Phase Eight Reviews

Name: Phase Eight
Rating: 4.31

4.3 Rating 7,008 Reviews

83 %

of reviewers recommend Phase Eight

Company Reviews

Product Reviews

47,169

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

Deutsch

Nederlands

Español

Français

Polski

Русский

Italiano

“Terrible customer service, 2 dresses damaged, on chat for 2 hours total!”

Helpful Report

Posted 1 month ago

“Terrible sizing . Far too big and the material was not as I expected”

Helpful Report

Posted 1 month ago

“I would give two stars for your customer service. I was sent the corsage jumpsuit without the corsage. I attempted to discuss this through the live chat to see how return without being charged for delivery, after waiting to be connected to someone for 42 minutes Chloe finally came on, I asked my question and had absolutely no response. I then sent an email and that has been ignored. I ended up posting the jumpsuit back with the fault identified. I have just received my refund today with the postage taken off. I think it is totally unacceptable to be expected to pay for postage when the item was faulty. I have just tried to discuss this on your live chat again for it to keep shutting down. Your call contact is also only open until 1pm. You clearly do not wish to speak to your customers at all. Finally got through to someone today after 25minutes and will receive my postage back.”

Helpful Report

Posted 1 month ago

“I found out after removing the tag that part of the dress was torn.”

Helpful Report

Posted 1 month ago

“Fijne kleding. Snel geleverd. Helaas duurt retour sturen erg lang (meer dan 2 weken na dat de kleding op het adres is aangekomen) en reageert de klantenservice erg traag.”

Helpful Report

Posted 1 month ago

“I was disappointed with this. The fabric looked very synthetic and didn’t drape well. I returned it.”

Helpful Report

Posted 1 month ago

“We’re good at refunding quickly but unfortunately none of the clothes ordered fitted me or were of quality or colour hoped for.”

Helpful Report

Posted 1 month ago

“The dress was pretty but bottom hem was hanging off so returned it as expected better quality for the money”

Helpful Report

Posted 1 month ago

“Disappointing dress”

Helpful Report

Posted 1 month ago

“Phase Eight is a favourite, the service good but the quality of garment is falling my last two purchases have been returned.”

Helpful Report

Posted 1 month ago

“Zipper wouldn't do up even when it was on the hanger”

Helpful Report

Posted 1 month ago

“Arrived in plenty of time lovely colours but fit was on large size now seen dress in outlet store so im guessing it wadnt a good seller”

Helpful Report

Posted 1 month ago

“I recieved an item that had stains on it and looked like it had been warn. It wasn't easy feeding this back to the company. I emailed,used your chat facilityand eventually rang. I was reimburded for the return postage but that was all. No real apology or compensation (apart from money off another item) ehich I turned down).”

Helpful Report

Posted 1 month ago

“Delayed delivery-paid next day. Box in poor condition. Label stitching obvious on top of hat.”

Helpful Report

Posted 1 month ago

“Unable to contact your customer service via the telephone. Also big issue with your refund system which left me in debit. Unfortunately not acceptable and very time consuming to chase to rectify.”

Helpful Report

Posted 1 month ago

“Beautiful but creased so badly I won’t wear a second time.”

Helpful Report

Posted 1 month ago

“Dress came up small But unfortunately I returned the smaller size and still waiting for the refund! It was in the same return parcel that I returned a necklace in which has been refunded. Have now live chat them and it takes 6 days fior them to reply.”

Helpful Report

Posted 1 month ago

“The quality was more primary than phase eight. Neck line was very low and quality of material not great. Sorry”

Helpful Report

Posted 1 month ago

“Still waiting for a refund for an item which I returned to store 12 days ago. Also, for a dress that I returned in 2025, customer service is not great!”

Helpful Report

Posted 2 months ago

“Delivery was ok but the dress was just in a tiny bag.”

Helpful Report

Posted 2 months ago

Phase Eight is rated 4.3 based on 7,008 reviews