“Very poor quality. I have bought lots of dresses from phase eight but was very disappointed with the quality of this material. That was a great shame as the style and fit were perfect.”
Hi Lynda,
Thank you for sharing your feedback. We’re glad to hear that you liked the style and fit of the dress, but we’re very sorry that the quality of the material was disappointing.
We take quality seriously, and your comments have been passed on to our product team to review with our suppliers. We appreciate your loyalty as a customer and hope that future purchases will fully meet your expectations.
Kind regards, Phase Eight Customer Care
Hi Janice,
Thank you for your feedback. We’re sorry to hear that the packaging did not meet your expectations and that your items arrived creased. This is certainly not the experience we want for our customers, especially when receiving higher-value pieces.
Your comments about the packaging have been shared with our fulfilment team, as we’re always looking for ways to improve how our items are packed and delivered. We appreciate you taking the time to let us know about your experience.
Kind regards, Phase Eight Customer Care
“The staff in the shop are so helpful, they were really patient with me and there was no rush at all they just wanted me to be happy with my purchase. I would definitely go there again and I would recommend the shop.”
“This blouse is very big/oversized. The pleat at the front did nothing for me just accentuated the baggy style. I think it would look better on someone taller. The fabric is lovely but the style was not for me.”
Hi Jackie,
Thank you for taking the time to share your feedback. We’re pleased to hear that you liked the fabric, but we’re sorry that the fit and style of the blouse didn’t work as you’d hoped.
Oversized designs can fit differently depending on personal preference and body shape, and we appreciate your comments about the front pleat and overall fit. Feedback like this is really helpful for our team and for other customers considering the style.
Kind regards, Phase Eight Customer Care
“Gorgeous dress, bought to wear on cruise.
Had to adjust length by shortening shoulder straps.
Some petals were lose, but looking forwards to wearing this next week.”
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