Phase Eight Reviews

Name: Phase Eight
Rating: 4.32

4.3 Rating 5,159 Reviews

84 %

of reviewers recommend Phase Eight

Company Reviews

Product Reviews

44,418

Anonymous

Anonymous // 01/01/2019

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“I loved phase eight at one time but I don't buy clothes made in China anymore. The regular fit dresses and tops do not fit me, too long in the body and sleeves and the petite dresses are poorly designed for shorter people. They tend to have voluminous skirts and puffy sleeves all of which add width and reduce height, I am size 12 and 5ft 2" . I have turned to other brands with better fitting designs and not made in China by slave labour.”

Helpful Report

Posted 2 months ago

Hi Margaret, Thank you for sharing your perspective. We’re sorry to hear that the current fits aren’t meeting your needs, particularly for regular and petite lengths, and we understand your concerns about production origins. If you’d like, we can help you find items with the right fit or suggest alternatives that align with your preferences. We can also note your feedback for our design team to consider in future collections. Kind regards, Team Phase Eight

Posted 1 month ago

“Returned to shop for full refund. Staff in shop were excellent.”

Helpful Report

Posted 2 months ago

Hi there, Delighted to hear that our in-store team provided excellent service. If there’s anything else you’d like to share about your experience or how we can assist with future purchases, we’re here to help. Kind regards, Team Phase Eight

Posted 1 month ago

“Was good. But did not look that great when tried on. I also got a bigger size.”

Helpful Report

Posted 2 months ago

Hi Divya, Thanks for sharing your feedback. We’re sorry to hear the item didn’t look as expected on you and that you needed a bigger size. We’d be happy to help you find a better fit or alternatives that may suit you better. If you’d like, tell us your measurements or the items you’re considering, and we can suggest options or arrange a size exchange. Kind regards, Team Phase Eight

Posted 1 month ago

“Lovely colour but it made me look 2 sizes bitter than I am , it think it’s the sleeves !”

Helpful Report

Posted 2 months ago

Hi there, Thanks for sharing your feedback. We’re sorry to hear the fit wasn’t flattering for you. We appreciate you letting us know, and we’ll pass your comment to our design team for review. If you’d like, we can help you find styles with a better fit or provide suggestions on sizing and alterations. Please tell us how we can assist. Kind regards, Team Phase Eight

Posted 1 month ago

“Not for me, very roomy, didn’t like the metallic stripe or the material, very disappointing as I’d had my eye on it for a while.”

Helpful Report

Posted 2 months ago

Hi Belinda, Thanks for sharing your feedback. We’re sorry to hear the piece wasn’t for you and that the metallic stripe and material didn’t meet your expectations. If you’d like, we can help you find alternatives that better suit your preferences or discuss options for return or exchange. Please let us know how we can assist. Kind regards, Team Phase Eight

Posted 1 month ago

“Ordered a size 16 to be delivered to store, on trying on dress instore, found dress received was a size 26, thankfully the shop assistant was extremely helpful and quickly arranged return and refund.”

Helpful Report

Posted 2 months ago

Hi Jackie, Thank you for letting us know. We’re sorry to hear the wrong size was delivered to the store and for any inconvenience this caused. We’re glad the assistant could help quickly with the return and refund. If you’d like, we can arrange a direct replacement in your chosen size for in-store pickup, or help you find an alternative that fits your needs. Please tell us how you’d like to proceed. Kind regards, Team Phase Eight

Posted 1 month ago

“Customer service is poor. Their clothes are good. Not perfectly finished, but they look smart. I wish they'd get in touch so that I can explain my frustration!”

Helpful Report

Posted 2 months ago

Hi Aline, Sorry to hear about your experience with our customer service. We value your feedback and would like to understand what happened and how we can help. If you’d like, please share more details or contact us so we can address your frustration directly. Kind regards, Team Phase Eight

Posted 1 month ago

“Website okay, items arrived promptly . Lots of options for delivery and returns. In a perfect world I would like free postal returns as an option. Items as described and well made. Would much prefer alternative packing than plastic!”

Helpful Report

Posted 2 months ago

Hi Debra, Thank you for your feedback. We’re glad to hear the website is easy to use and that your items arrived promptly with good delivery/return options. We understand your preference for free postal returns and for alternative, less plastic packing. your comments are appreciated and will be shared with our team for consideration. If there’s anything specific you’d like help finding or if you want to discuss any recent orders, please let us know. Kind regards, Team Phase Eight

Posted 1 month ago

“Paid for next day delivery but had to wait four days for delivery. Not good.”

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Posted 2 months ago

“I ordered size 10 and got size 18 !!!”

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Posted 2 months ago

“Unfortunately despite good quality they are too long”

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Posted 2 months ago

“Usually great but disappointed with the ordering this time”

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Posted 2 months ago

“I didn’t like the quality and the tiny little attachment to hold them in was too small to handle”

Helpful Report

Posted 2 months ago

“Have been very pleased with all items purchased especially button top t shirt”

Helpful Report

Posted 2 months ago

“Appalling packing”

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Posted 2 months ago

“Customer service tried to help but unfortunately the designer chose the wrong fabric for this dress.”

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Posted 2 months ago

“Good company, I’ve had some lovely high quality clothes in the past”

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Posted 2 months ago

“Quick delivery and return”

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Posted 2 months ago

“When I went into the store, I didn't find anything -so much more available on line!”

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Posted 2 months ago

“More of the darker fabric required at waist and maybe different fabric, very creased on arrival so would need constant steaming. Design beautiful.”

Helpful Report

Posted 2 months ago

Phase Eight is rated 4.3 based on 5,159 reviews