Phase Eight Reviews

Name: Phase Eight
Rating: 4.30

4.3 Rating 7,256 Reviews

83 %

of reviewers recommend Phase Eight

Company Reviews

Product Reviews

47,485

Anonymous

Anonymous // 01/01/2019

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“Very creased and poorly packaged - appeared to have been a return but shouldn’t have been resold in that condition”

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Posted 2 months ago

“Tops was too big and it was very long ,proportions didn't seem right for size 12. Had to return the dress”

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Posted 2 months ago

“Dress was too tight across the back even in a size larger than my usual one”

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Posted 2 months ago

“Ordered three dress all been returned .”

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Posted 2 months ago

“Looks cheap”

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Posted 2 months ago

“The dress colour was nothing like the picture on the website. The material resembled curtain material - very stiff and not draping at all. Not only that, but I have returned it and am still waiting for the refund.”

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Posted 2 months ago

“On rating outfit 10/10 but rating customer service could b better.”

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Posted 2 months ago

“I ordered a few items online and returned 2 of the 3. My refunds were not what they should have been and I won't be shopping online with Phase Eight again.”

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Posted 2 months ago

“Sorry really didn't like this dress on me so returned it.”

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Posted 2 months ago

“I was very pleased when my cardigan arrived, but imagine my shock when i opened the package to discover, what can only be described as iron marks on the front and back of the garment This was a sale item and looked to me as though it was a return that had been sent out again without been fully checked for any faults, making me think that quality control was below standard,at least with this particular item. Thais was very disappointing as I always understood that Phase 8 were a very prestigious company.”

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Posted 2 months ago

“Terrible customer service, 2 dresses damaged, on chat for 2 hours total!”

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Posted 2 months ago

“Terrible sizing . Far too big and the material was not as I expected”

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Posted 2 months ago

“I would give two stars for your customer service. I was sent the corsage jumpsuit without the corsage. I attempted to discuss this through the live chat to see how return without being charged for delivery, after waiting to be connected to someone for 42 minutes Chloe finally came on, I asked my question and had absolutely no response. I then sent an email and that has been ignored. I ended up posting the jumpsuit back with the fault identified. I have just received my refund today with the postage taken off. I think it is totally unacceptable to be expected to pay for postage when the item was faulty. I have just tried to discuss this on your live chat again for it to keep shutting down. Your call contact is also only open until 1pm. You clearly do not wish to speak to your customers at all. Finally got through to someone today after 25minutes and will receive my postage back.”

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Posted 3 months ago

“I found out after removing the tag that part of the dress was torn.”

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Posted 3 months ago

“Fijne kleding. Snel geleverd. Helaas duurt retour sturen erg lang (meer dan 2 weken na dat de kleding op het adres is aangekomen) en reageert de klantenservice erg traag.”

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Posted 3 months ago

“I was disappointed with this. The fabric looked very synthetic and didn’t drape well. I returned it.”

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Posted 3 months ago

“We’re good at refunding quickly but unfortunately none of the clothes ordered fitted me or were of quality or colour hoped for.”

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Posted 3 months ago

“The dress was pretty but bottom hem was hanging off so returned it as expected better quality for the money”

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Posted 3 months ago

“Disappointing dress”

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Posted 3 months ago

“Phase Eight is a favourite, the service good but the quality of garment is falling my last two purchases have been returned.”

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Posted 3 months ago

Phase Eight is rated 4.3 based on 7,256 reviews