more petite options. Most dresses are too long and a simple hem alteration isn't enough to make the garment fit. The Kimberley dress material and style were beautiful but the dress gaped under the arms because it was made for a taller person. It was also delivered 3 weeks after ordering and the second dress in the order is still to arrive. Evri said they have returned it to phase eight but despite phoning and using the web chat several times I've heard nothing about it.”

Helpful Report

Posted 1 month ago

“Useless customer service. Poorly packaged. Lovely store staff. Lovely jumpsuit.”

Helpful Report

Posted 1 month ago

Phase Eight is rated 4.3 based on 7,008 reviews