“The quality of their clothes is good and my local Phase 8 shop has some lovely displays. However, I have had a few frustrations with them over the on-line ordering preocess with a click and collect order going missing and a problem with returning an item. I found it really difficult to contact their customer care staff and their responses were slow and unhelpful.”
“I ordered two dresses very hard to decide both stunning- the wrap dress was delivered in a paper bag type package which was ripped to pieces on delivery not a great first impression”
“I live in the US and still received the dress quickly. Unfortunately, the dress was too big so I had to send it back. The return process was very simple.”
“Delivery is fast but outer packaging only minimally held together by non centred tape.
Contents were thankfully not damaged.
Pleased with item but had to consult original online image to be clear about how to wear it. Still not totally convinced that the hair band of the fascinator is as accurately positioned as that modelled in online photo.
I’ve kept it as I like the overall look and it’s the closest in desired colour I have found.”
“This dress is beautiful very good quality lovely design but unfortunately it was too long for me. It fit me perfectly everywhere. I am 5’6” and the length came to about midcalf which for the style of dress did not look right on me at all. It would’ve been better just on the knee or just over the knee.”
“The dress is lovely but delivered in a plastic bag and was extremely creased. Not what I expect when paying nearly £230 for a dress. I will not order from phase eight again. I have bought from a company of a similar standard and the clothes arrived boxed with tissue paper. A much better service.”
“Easy to use website, dress delivered very quickly,was disappointed with the packaging hence 4 stars, the dress was packaged in a very narrow plastic bag which resulted in a extremely creased item.”
“Phase eight are generally very good. Easy to deal with, order abd return. I have noted that recently they have changed there overall offers of percentage off, which I loved, to a percentage off only on a minimum spend.”
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