“The cloth fit perfectly, love the style but had to return this there some white lines all over the dress that cannot be overlooked. The customer service was great and efficient”
Hi there,
Thank you for your feedback. We're really glad to hear the fit and style were just right and that you had a positive experience with our customer service. We're sorry to learn about the issue with the white lines on the dress, that’s certainly not the quality we aim to deliver. Your comments have been noted and will be shared with our quality team to help us improve.
Kind regards,
Team Phase Eight
“I miss shopping at Phase Eight in Taunton, Somerset. I regularly bought, as I was able to try on in store, and the staff were so friendly and helpful. So many Phase Eight shops have closed.”
Hi there,
Thanks for sharing your thoughts. We’re sorry to hear Phase Eight in Taunton has closed, and we’re glad you’ve enjoyed shopping with us in-store. You can keep up to date with new arrivals and find your nearest store or online options on our website, and we’re always here to help if you’d like assistance.
Kind regards,
Team Phase Eight
“The dress is elegant, doesn't crease, and is a good weight, so won't blow around too much.
It will be perfect for the wedding at St Brides church in Fleet St, followed by reception at RSA.
I bought the green suede shoes and bag too .
The return of the smaller size was easy and I had a very quick refund.
All in all, I am delighted with my purchase --- thank you .”
“Excellent customer service. Usually order online and then collect from my local shop where everyone is very friendly and nothing is too much trouble for them.”
We’re really sorry you didn’t receive your item and that this has caused disappointment. Since you did receive a refund, we’d like to review what happened and help ensure it doesn’t happen again.
Please contact our Customer Care team for more assistance.
We’re really sorry to hear two orders were lost in transit. This isn’t the experience we want for you.
Please contact our Customer Care team with your order numbers and any tracking details so we can investigate and arrange a refund as quickly as possible.
Hi Fiona,
Thanks for sharing your feedback. We’re sorry to hear you felt this way about sizing. We strive to offer inclusive sizing and a positive experience for all customers. If you’d like, we can help explore sizes or alternatives that might suit you better. Please contact us by email if we can assist.
Kind regards,
Team Phase Eight
Hi Jane,
Thanks for the great feedback on prompt delivery and careful packaging. We’re glad you had a positive experience. If there’s anything else you’d like us to assist with, please let us know and we’ll be happy to help.
Kind regards,
Team Phase Eight
“Los vestidos son muy bonitos y tener la línea Petite es muy buena idea. Recomiendo mucho los vestidos de esta marca. Pero el envío por correo, aunque es muy rápido, debería venir en un paquete con una mejor presentación y en una caja que proteja el vestido, porque llega arrugado como un trapo al venir en una bolsa tan pequeña. Además los costes del envío de devolución son el doble que los costes de envío cuando lo compras.”
Hi there,
Thank you for your thoughtful feedback. We’re delighted to hear that you love the designs and appreciate our Petite line, it means a lot to us that you’d recommend our dresses.
We’re sorry to hear that the packaging didn’t meet your expectations and that your dress arrived wrinkled. We understand how important presentation and protection are, and your comments will be shared with our team as we review our packaging options. We also appreciate you highlighting the return shipping costs, and we’ll take this into consideration as we continue working to improve the overall customer experience.
Warm regards,
Phase Eight Team
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