Hi Stephen,
Thanks for sharing your feedback. We’re glad the quality was great, and we’re sorry the size didn’t fit. If you’d like, we can help with size guidance or suggest alternatives. Please let us know by email and customer service will be more than happy to assist.
Kind regards,
Team Phase Eight
Hi Gina,
Thanks for the great feedback. If there’s anything else you’d like us to assist with, please let us know and we’ll be happy to help.
Kind regards,
Team Phase Eight
I’m really sorry to hear about the return charges from Ireland and the difficulty with exchanges in Dublin. That isn’t the experience we want for you.
Please could you contact our Customer Care Team so we can review your charges and explore the best resolution for you?
We appreciate you letting us know and we’ll work to make this right.
I’m really sorry the dress is too long and that shortening isn’t possible without affecting the border. That isn’t the experience we want for you.
Please could you contact our Customer Care Team so we can review options and find the best resolution for you?
We appreciate you letting us know and we’ll work to make this right.
Hi Gillian,
Thanks for the feedback. We’re glad you find Phase Eight usually good. If there’s anything we can do to improve or if you have any questions, please let us know and we’ll be happy to help.
Kind regards,
Team Phase Eight
Hi Sharon,
Thanks for sharing your feedback. We’re sorry to hear the quality didn’t meet your expectations. I can see you have now returned your order back to us, thank you so much for doing so.
If you would like to discuss further, please do reach out to our Customer Care Team.
Kind regards,
Team Phase Eight
“Love the dress but it didn’t come with the little over top Phoned customer service,not helpful at all ,girl was having argument with someone in the room with her”
Hi Sharon,
We’re sorry to hear about the missing over top and the experience with customer service. This isn’t the standard we aim for.
I can see you have now returned your order to us, I would like to thank you for doing so.
Please can you get in touch with our Customer Care Team if you would like any further assistance.
Kind regards,
Team Phase Eight
“I do like the dress. Shame it arrived very creased. I washed it and it lost a lot of colour. Had to rinse it a lot of times. The lightest colour is now a little darker.
If I had seen this in a review I may not have bought it.”
Hi Joyce,
Thanks for sharing your experience. We’re sorry to hear the dress arrived creased and that washing affected the colour. If you would like to discuss further, please can you get in touch with our Customer Care Team by telephone/email or our web chat?
Your satisfaction is very important to us.
Kind regards,
Team Phase Eight
“The packaging was disappointing, especially given the price point of the dress. It arrived in a basic plastic garment cover placed inside another plastic bag, which felt minimal and lacked any sense of care or presentation. For a product positioned at this price level, I would have expected more thoughtful, premium packaging that better reflects the brand and protects the item in a more polished way. However, package arrived promptly and return was easy enough apart from the long queue at the Post Office!”
“I liked the dress but unfortunately there were some marks on it, the most noticeable was on the front near the waist - it looked a bit like ash - as if someone had been smoking near it. I don’t think I should have to pay£1.95 to return it. It’s put me off buying online.”
“It was a beautiful dress and i am gutted i couldnt keep it. I am only 5ft 1in and size 24 and your petite range doesnt go up to 24, so i ordered regular but it was almost 24 inches too long for me.”
“I loved phase eight at one time but I don't buy clothes made in China anymore. The regular fit dresses and tops do not fit me, too long in the body and sleeves and the petite dresses are poorly designed for shorter people. They tend to have voluminous skirts and puffy sleeves all of which add width and reduce height, I am size 12 and 5ft 2" . I have turned to other brands with better fitting designs and not made in China by slave labour.”
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