“I ordered several dresses for a wedding, but unfortunately the two suitable ones were faulty, with one still having the security tag attached. I returned everything, then reordered one and paid for next-day delivery as I was leaving my current address. Despite this, delivery was showing as delayed by three days. Customer Service thankfully cancelled it, but I’m now left without a dress just a week before the wedding.
I would have reordered to a collection point near where I’m staying, but Phase Eight don’t offer this service. I’ve always loved Phase Eight, but sadly feel the quality has deteriorated, and there is also considerable room for improvement with your delivery provider. During this saga there were two other delivery issues which I had to resolve directly with Evri.”
“A good, trusted quality brand. Easy to order, however i think minimum order to receive free delivery is a bit steep. Staff at both Morpeth and Metro centre branches are excellent.”
“Fabulous dress, but far too long for me, as I don't wear high heels which would kind of lift the height. Perhaps you could add the lengths of all of your dresses, which would help immensely.”