“Quick delivery.
Despatch warehouse needs to package better. Box was open when received. One strip of tape not adequate during transit.
This was not the first time this has happened.”
Hi Susan,
I’m really sorry the top arrived with issues inside the package. That isn’t the experience we want for you.
Please contact our customer care team with your order number (and any photos of the item) so we can review what happened and arrange a suitable remedy.
“I loved the dress but when it turned up it was faulty. Sequins missing from front and also both sleeve cuffs.
I tried to order another dress but it was out of stock. I paid £9 for next day delivery. The dress was obviously a faulty dress that had been returned by someone else then sent to me.”
Hi Stephanie,
I’m really sorry the dress arrived faulty and that you had trouble with the stock and delivery. This isn’t the experience we want for you.
I'm glad to see this has now been resolved and refunded for you. If there is anything else we can do to assist you, please do reach out to us.
“Parcels have arrived quickly and returns are easy but should be free like other companies. I ordered a few sizes as they kept not fitting and had to pay to send each one back”
Hi Julie,
I’m really sorry the experience didn’t fully meet your expectations. If you’d like assistance finding styles you love or have any questions, please contact our customer care team with any details and we’ll be happy to help.
Kind regards,
Team Phase Eight
Hi there,
Thanks for your feedback. We appreciate you highlighting the use of polyester and other artificial materials, and we’re sorry this isn’t aligned with your preferences. We’ll pass your comments to our product team.
If you’d like help finding styles with more natural fabrics or have any questions, please contact our customer care team with details and we’ll be happy to assist.
Kind regards,
Team Phase Eight
Hi Janet,
I’m sorry the online experience hasn’t met expectations, but I’m glad the Liverpool shop is back for you. We appreciate your note about clothing availability for tall, thin frames. If you’d like help finding styles that suit you or have any questions, please contact our customer care team with your details and we’ll be happy to assist.
Kind regards,
Team Phase Eight
Hi there,
Thank you for your feedback. I’m glad ordering and delivery were efficient, and I’m sorry the return process didn’t feel simple. Please do contact our customer care team with your order number and any details, and we’ll be happy to help you with your returns.
Kind regards,
Team Phase Eight
Hi Jan,
I’m really sorry your order arrived creased. That isn’t the experience we want you to have.
Please do get in touch with our customer care team with your order number and any photos if you need further assistance.
Kind regards,
Team Phase Eight
Hi Catherine,
I’m really sorry to hear that the quality wasn’t what you expected. This isn’t the experience we want you to have.
If you’d like any help, please contact our customer care team with your order number and any details (and photos if relevant) and we’ll assist further.
Kind regards,
Team Phase Eight
Hi Lesley,
Thank you for your lovely feedback. We’re glad you had a fast and efficient service and polite staff both in-store and via chat. If you need anything else, please reach out to our customer care team, we’re happy to help.
Kind regards,
Team Phase Eight
Hi Lada,
I'm really sorry your order didn’t fit you or match your style. If you’d like help finding items that suit you better, please contact our customer care team with any details and we’ll be happy to assist.
Kind regards,
Team Phase Eight
Hi Gillian,
Thanks for your kind words, we’re glad you love our Phase Eight clothes and find that they are well made too.
Kind regards,
Team Phase Eight
Hi there,
I’m really sorry the jacket wasn’t true to size and not a good fit for you and that you felt it was overpriced. We appreciate your feedback and will pass it on.
Kind regards,
Team Phase Eight
Hi there,
Thanks for sharing your feedback. We’re glad to hear you found our service efficient. If there’s anything else we can help with or if you’d like assistance with future orders, please don’t hesitate to reach out.
Kind regards,
Team Phase Eight
Hi there,
Thanks for sharing your thoughts. We’re glad you liked the dress and the colours. If you’d like any help with our designs, please contact our customer care team with details and we’ll be happy to help.
Kind regards,
Team Phase Eight
Hi Rosemarie,
I’m really sorry the blouse felt so thin and see-through. That isn’t the experience we want you to have.
If you’d like help with alternatives or options (e.g., a layering suggestion or a different fabric), please contact our customer care team with your order number and any photos, and we’ll be happy to assist.
Kind regards,
Team Phase Eight
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