“I have not received my order yet! It’s been over 2 weeks! I have contacted your company several times and nothing has been sorted!
You eventually cancelled the order because you couldn’t fulfill it. You said it was in stock, said you had it in two shops, took my money and then said it wasn’t in stock? Cannot trust this company.”
We’re sorry to hear you haven’t received your order and that your previous contacts haven’t resolved this. Please reach out to our Customer Care team so we can look into this and assist further.
“Very vibrant colour. Good fit. I chose petite as the regular is far too long arrived quite creased so would need a steam. Looking forward to wearing to a wedding later this month”
“Sadly I never received my dress and I did pay for it and to date it has not arrived.
I’ve emailed and tried contacting costumer services but U haven’t had any success”
We’re sorry to hear your dress has not arrived and that you haven’t had a response when contacting us. Please reach out to our Customer Care team so we can look into this and assist further.
“A lovely collection for 2026. Quick delivery.Easy return hopefully .I had to reorder my first purchase was a bit too big and long in the arms. The second one arrived quickly so I was able to decide between the two. Second one a perfect fit.”
“I bought the dress online in the sale, However is still was not a cheap dress, the packaging was like a pakage from ebay. Came loose in a plactic bag, extremly creased on arrival. I expected higher standards from phase eight. This is the first time I've purcased from phase eight on line and the experience wasnt a great one. In shop service is always good.”