“The lack of exchange service and/or possibility to return at a store is a hassle. I had to repurchase another dress while simultaneously returning the previous for faulty sizing. The process is not practical and defeats the purpose of online shopping, especially when tight on time, finance and no access to the physical store.
At least they inform you when the refund has been processed.. that's all.”
We’re sorry to hear about the hassle with exchanges and returning online. Please contact our Customer Care team so we can look into this and assist further.
“Gorgeous bag, lovely quality and although cheaper alternatives around this looks much smarter .
Great size too with room for 2 pairs of glasses, much needed these days!
I’m already getting plenty of use out of it and will be a must have holiday accessory.”
“Lovely colour but certainly too small around the bust and very big across the shoulders.I know my figure isn’t perfect but I was very disappointed- I’ m not usually far off a size 14”