Name: Phase Eight
Rating: 4.32

“The phase eight at meadowhall service staff are very good, put the purchase delivered to the shop was faulty, therefore I was very disappointed.”

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Posted 8 hours ago

“Why doesn't Phase Eight extend it's petite range - it's primarily just dresses?”

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Posted 1 day ago

“Usually love phase eight clothes, some of my favourite outfits are from phase eight, they are made for normal size people not just tall skinny people! The quality is usually excellent.”

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Posted 3 days ago

Hi Lorraine, We’re glad to hear you love Phase Eight and that many outfits suit you. If there’s a specific item you’d like to discuss or need help with, please contact our Customer Care team so we can look into this and assist further. Kind regards, Team Phase Eight

Posted 2 days ago

“Lots of loose threads and top button hole was broken,can't send photo already returned”

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Posted 3 days ago

Hi Petrina, We’re sorry to hear about the loose threads and the broken top button hole. Please contact our Customer Care team so we can look into this and assist further. Kind regards, Team Phase Eight

Posted 2 days ago

“Only buy if you’re really tall. Legs are far too long”

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Posted 3 days ago

Hi Karen, We’re sorry to hear the legs feel too long. Please contact our Customer Care team so we can look into this and assist further. Kind regards, Team Phase Eight

Posted 2 days ago

“The lack of exchange service and/or possibility to return at a store is a hassle. I had to repurchase another dress while simultaneously returning the previous for faulty sizing. The process is not practical and defeats the purpose of online shopping, especially when tight on time, finance and no access to the physical store. At least they inform you when the refund has been processed.. that's all.”

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Posted 4 days ago

We’re sorry to hear about the hassle with exchanges and returning online. Please contact our Customer Care team so we can look into this and assist further.

Posted 3 days ago

“Faulty zip on the jumpsuit. Phase eight eight are usually very reliable for providing excellent quality clothing , true to size. Last 2 lots of returns have not gone smoothly. Items returned individually and incomplete. Not a great service for usually such a reputable company.”

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Posted 5 days ago

We’re sorry to hear about the faulty zip and the issues with your returns. That’s not the experience we aim for. Please contact our Customer Care team so we can look into this and assist further.

Posted 3 days ago

“Delivery took far too long with no option to cancel order.”

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Posted 1 week ago

We’re sorry to hear delivery took far too long and there was no option to cancel. Please contact our Customer Care team so we can look into this and assist further.

Posted 1 week ago

“Whilst the dress itself is wonderful and a great fit, it's absolutely mind-blowing that Phase Eight send it via courier in a brown paper parcel folder down to A4 ... The creases are embedded like pleats but I can only use a light setting on the iron to get them out ... Please send dresses like this as other stores do... Via a hanger !!”

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Posted 1 week ago

We’re sorry to hear about the packaging and the creasing issue. Please contact our Customer Care team so we can look into this and assist further.

Posted 1 week ago

“Dress fab but delivery was extremely painful and took multiple calls to customer services and store”

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Posted 1 week ago

We’re sorry to hear about the delivery experience being painful and the multiple calls to customer services and store. Please contact our Customer Care team so we can look into this and assist further.

Posted 1 week ago

“Lovely suit, nice colour, but the fabric creases really badly and particularly as it is a pale colour it looks very messy after half a day’s wear.”

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Posted 2 weeks ago

Hi Gaynor, Thank you for your feedback. We’re pleased to hear you loved the colour and style of the suit, but we’re sorry to learn the fabric did not perform as expected during wear. We understand how disappointing it is when creasing affects the overall look, especially with lighter colours. Your comments are appreciated and will be shared with our product team for review. Kind regards, Phase Eight Customer Care

Posted 1 week ago

“Didn’t like the feel of the fabric. Also the size 10 was too small. It looked a bit old fashioned”

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Posted 2 weeks ago

Hi Sue, We’re sorry to hear the item wasn’t right for you. We understand that fabric feel, fit and style are all important, and it’s disappointing when a product doesn’t meet expectations. We appreciate your feedback regarding the sizing and design, and we’ll be sure to share your comments with our team for review. Thank you for taking the time to leave a review. Kind regards, Phase Eight Customer Care

Posted 1 week ago

“Jumpsuit arrived, paid for next day as I needed it urgently. Jumpsuit was perfect however the item was damaged, pull all down the trouser leg. Disappointed it wasn’t checked before dispatch!! Had to resort to another outfit but would have preferred to wear the jumpsuit 🫤”

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Posted 2 weeks ago

Hi there, We’re really sorry to hear the jumpsuit arrived damaged. That isn’t the experience we want for you. Please contact our Customer Care team with your order number and, if possible, photos of the fault so we can investigate and resolve quickly. Kind regards, Team Phase Eight

Posted 2 weeks ago

“It was far too long for petite Very disappointed”

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Posted 2 weeks ago

Hi there, We’re really sorry to hear the dress was too long for petite. That isn’t the experience we want for you. Please contact our Customer Care team with your order number and any details about the fit. Kind regards, Team Phase Eight

Posted 2 weeks ago

“Dear Customer Services, I purchased a dress from Phase Eight yesterday and unfortunately noticed once I got home that the dress has visible white lines/marks running across the back from the waist down to the hips. This appears to be a fault with the fabric or finish and is not acceptable for a new dress . Kind regards Jayshree”

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Posted 2 weeks ago

Hi there, We’re really sorry to hear about the visible lines on the dress. That isn’t the experience we want for you. Please contact our Customer Care team with your order number and, if possible, photos of the fault so we can investigate and resolve quickly. Kind regards, Team Phase Eight

Posted 2 weeks ago

“Flimsy material”

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Posted 2 weeks ago

Hi Maire, We’re really sorry to hear the material feels flimsy. That isn’t the experience we want for you. Please contact our Customer Care team with your order number and details about the material issue so we can look into this and resolve quickly. Kind regards, Team Phase Eight

Posted 2 weeks ago

“Phase Eight is somewhere I go often to buy my quality outfits, but the arrival of this dress in a small brown tightly sealed envelope is not what I expected!!”

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Posted 2 weeks ago

Hi Carole, We’re really sorry to hear your dress arrived in a small brown tightly sealed envelope and didn’t meet your expectations. That isn’t the experience we want for you. Please contact our Customer Care team with your order number and details about the issue so we can look into this and resolve quickly. Kind regards, Team Phase Eight

Posted 2 weeks ago

“Very disappointing to deal with - next day deliveries just did nkt happen. Quality of clothing not as good as it could be.”

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Posted 2 weeks ago

We’re really sorry to hear you’re disappointed, Veronica. That isn’t the experience we want for you. Please contact our Customer Care team with your order details and any specifics about the delivery issue and quality concerns so we can look into this and resolve quickly. Kind regards, Team Phase Eight

Posted 2 weeks ago

“Paid extra for next day delivery but jumpsuit arrived after two days , packaging not suitable for an item of this value.”

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Posted 3 weeks ago

We’re really sorry to hear your delivery didn’t arrive next day and that the packaging wasn’t suitable for the item your purchased. This isn’t the experience we want for you. Please contact our Customer Care team with your order details and any specifics about the delivery issue and the packaging so we can look into this and resolve quickly. Kind regards, Team Phase Eight

Posted 2 weeks ago

“I returned the jacket because it didn't fit and style was not as I expected.”

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Posted 3 weeks ago

We’re really sorry to hear the jacket didn’t fit or meet your expectations, Virginia. That isn’t the experience we want for you. If you’re open to it, please contact our Customer Care team with your order details and any specifics about the fit or style concerns so we can look into this and see how we can help. Kind regards, Team Phase Eight

Posted 2 weeks ago

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