“The dress was fine , but the packaging was just a bag which left the dress very creased , which put me off !!
I also paid for next day delivery and it arrived 5 days later , which is not good enough.
The dress was sent back . Very disappointed in Phase Eight service!!”
Hi Jacqui,
I’m really sorry to hear about the creased dress from the packaging and the delay with your next‑day delivery. I completely understand how disappointing this is for you.
I can see you have now returned the dress back to us, thank you for doing so, and a refund has been processed.
Thank you for bringing this to our attention, and again, we’re so sorry for the disappointment.
Kind regards,
Team Phase Eight
Hi Valerie,
I’m really sorry to hear the size was too big and you’re unhappy with the material and creasing. That isn’t the experience we want for you.
I can see you have now been refunded, thank you so much for making this return.
If there's anything else we can help with, please do reach out to our Customer Care Team.
Kind regards,
Team Phase Eight
“I ordered online because of here isn't a store near me. I had to pay for postage, and then again for return postage. Very disappointed with this additional charge. Ended up spending about £7 on nothing.
Speed of delivery and refund was good.”
Hi Anna,
I’m really sorry to hear about your concerns with our postage charges and the return postage.
If you would like to discuss this further, please get in touch with our Customer Service Team and we will gladly assist.
On a positive note, I’m glad the delivery and refund speed was good.
Kind regards,
Team Phase Eight
“Recently received my sale item, a jumpsuit black with metallic threads. Initially gorgeous and perfect for my friend’s 60th birthday party.
Sadly noticed a tear in the sleeve: not on the sleeve so not repairable at home.
Contacted CS but still waiting 🙈”
Hi Linda,
I’m really sorry to hear about the tear in your beautiful Jumpsuit. I can see you have since been able to get through to our Customer Care Team who have now processed a full refund for you.
Thank you so much for raising this with us, we really appreciate your custom.
Please feel free to get back in touch if we can help with anything else.
Kind regards,
Team Phase Eight
Hi Heather,
I’m really sorry to hear that the skirt doesn’t fit your expectations with excess material and length. We will review your feedback with our design team.
Thank you so much for returning this back to us. I can see a refund has been processed for you. If there's anything we can help with, please reach out to our Customer Care Team.
Kind regards,
Team Phase Eight
“I have bought most of my favourite sweaters from Phase 8 - apart from my last purchase the quality is good and reasonable. Easy to pick up my order from the Phase 8 Shop who are always helpful - thoroughly recommend this company”
Hi Diane,
Thank you so much for your feedback. We are delighted to hear our Shop Assistants are also very helpful.
If you would like to discuss any of your recent purchases, please do get in touch with our Customer Care Team and we would be more than happy to assist.
Kind regards,
Team Phase Eight
“The fabric is very low quality. One of the items arrived late as well. Therefore couldn't use the dress as it was a matching set.
I have had return both items.”
Hi Prisca,
I’m really sorry to hear about the low-quality fabric and the late arrival, which affected your matching set. That isn’t the experience we want for you.
I can confirm the refunds have been processed. We truly appreciate you taking the time to return the items back to us and raising the issues.
Kind regards,
Team Phase Eight
I’m really sorry to hear that the trouser suit doesn’t work with your bust, despite trying a size up. That’s not the experience we want for you.
We’ll take a look at our sizing and fit to help prevent this in the future. If you’d like, please contact us so we can guide you on the next steps for a return, exchange, or refund and get this resolved promptly.
Kind regards,
Team Phase Eight
I’m really sorry to hear the item didn’t fit as expected. I understand how disappointing this can be.
We’ll review what happened with the sizing to help prevent it in the future. If you’d like, please contact us so we can guide you on the next steps for a return, exchange, or refund and help resolve this promptly.
Hi Thomas,
I’m really sorry to hear both sizes were too wide under the arms and you have now returned this item back to you.
I am pleased to let you know a refund has now been processed. Thank you so much for getting in touch and please feel free to contact our Customer Care Team if we can help with anything else.
Kind regards,
Team Phase Eight
“Love the dress. Sold as lined dress. I send the first one back as requested by a member of staff. She also said it should be lined. Ordered a second one but this was the very same. I kept it because I need it I have given it to a tailor to sort it out. Please please send sale dresses in boxes not rolled up in a bag. Very poor”
I’m really sorry to hear about the mismatch with the lining and the ongoing issues you’ve faced with the dresses. That’s not the experience we want for you.
We’ll look into why the items weren’t correctly lined and how your delivery was handled, and we’ll pass your feedback about packaging to our team. If you’d like, please kindly contact us so we can review refunds or reprocess as needed and help resolve this promptly.
I’m really sorry to hear the dress arrived creased due to the packaging. I understand how disappointing this can be.
We’ll review our packaging and ensure items are sent in better condition to prevent this in the future. If you’d like, please contact us so we can check the status of any replacements or returns and help resolve this promptly.
“The dress was massively long and oversized( I ordered a size 10); a number of the sequins were missing on the garment on arrival, so I had to return it. It was purchased for a particular event so I was very disappointed.Phase 8 is generally high quality and reliable in terms of online purchases so this was not their normal service level.”
I’m really sorry to hear the dress arrived oversized and with missing sequins, and that it affected your event. That isn’t the experience we want for you.
We’ll review what happened with the sizing and the missing embellishments and arrange a resolution. Please contact us with your order number so we can start the process for a refund or replacement as needed.
“It isn't Phase Eight per se that gets 2 out of 5 stars. It is the fault of Evri - despite 2 'chats' with Phase Eight, I haven't got any of my order - which was for my daughter's wedding - why on earth use Evri!! I've just this morning asked for my money back. Liz N”
I’m really sorry to hear your order hasn’t arrived and that you’ve had multiple chats with Phase Eight without a resolution. That’s understandably frustrating, especially with a delivery for your daughter’s wedding.
We’ll review what happened with the Evri delivery and your refund request to help prevent this from happening again. If you’d like, please contact us so we can check the status of refunds or reprocess your order as needed and assist you promptly.
I’m really sorry to hear you’re unhappy with the quality of items. That’s not the experience we want for you.
We’ll review our product quality controls and sourcing to ensure this doesn’t happen again. If you’d like, please contact us so we can look into this order and discuss options for a replacement, return, or refund.
“Very disappointed with the dress inf9ormation said it was lined received two. Neither were lined . As for delivery what a joke. Would it arrive in a ball in a plastic bag if IT WAS NOT IN THE SALE . WHAT A JOKE”
I'm really sorry to hear the dress information stated it was lined but it wasn't, and that the delivery experience was disappointing. That’s not the experience we want for you.
We’ll look into why the lining wasn’t accurate and review the delivery handling. If you’d like, please contact us so we can check the status of any refunds or reprocess your request and help resolve this promptly.
I’m really sorry to hear you received the incorrect dress and that obtaining a full refund has been difficult. That’s not the experience we want for you.
We’ll look into what happened with your order and the refund process to prevent this from happening again. If you’d like, please contact us so we can review the status of your refund and assist with reprocessing if needed.
Hi there,
Thanks for your feedback. We’re glad the buying process was easy. If you would like to discuss anything further, please feel free to reach out to our Customer Care Team.
Kind regards,
Team Phase Eight
“Ordered this lovely jumper using a first time discount code, but when it arrived it was damaged. As you cannot return and reorder I had to order again but this time without any discount. When the second jumper arrived it too was very badly damaged (the neck band was ripped from the jumper). How can these items (not cheap) be sent out in sealed bags,without any quality control? As I really wanted the jumper I had to reorder and pay out again (before any refunds received) for a third time. Luckily this time I spoke on a Chat line and the person offered me a dicsount and free postage. But all in all a most unsafisfacotryand frustrating experience.”
I’m really sorry to hear you’ve received damaged jumpers, especially after using a discount and trying again. That isn’t the experience we want for you.
We’ll review what happened with the packaging, quality checks, and the returns/reorder process to prevent this in the future.
“Very poor quality. I have bought lots of dresses from phase eight but was very disappointed with the quality of this material. That was a great shame as the style and fit were perfect.”
Hi Lynda,
Thank you for sharing your feedback. We’re glad to hear that you liked the style and fit of the dress, but we’re very sorry that the quality of the material was disappointing.
We take quality seriously, and your comments have been passed on to our product team to review with our suppliers. We appreciate your loyalty as a customer and hope that future purchases will fully meet your expectations.
Kind regards, Phase Eight Customer Care
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