“Phase Eight have good quality clothing at reasonable prices. My only objection is they deal with more “occasion” clothes than everyday clothes, which now I am retired I don’t have much need for.”
“It is not how it looks on the website. The trousers are very wide and really long. The images on the website made it look like the trousers were slimmer and shorter almost ankle glazers.”
“Ik heb het product ontvangen. Helaas was deze te klein, maar wel van goede kwaliteit.Ik ontvang steeds e-mails van jullie, maar de bevestiging van mijn retour helaas nog niet. Het is nu 8 dagen geleden dat ik het heb teruggestuurd. Ik zou graag een bevestiging ontvangen dat het in behandeling is.”
“Have tried to order twice now. Both experiences problematic. First order cancelled, as item not actually in stock. Re- ordered but now delayed, still not arrived. So cannot comment in item”
“I really like the dress. BUT badly packaged and very creased, there is supposed to be 6 box pleats at the front non were there now paying £20 for professional ironing service”
“This is a lovely dress but for the winter only. The skirt is fantastic but the material of the top is like velvet and therefore too warm for other months. As this item was unsuitable for my needs it was returned.”
“Phase Eight produces top quality clothes, which is why I ordered this jacket on line. But it was very poorly packed and extremely creased on arrival. I have very carefully and painstakingly pressed it and it’s looking better but I was disappointed. I realise packaging and postage are expensive but just some tissue paper and more careful folding may have helped.”
“I have waited quite a long time to receive the clutch bag and it is not in perfect condition. I am keeping it as I have an occasion and have no time to order an alternative.”
“This is definitely not a petite for anyone under 5ft 5. Disappointing as have to pay to return - has put me off ordering anything else from phase eight”
“I really love this dress and it looks lovely, the issue I have is the delivery of it , as I thought with such an expensive garment it would be delivered to the store with more care . It is full of creases and now I'm going to have to get it steamed professionally. I think more care in the delivery in future is needed.”
Hi Jayne,
Thank you for sharing your experience. We’re sorry the delivery left the dress creased and understand how disappointing that is for an expensive garment. We’ll be sure to look into our delivery process to prevent this in future.
If you’d like, we can arrange a replacement or a refund for the item, or help you with a complimentary dry-cleaning/steam service if you prefer to keep it. Please let us know which option works best and we’ll proceed.
Kind regards,
Team Phase Eight