“This dress is considerably smaller that the same dress in black, burgundy, sparkle etc. I have at least six of these dresses in different colours but the red and actually the navy are noticeably small and much shorter. Bizarre. Hence the return.”
Hi Nancy,
I’m really sorry to hear about the sizing issues you’ve noticed with this dress compared to other colours. That sounds frustrating.
If you’d like us to look into this quickly, please could you reach out to our customer care team with your order details and the colours/sizes affected? We’ll investigate and get this sorted for you.
Kind regards,
Team Phase Eight
“To spend £140 on a dress and it to arrive in the smallest bag ever and therefore creased beyond belief is not acceptable.
First time shopping online with with Phase 8 - I was so disappointed and also quite angry as looking for mother of the groom outfit. will try and visit a store in person next time”
Hi Linda,
I’m really sorry to hear about the creased dress and the disappointment with your online experience. That isn’t what we want for our customers.
If you’d like us to resolve this quickly, please contact our customer care team with your order number and any photos of the creasing. We’ll review and arrange a suitable remedy.
Kind regards,
Team Phase Eight
Hi Beverley,
I’m really sorry to hear the item didn’t fit and you’re checking on your refund. Please could you contact our customer care with your order number so we can look into the refund status and resolve quickly?
Kind regards,
Team Phase Eight
Hi Helen,
I’m really sorry to hear the Phase Eight dress felt drab and that you’re dealing with excessive creasing. That isn’t what we want for you.
If you’d like us to resolve this quickly, please contact our customer care team with your order number and any photos of the dress. We’ll review and arrange a suitable remedy.
Kind regards,
Team Phase Eight
“This coat is smaller than a 22. Sleeves are tight and it was missing a button. I am not able to return it as I did not realise sale items only had 14 days for returns and not the normal 28. I usually love my Phase Eight purchases but this is disappointing.”
Hi Alyson,
I’m really sorry to hear the coat didn’t fit and was missing a button, and that the return window caused frustration. If you’d like us to look into this quickly, please could you contact our customer care team with your order number and the item details? We’ll review and arrange a suitable remedy for you.
Kind regards,
Team Phase Eight
Hi Sheelagh,
I’m really sorry to hear the very lightweight fabric let the jumpsuit down. That isn’t what we want for our customers.
Kind regards,
Team Phase Eight
Hi Kay,
I’m really sorry to hear the item doesn’t fit true to size and feels very small. That isn’t what we want for our customers.
If you’d like us to look into this quickly, please could you reach out to our customer care team with your order number and the size/colour you purchased? We’ll investigate and get this sorted for you.
Kind regards,
Team Phase Eight
“Always love Phase Eight clothing, apart from this time. I thought the pyjamas in question were of poor quality and badly sized too, I felt I couldn't gift them to anyone because of this. I will still buy from Phase Eight though as I still lvery much ike their clothing.”
Hi there,
I’m really sorry to hear the pyjamas didn’t meet expectations in quality or sizing, and that you wouldn’t feel comfortable gifting them. That isn’t the experience we want.
If you’d like us to help, please could you contact our customer care team with your order number and the details of the sizing issue or return options? We’ll review and arrange a suitable resolution promptly.
Kind regards,
Team Phase Eight
Hi Heather,
Thanks for letting us know. I’m glad you were able to find a smaller size and that you’re happy with it now. If you need any help with a return for the original item or have any questions, please don’t hesitate to reach out.
Posted 3 months ago
Hi Heather,
I’m glad you found a smaller size that fits better.
Kind regards,
Team Phase Eight
Hi Liz,
I’m really sorry to hear the fabric and fit weren’t up to your expectations. That’s not what we want for you. Your feedback is valuable and we hope to make your next order just perfect for you.
Hi there,
I’m sorry to hear the item didn’t meet your expectations due to its fit and value. I understand how frustrating that can be. Your feedback is incredibly important to us, we hope to make your next purchase the best one yet!
Hi Monique,
I’m so to hear you haven’t received your refund yet. Our great customer care team have now put this through for you. We hope your next experience is a smoother one.
“Have Just returned Skirt.When my wife opened package.Size 8 on one lable was size 16 on skirt,.
Very upset to find mutch bigger size had been sent in error.”
Hi Julian,
I’m so sorry to hear about the incorrect size label and the mix-up with your wife’s skirt. I can understand how frustrating that must be. We are determined to make your next order with us just perfect.
Hi Stephanie. Thanks for getting in touch. We’re glad to hear you had perfect and quick service. If there’s anything else we can assist with, please let us know.
Hi Amanda,
I’m really sorry your parcel never arrived and understand how disappointing this must be. It looks like your query has since been resolved, but we would love to make sure your next order is perfect for you. If you need any further assistance, please reach out.
Hi Samia. Thanks for sharing your feedback. We’re glad you’re happy with the quality of our clothes. If there’s anything else we can help with or if you have any questions, please let us know.
Hi Kathryn. Thank you so much for your feedback. We’re so sorry the item felt oversized. If you’d like, we can help find another item that is perfect for you. Please get in touch so we can help.
https://www.phase-eight.com/here-to-help/contact-us.html
Hi Lisa. We’re truly sorry to hear the dress arrived creased and the fabric quality wasn’t up to our standards. This must have been so disappointing. I hope we can help you find something else you love with us in the future.
Hi Carol. We’re pleased to hear that your experience was a positive one! If there is anything else we can assist with to make your review a 5* one, please reach out to us.
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