“I don't usually write reviews but I felt I had to on this occasion. A very nice blouse, smart I have to say, but the way that it arrived was awful. It was obvious as soon as I opened the parcel I could see that it had already been opened, Someone had returned it buttons left open, the tie wasn't tidy. I have tried to contact Phase Eight asking where was the Customer Returns allowing this to happen. We pay enough to have it delivered and it is not even checked before delivery. When I complained I was told I would hear something between 48 and 72hrs, a week later still nothing. I have now sent a letter to Head Office. I won't hold my breath. I don't know if I would buy off you again.”
“eventually got the dress , first one had marks on the skirt and wrong dress sent , second no train in package so had to reorder again !!!All of which would have been fine but I was charged for the return despite it was not my fault so something that could be improved .”
“Phase eight dresses are always great, however, they use one of the worst delivery companies who lost my dress - Evri. Would not order online for delivery again. Amusingly, I then get an email to review a purchase i never received.
Disappointed as ordered for a function and now have to find something else as my size is not avaliable for a new order”
“Ordered two dresses, one was crumpled and had visible makeup marks on it. The other comes in two parts and they only delivered one! No apology or attempt to send the full dress”