“Have purchased a number of items from Phase Eight over the years and always good quality and service. Just wish the packaging could be improved as items often arrive in tiny bags and therefore very creased.”
“Major fan of Phase eight but recently purchased a Tina navy spot dress that after one wash showed wear and damage at neckline. I was very disappointed as the dress was beautiful. I associate Phase eight with quality so was surprised”
“I've always liked the clothes from Phase Eight. I ordered this jumper dress in the summer sale. The web-site is easy to use, and the goods arrived on time.”
“I have mixed feelings about my experience with Phase Eight. I placed an order for store collection, but it did not arrive as expected. When I contacted customer service, the order was refunded without discussing alternative options, even though I still wanted the dress. As a result, I had to place a second order and arrange home delivery instead. While I was eventually able to get the dress, the process was inconvenient and could have been handled better.”
“I only bought this dress, for a function later in the year, as it was in the sale at £109, reduced from £169. The price tag on the dress shows £109 i.e. no reduction. On more than 3 occasions Customer Service agents agreed to refer my query to a supervisor. I have sent a few emails. No supervisor ever called me in 3 weeks. Did I have 14 days to return or 28? No idea! I have cancelled the order and am returning the dress. Very disappointed.
Customer Service rating 0!”