“I was advised that my first order was lost in transit, however their advisory email to me said that it had been returned to them.
Customer services offered me a discount because of the previous issue - that discount could not be accepted at the checkout. I was offered free postage but that never materialised.
I found the AI chat a waste of time - the discounts offered by humans were empty promises.”
“My first purchase was returned before I received it - don’t know why 🙅♀️ I was given names of stores which might stock it but no luck - eventually a helpful store person duggested to keep checking as sometimes goods get sent back! Luckily I got my item eventually!!”
Hi Elizabeth,
Thanks for sharing your experience.
We're truly sorry to hear your first order was returned to us without any warning.
We’re glad you eventually received your item, and we appreciate you sticking with it through the process. If there’s anything else we can help with or if you’d like us to look into the return experience further, please let us know and we’ll be happy to assist.
Kind regards,
Team Phase Eight
Hi Monica,
Thanks for sharing your feedback. We’d love to hear what didn’t work for you so we can help resolve it. If there’s anything we can assist with or if you’d like to share more details, please do get in touch with our Customer Care Team.
Kind regards,
Team Phase Eight
“Delivery is fast but outer packaging only minimally held together by non centred tape.
Contents were thankfully not damaged.
Pleased with item but had to consult original online image to be clear about how to wear it. Still not totally convinced that the hair band of the fascinator is as accurately positioned as that modelled in online photo.
I’ve kept it as I like the overall look and it’s the closest in desired colour I have found.”
“This dress is beautiful very good quality lovely design but unfortunately it was too long for me. It fit me perfectly everywhere. I am 5’6” and the length came to about midcalf which for the style of dress did not look right on me at all. It would’ve been better just on the knee or just over the knee.”
“They need to refund as quickly as they take payment. It is not fair to expect customer to have to repurchase a faulty dress multiple times and await payment for weeks .”
“Phase Eight want to learn how to wrap a dress so that it arrives in a condition that does not look like a creased unwearable condition. It was packed in a small polythene bag and then in a cardboard type envelope.”
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