“This suit, although lovely arrived looking like it had just been bought from a jumble sale. The trousers were completely screwed up and will need to be taken to be pressed before they can be worn.
I expected so much more from Phase Eight”
Hi Angela,
I’m really sorry the suit arrived looking creased and unpresentable. That isn’t the experience we want you to receive at all.
Please contact our customer care team with your order number and any photos, if you need further assistance.
Kind regards,
Team Phase Eight
Hi Julia,
I’m really sorry the item didn’t meet expectations and arrived creased with the collar detail missing. That isn’t the experience we want.
If you’d like us to look at alternatives, please could you contact our customer care team .
Kind regards,
Team Phase Eight
“This dress is considerably smaller that the same dress in black, burgundy, sparkle etc. I have at least six of these dresses in different colours but the red and actually the navy are noticeably small and much shorter. Bizarre. Hence the return.”
Hi Nancy,
I’m really sorry to hear about the sizing issues you’ve noticed with this dress compared to other colours. That sounds frustrating.
If you’d like us to look into this quickly, please could you reach out to our customer care team with your order details and the colours/sizes affected? We’ll investigate and get this sorted for you.
Kind regards,
Team Phase Eight
“To spend £140 on a dress and it to arrive in the smallest bag ever and therefore creased beyond belief is not acceptable.
First time shopping online with with Phase 8 - I was so disappointed and also quite angry as looking for mother of the groom outfit. will try and visit a store in person next time”
Hi Linda,
I’m really sorry to hear about the creased dress and the disappointment with your online experience. That isn’t what we want for our customers.
If you’d like us to resolve this quickly, please contact our customer care team with your order number and any photos of the creasing. We’ll review and arrange a suitable remedy.
Kind regards,
Team Phase Eight
Hi Beverley,
I’m really sorry to hear the item didn’t fit and you’re checking on your refund. Please could you contact our customer care with your order number so we can look into the refund status and resolve quickly?
Kind regards,
Team Phase Eight
Hi Helen,
I’m really sorry to hear the Phase Eight dress felt drab and that you’re dealing with excessive creasing. That isn’t what we want for you.
If you’d like us to resolve this quickly, please contact our customer care team with your order number and any photos of the dress. We’ll review and arrange a suitable remedy.
Kind regards,
Team Phase Eight
“This coat is smaller than a 22. Sleeves are tight and it was missing a button. I am not able to return it as I did not realise sale items only had 14 days for returns and not the normal 28. I usually love my Phase Eight purchases but this is disappointing.”
Hi Alyson,
I’m really sorry to hear the coat didn’t fit and was missing a button, and that the return window caused frustration. If you’d like us to look into this quickly, please could you contact our customer care team with your order number and the item details? We’ll review and arrange a suitable remedy for you.
Kind regards,
Team Phase Eight
Hi Sheelagh,
I’m really sorry to hear the very lightweight fabric let the jumpsuit down. That isn’t what we want for our customers.
Kind regards,
Team Phase Eight
Hi Kay,
I’m really sorry to hear the item doesn’t fit true to size and feels very small. That isn’t what we want for our customers.
If you’d like us to look into this quickly, please could you reach out to our customer care team with your order number and the size/colour you purchased? We’ll investigate and get this sorted for you.
Kind regards,
Team Phase Eight
Hi there,
I’m really sorry you found the item see-through. That isn’t the experience we want.
If you’d like us to look into alternatives or a fix, please could you contact our customer care team with your order number and any details? We’ll investigate and aim to resolve promptly.
Kind regards,
Team Phase Eight
“Always love Phase Eight clothing, apart from this time. I thought the pyjamas in question were of poor quality and badly sized too, I felt I couldn't gift them to anyone because of this. I will still buy from Phase Eight though as I still lvery much ike their clothing.”
Hi there,
I’m really sorry to hear the pyjamas didn’t meet expectations in quality or sizing, and that you wouldn’t feel comfortable gifting them. That isn’t the experience we want.
If you’d like us to help, please could you contact our customer care team with your order number and the details of the sizing issue or return options? We’ll review and arrange a suitable resolution promptly.
Kind regards,
Team Phase Eight
Hi Michelle,
I’m really sorry to hear you had a disappointing experience with multiple dresses. Thank you for your feedback, it is incredibly valuable. We would love to make sure your next purchase is perfect for you!
Hi Heather,
Thanks for letting us know. I’m glad you were able to find a smaller size and that you’re happy with it now. If you need any help with a return for the original item or have any questions, please don’t hesitate to reach out.
Posted 1 month ago
Hi Heather,
I’m glad you found a smaller size that fits better.
Kind regards,
Team Phase Eight
Hi Liz,
I’m really sorry to hear the fabric and fit weren’t up to your expectations. That’s not what we want for you. Your feedback is valuable and we hope to make your next order just perfect for you.
Hi there,
I’m really sorry to hear your dress arrived faulty and that you didn’t receive a reply to your email. This isn’t the experience we want for you. It looks like your query has since been resolved, we look forward to making sure your next purchase is much smoother.
Hi there,
I’m sorry to hear the item didn’t meet your expectations due to its fit and value. I understand how frustrating that can be. Your feedback is incredibly important to us, we hope to make your next purchase the best one yet!
Hi Monique,
I’m so to hear you haven’t received your refund yet. Our great customer care team have now put this through for you. We hope your next experience is a smoother one.
“Have Just returned Skirt.When my wife opened package.Size 8 on one lable was size 16 on skirt,.
Very upset to find mutch bigger size had been sent in error.”
Hi Julian,
I’m so sorry to hear about the incorrect size label and the mix-up with your wife’s skirt. I can understand how frustrating that must be. We are determined to make your next order with us just perfect.
Hi Stephanie. Thanks for getting in touch. We’re glad to hear you had perfect and quick service. If there’s anything else we can assist with, please let us know.
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