Phase Eight Reviews

Name: Phase Eight
Rating: 4.30

4.3 Rating 7,256 Reviews

83 %

of reviewers recommend Phase Eight

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Product Reviews

47,485

Anonymous

Anonymous // 01/01/2019

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“Earrings are not ombré. They are all silver stones , not as advertised. I had to keep as needed them for an event but was not happy as I was sold an incorrect item. Also paid for next day delivery and they didn’t fulfil. I have had to chase twice to ask for a P&P for a service they did fulfil on. Also ordered these same earrings on another order and had to return as they were faulty (missing stone) they did not refund my original P&P as the item was faulty and clearly marked as faulty with full explanation they chose to only refund the item. I am also still having to chase for the P&P refund on this order and have had to contact them twice. I hold my breath to see if they will actually fulfil on the refunds.”

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Posted 3 weeks ago

“Very good delivery service, A pity you don't have a store in the Trafford Centre anymore,”

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Posted 3 weeks ago

“Trying to return it but customer service number on website wrong and on the suggested number no one picks up the phone. Are they baking returns difficult on purpose. I buy lots of P8 and only returned once before”

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Posted 3 weeks ago

“This was not a long line jumper. I have one already in another colour. Very disappointed. Only kept because of paying delivery and then return costs.”

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Posted 3 weeks ago

“The shawl is perfect for my needs the sparkle just makes it. The only annoying thing for me I had problems buying the shawl as phase eight have had issues online, I contacted customer service who promised to respond within 48 hours. This didn't happen. I then remembered what I had to do previously to get the order through,it worked. The very next day you had a 20% off everything. So I lost out”

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Posted 4 weeks ago

“Photo looks very nice. Quality poor”

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Posted 4 weeks ago

“Item ordered on line delivered to store of my choosing, went to collect and found the sales assistants offhand not very professional, will not be using that store again”

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Posted 1 month ago

“Firstly, if this review were just for the ladies in the Phase Eight shop in Worceater, it would be 5 stars all the way. They were amazing and helped me choose my wedding dress. They were so patient and honest, and helped me step out of my comfort zone. Thank you ladies. I ordered two outfits online which were delivered direct to the shop. They weren't suitable, so I returned them over the counter there and then. The Visa refund was processed and I got a transaction receipt. I have waited patiently for the refund, but when I enquired where it was, I didn't get a satisfactory answer. 17 days later and there's still no sign of it, so I've had to ask the bank to step in. This isn't a small amount either, it's over £200. It's not like I ever took possession of the clothes, they never left the store. This problem with the refund has soured the whole experience. Luckily we didn't let it ruin our day!”

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Posted 1 month ago

“Not a good fit. I returned it”

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Posted 1 month ago

“For me, the quality if the dye was poor and the pleat at the back made it quite baggy. Not the best quality or design”

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Posted 1 month ago

“They were not good value for money. They were no better than thick leggings.”

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Posted 1 month ago

“I loved the dress but the belt that came with it was awful - it was very long and thin and I didn’t like it at all as an outfit - such a shame as the dress is really cute”

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Posted 1 month ago

“Excellent but lengh of time for returns is ridiculous”

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Posted 1 month ago

“Easy to order website and quick delivery, let down by the size and quality of item”

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Posted 1 month ago

“Quality products”

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Posted 1 month ago

“It never arrived”

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Posted 1 month ago

“My go to shop for wedding occasion dresses.”

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Posted 1 month ago

“Delivery just takes so long. If you pay for next day delivery (like I did for this item because I needed it in a hurry) it doesn’t arrive in time. And regular delivery takes over a week, when they promise 3-5 days. Can’t comment on the quality of the items I ordered because they never got delivered.”

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Posted 2 months ago

“I ordered 2 dresses to try to find one zip that worked properly. Invisible zips refusing to pass a waist seam is what happens, when excess fabric is not cut away before sewing up. I noted from the reviews that others experienced exactly the same thing. What a waste of everyone's time and money. All for a short cut in the manufacturing process. The shop staff were great, as always, but restitution of my out of pocket expenses was out of their hands. My on-line complaint resulted in a prompt refund of my delivery and parking charges, but sadly no goodwill gesture for my inconvenience.”

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Posted 2 months ago

“I am trying to on petites length maxi too long I am 5ft height the dress is lovely dress but too long 6 inches too long frill no way hem up and sorry return to refunded money back , it was shame the dress beautiful but length too long far too long for me thanks”

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Posted 2 months ago

Phase Eight is rated 4.3 based on 7,256 reviews