“This is a beautiful dress, lovely material, however, not for me. I ordered a size 10 which was voluminous. I am small, it has a large collar which also didn't suit. I am a Phase Eight fan, regrettably, this dress was very disappointing.”
Hi RoseAnne,
Thanks for sharing your feedback. We’re sorry to hear you’re disappointed with the current quality and style of our stock. We value your previous support and will pass your comments to our team for review.
If you’d like, we can look into specific items you’ve been unhappy with or help you find alternatives that better meet your expectations. Please let us know how we can assist.
Kind regards,
Team Phase Eight
Hi Daxa,
We’re very sorry to hear that the dress was not as expected and that you experienced an issue with the finish at the back. This is not the standard we aim to provide, and we understand how disappointing this must have been, especially for a special occasion.
We appreciate you taking the time to share your feedback, and it will be passed on to our quality team for review. Thank you for letting us know, and we apologise for any inconvenience caused.
Hi Carole,
Thanks for sharing your thoughts. We’re sorry to hear Phase Eight felt too somber for you.
If you’d like, we can suggest brighter pieces or help you find styles that better match your preferences. Please let us know how we can assist.