“The dress is lovely but delivered in a plastic bag and was extremely creased. Not what I expect when paying nearly £230 for a dress. I will not order from phase eight again. I have bought from a company of a similar standard and the clothes arrived boxed with tissue paper. A much better service.”
“Easy to use website, dress delivered very quickly,was disappointed with the packaging hence 4 stars, the dress was packaged in a very narrow plastic bag which resulted in a extremely creased item.”
“Linda at the Phase Eight Store in Birmingham was really helpful, in fact she chose this dress for me, something that I perhaps wouldn’t have looked at myself. I decided on this dress, however it had a mark on it and there wasn’t any more in stock, therefore I had to order on line. This was delivered in very quick time. In fact I have purchased my complete outfit for a wedding in May. Thank you Phase Eight.”
“Fascinator was not delivered for 2 weeks, packaging was damaged and fascinator squashed and creased. Long delivery left no time to source a replacement, awaiting decision about whether I can keep with a discount applied. Communication has dried up after requesting this. Feel let down, which is a shame as the item would be lovely if not damaged”
“Super fast delivery ! Unfortunately the dress was faulty . I returned to a store . Staff were very helpful with great customer service .
Super fast refund processed within hours .
Great service .”
“Phase eight are generally very good. Easy to deal with, order abd return. I have noted that recently they have changed there overall offers of percentage off, which I loved, to a percentage off only on a minimum spend.”
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