“The jump suit arrived in a very small envelope. It was ridiculously creased and crumpled. It looked dreadful. I didn’t even try it on as it was that creased. I would have needed to iron it before I tried it on. That’s not my risk.”
We’re sorry to hear the jumpsuit arrived badly creased in a small envelope. That isn’t acceptable. Please contact our Customer Care team so we can look into this and assist further.
“Never received the item. I contacted customer service twice and had no resolution. We lost over hundred pounds on this purchase. I would not recommend Phase Eight!”
We’re sorry to hear you never received the item and that contacting us twice didn’t resolve it. This isn’t the experience we want. Please contact our Customer Care team so we can look into this and assist further.
“So easy to order with quick delivery. The dress is very well madeand matches with the description on line.i was surprised the for the quality of the dress it was only packed in polythene bag and put inside plastic postal bag, I think it should have been in a box”
“I returned this bikini on Wednesday 13th may and tracked it to see it was received by yourselves on the Friday and although ive emailed several times no reply or refund. Not a good service at all”
We’re sorry to hear you’ve not had a reply or refund after returning the bikini. Please contact our Customer Care team so we can look into this and assist further.
We’re sorry to hear about the delivery experience being painful and the multiple calls to customer services and store. Please contact our Customer Care team so we can look into this and assist further.