“Nice dress but wasn't for me. Returns need looking at though shouldn't take so long return was recieved by phase 8 on 4th January. Still havnt received refund.”
Hi Ailsa. We’re sorry to hear you’re waiting on your refund. If it has been more than 14 working days since the item was sent, please contact our returns team so we can locate your order and process the refund if it’s still outstanding.
“Returns process is extremely expensive and out of line with competitors. To return an item - which I needed to return because the colour was not the same as it appeared online - costs a minimum of €20 from Ireland. Competitors provide free or significantly cheaper returns using the same drop2shop service as Phase Eight.”
Hi there,
We’re sorry to hear about the expensive returns and understand how frustrating that is. Thank you for the feedback—we’ll pass your feedback to our returns team to review. If you’d like us to look into your specific order, please contact our returns team and we’ll do what we can to help.
“The dress is beautiful however I feel like I got a seconds version. There is a flaw in the material right down the centre of the dress and after one wash the stand up collar is all frayed. I needed the dress for New Year and did not have the time to send it back, I ended up being ill and never wore the dress, I feel cheated.”
Hi Carol,
We’re really sorry to hear about the flaw and that the dress didn’t meet your expectations, especially with a deadline in mind. That isn’t the experience we want for you.
You are welcome to return this to us for a refund and if you need any assistance of this, please reach out to us directly.
Hi there,
We’re sorry you haven’t received an acknowledgment or your refund yet. We kindly advise allowing up to 14 working days from the day of posting for our warehouse to process the return (excluding weekends and bank holidays).
Rest assured, once your refund has been processed, you will receive a confirmation email notifying you that the funds will reach your account within 3-5 working days.
“I can't very easily review this item since I ordered it twice and it never arrived thanks to their choice of the useless company Evri as a courier. It was even ordered on upgraded next day delivery the second time... Still no joy. Please change your courier! The customer service team were good, but it's just very annoying!”
Hi Claire,
I’m really sorry to hear you’ve had such trouble with delivery—that sounds frustrating. We don’t want Evri to affect your experience, and will pass on your feedback.
Hi Sue,
Thank you for your feedback. We're sorry to hear that you found the item shapeless and oversized. We appreciate your honesty and understand that it didn’t meet your expectations. If you’d like, we can assist you with returning the item for a refund or help you find a different style that might suit you better.
Hi Kate,
Thanks for your feedback — I am sorry the fabric wasn’t to your taste. If there’s anything else we can help with or if you’d like design suggestions for future purchases, please let us know.
“Blouse was very crumpled on arrival, not neatly folded.
Also sleeves are less gathered at cuff than appear in photographs.
Still a nice blouse but not up to Phase 8 usual standard.”
Hi there,
Thanks for your feedback- I am sorry to hear the blouse arrived crumpled and that the sleeve gathers weren't as shown. If you’d like, we can arrange a return, or help with a solution. Please let us know what works for you, and feel free to contact us directly
“Phase eight know of the problem i had with this dress it arrived preworn and damaged. I have been awarded a gift card and a free next day delivery code which wont be accepted when I tried to use it just now. So I have cancelled the dress's I was going to order this evening”
Hi Linda,
Thanks for your feedback — I’m sorry to hear about the pre-worn/damaged dress and the issues with your gift card and delivery code. We’d like to help fix this. Please reach out to us so we can review and arrange the appropriate remedy, and assist with the gift card/code problem.
“First I order to return the order because of the size and no one call me to collect it since one week.
Also , the quality of the coat is good but the size not as per the standard size. Thanks”
Hi Maryam,
Thanks for sharing your feedback. We’re sorry to hear about the delay and that the coat size wasn’t as expected. If you require any further help with your order, please do let us know.
“Beautiful dress but sizing was completely wrong. Bought for my wife as size 12 and she has had numerous clothes from Phase Eight and size 12 is always perfect. She very recently bought 2 other Phase Eight dresses and size 12 fitted perfectly but this one was too small and resembled a UK size 10. She had to return the dress even though she loved it if it had been correctly sized.”
Hi David,
Thanks for your feedback. We’re sorry the dress didn’t fit as expected and that the sizing differed from your wife’s other Phase Eight items. We’ll take this on board and look into it with our sizing guidance. If you’d like to arrange a return, please let us know and we’ll help right away.
“Parcel arrived quickly but, outer packaging was damaged & open. The dress did not arrive on a hanger, it looked like it was screwed up & chucked in the box.”
Hi there,
Thanks for your feedback, and I’m sorry to hear about the packaging and presentation of your dress. We’ll look into this with our carrier and ensure this doesn’t happen again. You are more than welcome to return this and if you'd like to reach out to us directly, we can assist and come to a solution.
“The service from phase eight was very good but my recent purchases have been disappointing in terms of the packaging given that I paid for delivery.
Overall after many years of great quality and style I am not as eager to shop with Phase Eight particularly online.”
Hi Christine,
Thanks for your feedback. We’re glad you found the service to be good, and we’re sorry to hear the packaging and delivery experience didn’t meet your expectations this time. If there’s anything we can do to make this right or if you’d like us to review a recent order, please let us know.
Hi Hirut,
Thanks for your feedback. We’re glad you love the item, though we’re sorry it’s too big. If you need help with returns, please let us know and we’ll assist.
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