Name: Phase Eight
Rating: 4.31

“Lovely dress which arrived a week late. Customer communication poor”

Posted 2 months ago

“Beautiful dress, but too small so had to return. Disappointed as having paid £3.95 for delivery, I was charged £1.95 when I returned the dress. I understood it was free return.”

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Posted 2 months ago

“The zipper was not fitter nicely so I returned this item. Not what you would expect for this price. Shame because it looked beautiful online.”

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Posted 3 months ago

“Lovely dress.. but I ordered a 16 petite and was sent 16 regular.. I had to phone around your shops to find who had a 16 petite in stock. Then make a journey to buy it and return the online one. Your packing team need to pay more attention to what is ordered and whst is dispatched.. very disappointing!”

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Posted 3 months ago

“Quick delivery but the item arrived in what looked like an old cardboard box that was torn and bashed. Very poor packaging the item was not covered in anything and it was out of shape maybe due to the state of this old box. Very disappointed.”

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Posted 3 months ago

“Heavy and unflattering”

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Posted 3 months ago

We’re sorry you found it heavy and unflattering. If you’d like to discuss this further, please contact our Customer Care team so we can look into it and assist further.

Posted 3 months ago

“The phase eight at meadowhall service staff are very good, put the purchase delivered to the shop was faulty, therefore I was very disappointed.”

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Posted 3 months ago

We’re sorry to hear that the item delivered to the shop was faulty and that this caused disappointment, despite the good service you received from our staff. If you’d like to discuss this further, please contact our Customer Care team so we can look into it and assist further.

Posted 3 months ago

“Why doesn't Phase Eight extend it's petite range - it's primarily just dresses?”

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Posted 3 months ago

We’re sorry to hear you’re disappointed with our petite range. We’ve noted your comment and will pass it to the relevant team for consideration. If you’d like to discuss this further, please contact our Customer Care team with any details you’d like us to review.

Posted 3 months ago

“Usually love phase eight clothes, some of my favourite outfits are from phase eight, they are made for normal size people not just tall skinny people! The quality is usually excellent.”

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Posted 3 months ago

Hi Lorraine, We’re glad to hear you love Phase Eight and that many outfits suit you. If there’s a specific item you’d like to discuss or need help with, please contact our Customer Care team so we can look into this and assist further. Kind regards, Team Phase Eight

Posted 3 months ago

“Only buy if you’re really tall. Legs are far too long”

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Posted 3 months ago

Hi Karen, We’re sorry to hear the legs feel too long. Please contact our Customer Care team so we can look into this and assist further. Kind regards, Team Phase Eight

Posted 3 months ago

“The lack of exchange service and/or possibility to return at a store is a hassle. I had to repurchase another dress while simultaneously returning the previous for faulty sizing. The process is not practical and defeats the purpose of online shopping, especially when tight on time, finance and no access to the physical store. At least they inform you when the refund has been processed.. that's all.”

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Posted 3 months ago

We’re sorry to hear about the hassle with exchanges and returning online. Please contact our Customer Care team so we can look into this and assist further.

Posted 3 months ago

“Lovely colour but certainly too small around the bust and very big across the shoulders.I know my figure isn’t perfect but I was very disappointed- I’ m not usually far off a size 14”

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Posted 3 months ago

We’re sorry to hear the fit didn’t meet your expectations. It’s great that you liked the colour, but we understand the bust and shoulder fit can be tricky for some figures. If you’d like to discuss this further, please contact our Customer Care Team directly.

Posted 3 months ago

“Faulty zip on the jumpsuit. Phase eight eight are usually very reliable for providing excellent quality clothing , true to size. Last 2 lots of returns have not gone smoothly. Items returned individually and incomplete. Not a great service for usually such a reputable company.”

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Posted 3 months ago

We’re sorry to hear about the faulty zip and the issues with your returns. That’s not the experience we aim for. Please contact our Customer Care team so we can look into this and assist further.

Posted 3 months ago

“Delivery took far too long with no option to cancel order.”

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Posted 3 months ago

We’re sorry to hear delivery took far too long and there was no option to cancel. Please contact our Customer Care team so we can look into this and assist further.

Posted 3 months ago

“Whilst the dress itself is wonderful and a great fit, it's absolutely mind-blowing that Phase Eight send it via courier in a brown paper parcel folder down to A4 ... The creases are embedded like pleats but I can only use a light setting on the iron to get them out ... Please send dresses like this as other stores do... Via a hanger !!”

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Posted 3 months ago

We’re sorry to hear about the packaging and the creasing issue. Please contact our Customer Care team so we can look into this and assist further.

Posted 3 months ago

“Dress fab but delivery was extremely painful and took multiple calls to customer services and store”

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Posted 3 months ago

We’re sorry to hear about the delivery experience being painful and the multiple calls to customer services and store. Please contact our Customer Care team so we can look into this and assist further.

Posted 3 months ago

“Lovely suit, nice colour, but the fabric creases really badly and particularly as it is a pale colour it looks very messy after half a day’s wear.”

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Posted 3 months ago

Hi Gaynor, Thank you for your feedback. We’re pleased to hear you loved the colour and style of the suit, but we’re sorry to learn the fabric did not perform as expected during wear. We understand how disappointing it is when creasing affects the overall look, especially with lighter colours. Your comments are appreciated and will be shared with our product team for review. Kind regards, Phase Eight Customer Care

Posted 3 months ago

“Didn’t like the feel of the fabric. Also the size 10 was too small. It looked a bit old fashioned”

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Posted 3 months ago

Hi Sue, We’re sorry to hear the item wasn’t right for you. We understand that fabric feel, fit and style are all important, and it’s disappointing when a product doesn’t meet expectations. We appreciate your feedback regarding the sizing and design, and we’ll be sure to share your comments with our team for review. Thank you for taking the time to leave a review. Kind regards, Phase Eight Customer Care

Posted 3 months ago

“Jumpsuit arrived, paid for next day as I needed it urgently. Jumpsuit was perfect however the item was damaged, pull all down the trouser leg. Disappointed it wasn’t checked before dispatch!! Had to resort to another outfit but would have preferred to wear the jumpsuit 🫤”

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Posted 3 months ago

Hi there, We’re really sorry to hear the jumpsuit arrived damaged. That isn’t the experience we want for you. Please contact our Customer Care team with your order number and, if possible, photos of the fault so we can investigate and resolve quickly. Kind regards, Team Phase Eight

Posted 3 months ago

“It was far too long for petite Very disappointed”

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Posted 3 months ago

Hi there, We’re really sorry to hear the dress was too long for petite. That isn’t the experience we want for you. Please contact our Customer Care team with your order number and any details about the fit. Kind regards, Team Phase Eight

Posted 3 months ago

Phase Eight Reviews