Hi Zoe,
We’re sorry to hear the material feeling itchy. If you’re comfortable, we’d be happy to help find a more suitable fabric option or suggest items with softer, itch-free fabrics. Please share any preferences or the item you’re considering, and we can guide you to a better-fitting choice.
Hi J,
Thank you for sharing your feedback. We’re glad you loved the dress but sorry the length wasn’t right for you. If you’d like, we can help look for styles with a shorter hem or suggest alterations that could work for you. We’re also happy to assist with returns or exchanges as needed.
“Sorry, I love Phase Eight but this jumpsuit was disappointing. On the website it looked like a white/ivory background with pinky flowers. In reality it was a dingy peach-like background and looked like old granny's curtains. Shame because quality was nice and I liked the sequin sheen. But not for me so I returned it.”
Hi Lesley,
Thanks for sharing your thoughts. We’re sorry the jumpsuit didn’t match the online colour in person. We’re glad the quality and sequin finish met your expectations, though, and it’s a shame it wasn’t the right fit for you.
If you’d like, we can help you find a similar style in a shade that matches your preference, or assist with a refund if you haven’t already completed that.
Hi Tiffany,
Thank you for your feedback. We’re glad the dress arrived okay, but we’re sorry the box was damaged on delivery. We’ll raise this with our delivery partner to prevent it happening again.
If there’s any damage to the dress itself, please let us know and we’ll work with you on resolving this.
“Very disappointed. Unfortunately, this dress was too large. The sizing in the past has been great. Now it seems to be o edited, therefore not suitable for me.”
Hi Pauline,
Thank you for sharing your feedback. We’re sorry to hear the dress was too large and that you’ve found the sizing to be inconsistent this time.
If you’d like, we can help you find the best size for you or arrange an return. We’re also happy to check our current size guide and any updated measurements to help you choose with more confidence for future orders.
Please let us know how you’d like to proceed and we’ll assist right away.
“The dress arrived when it was expected, the packaging was excellent, just sad that the belt was missing and that there is a white leaf shape on one side of this otherwise all-over coloured green and black patterened dress.”
“The dress was very nice and good quality however it makes me look busty and it's low cut, something which the model doesn't show. Also to do an online refund phase 8 charges £2 for this which is annoying however did provide easy return things with the parcel.”
“I’m giving three stars because I had a lot of issues receiving this order. It took a total of 8 days to arrive, and it only turned up after I contacted customer service and spent 35 minutes discussing why it hadn’t been dispatched. If I hadn’t chased it up myself, I don’t think anyone would have noticed the so-called “technical issue.” Surely this should have been visible on their system, especially given how long it took to send out the item.
To make matters worse, I didn’t even receive an apology. Overall, not a great experience and quite disappointing.”
“Disappointed with the packaging, dress was rolled up in the size of a shoe box, was creased and crumpled looking, belt was all twisted and not in loop”
“The blue morven dress, while looked lovely, I can’t recommend as it arrived soiled, didn’t even try it on. It should not have been sent out in that state in the first place, so someone wasn’t checking. Phase Eight were very good in paying for the return and prompt reply.”
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