Phase Eight Reviews

Name: Phase Eight
Rating: 4.30

4.3 Rating 7,256 Reviews

83 %

of reviewers recommend Phase Eight

Company Reviews

Product Reviews

47,485

Anonymous

Anonymous // 01/01/2019

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“Gorgeous dress, ordered a plus size and it arrived mid length where as smaller sizes are full length!! NOT what is shown on images and NOT what I paid a firultune for...”

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Posted 4 months ago

“Dress had too much material for a petite size”

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Posted 4 months ago

“Usually Phase Eight is a good, reliable, quality lead supplier. Unfortunately this time I was not so pleased. Probably more my style than Phase Eight's offerings.”

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Posted 4 months ago

We’re sorry this time didn’t meet your expectations and that Phase Eight wasn’t to your style. If you’d like to discuss this further, please contact our Customer Care team with any details you’d be comfortable sharing so we can look into it and assist further.

Posted 4 months ago

“I've tried it on twice and some of the metalic studs have fallen off. I wouldn't have paid full price ...the quality of Phase Eight dresses has deteriorated . The last evening dress I purchased also sheds as I wear it!”

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Posted 4 months ago

We’re sorry to hear about the issues you’ve had with the metallic studs and shedding. If you’d like us to look into this further, please contact our Customer Care team with any details you’re comfortable sharing so we can assist.

Posted 4 months ago

“The dress was a horrible colour not like in the photo”

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Posted 4 months ago

“Creased...very. I'm hoping i can steam them out. Very poor packaging for such a pricey dress.”

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Posted 4 months ago

“Cotton lining - no give or movement”

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Posted 4 months ago

“It took ages to arrive. When it was dispatched it arrived late. You couldn’t use the tracking information . Customer services don’t reply to emails to the time scale they say they will.”

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Posted 4 months ago

“Use caution if ordering from Ireland as there's a €20 return charge!!I tried to check what the return fee might be before I ordered the jumpsuit, but the info online didn't give a specific price. Regardless I went ahead and ordered, as I loved the look of it. The jumpsuit sadly didn't suit me so I had to return it. I'm still waiting for the refund despite sending it back weeks ago.”

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Posted 4 months ago

“The dress arrived untidy and dirty, the inside of the fabric has what looks like make up stains on it, also no coat hanger in sight for such a delicate dress, the plastic wrap was ripped. Clearly it was a returned item and the team at Phase Eight simply did not care to do a proper check up on the dress before selling/shipping it back to me. I have to keep the dress and hope that when I wash it the stains will come off. I tried contacting customer support to explain and even offered to send photographs of the item, the response was just an automated message. No real interest in helping your customers Phase Eight?.The dress itself is beautiful and fits well, I am a petite and it's not easy to find brands who do petite sizes, that's one of the reasons why I decided to keep the dress as I don't want to risk it being out of stock, specially during the sales period. I am extremely dissapointed at how this order was handled and the lack of interest in helping and providing some form of apology.”

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Posted 4 months ago

“Lovely dress which arrived a week late. Customer communication poor”

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Posted 4 months ago

“Beautiful dress, but too small so had to return. Disappointed as having paid £3.95 for delivery, I was charged £1.95 when I returned the dress. I understood it was free return.”

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Posted 4 months ago

“The zipper was not fitter nicely so I returned this item. Not what you would expect for this price. Shame because it looked beautiful online.”

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Posted 4 months ago

“Lovely dress.. but I ordered a 16 petite and was sent 16 regular.. I had to phone around your shops to find who had a 16 petite in stock. Then make a journey to buy it and return the online one. Your packing team need to pay more attention to what is ordered and whst is dispatched.. very disappointing!”

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Posted 4 months ago

“Quick delivery but the item arrived in what looked like an old cardboard box that was torn and bashed. Very poor packaging the item was not covered in anything and it was out of shape maybe due to the state of this old box. Very disappointed.”

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Posted 4 months ago

“Heavy and unflattering”

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Posted 4 months ago

We’re sorry you found it heavy and unflattering. If you’d like to discuss this further, please contact our Customer Care team so we can look into it and assist further.

Posted 4 months ago

“The phase eight at meadowhall service staff are very good, put the purchase delivered to the shop was faulty, therefore I was very disappointed.”

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Posted 4 months ago

We’re sorry to hear that the item delivered to the shop was faulty and that this caused disappointment, despite the good service you received from our staff. If you’d like to discuss this further, please contact our Customer Care team so we can look into it and assist further.

Posted 4 months ago

“Why doesn't Phase Eight extend it's petite range - it's primarily just dresses?”

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Posted 4 months ago

We’re sorry to hear you’re disappointed with our petite range. We’ve noted your comment and will pass it to the relevant team for consideration. If you’d like to discuss this further, please contact our Customer Care team with any details you’d like us to review.

Posted 4 months ago

“Usually love phase eight clothes, some of my favourite outfits are from phase eight, they are made for normal size people not just tall skinny people! The quality is usually excellent.”

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Posted 4 months ago

Hi Lorraine, We’re glad to hear you love Phase Eight and that many outfits suit you. If there’s a specific item you’d like to discuss or need help with, please contact our Customer Care team so we can look into this and assist further. Kind regards, Team Phase Eight

Posted 4 months ago

“Only buy if you’re really tall. Legs are far too long”

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Posted 4 months ago

Hi Karen, We’re sorry to hear the legs feel too long. Please contact our Customer Care team so we can look into this and assist further. Kind regards, Team Phase Eight

Posted 4 months ago

Phase Eight is rated 4.3 based on 7,256 reviews