Name: Phase Eight
Rating: 4.32

“Items sent quickly. Refund dealt with speedily.”

Posted 3 weeks ago

We’re really sorry to hear you’ve had a mixed experience, and we appreciate you letting us know. If you’re open to it, please contact our Customer Care team with your order details so we can look into this and resolve quickly. Kind regards, Team Phase Eight Kind regards, Team Phase Eight

Posted 2 weeks ago

“I ordered an item, it was delivered, nothing to comment on.”

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Posted 3 weeks ago

We’re glad to hear your item arrived smoothly. If there’s anything else we can assist with, please don’t hesitate to contact our Customer Care team with your order details so we can help. Kind regards, Team Phase Eight

Posted 2 weeks ago

“Lovely designs, but weird sizing.”

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Posted 3 weeks ago

Hi Sofia, We’re really sorry to hear you’re experiencing sizing issues, Sofia. That isn’t the experience we want for you. Please contact our Customer Care team with details of the items you’ve tried and what sizes you found odd, so we can look into this and help resolve it quickly. Kind regards, Team Phase Eight

Posted 2 weeks ago

“Impressed with the choice of occasion wear you have.”

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Posted 3 weeks ago

We’re really sorry to hear you’re disappointed, Rebecca. That isn’t the experience we want for you. Please contact our Customer Care team with your order number and any details about the issue so we can look into this and resolve quickly. Kind regards, Team Phase Eight

Posted 2 weeks ago

“I ordered 2 dresses - both arrived very creased and both had dirty marks round the hem. Disappointed in the quality too. I'm unlikely to order from Phase Eight again.”

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Posted 3 weeks ago

We’re really sorry to hear you’ve had this experience, and that the dresses arrived creased with dirty marks. That isn’t the experience we want for you. Please contact our Customer Care team with your order number and details about the item issues so we can look into this and resolve it quickly. Kind regards, Team Phase Eight

Posted 2 weeks ago

“This order was never dispatched or received. I cancelled the order as outfit ordered also returned”

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Posted 4 weeks ago

We’re really sorry to hear you’re disappointed, Cynthia. That isn’t the experience we want for you. Please contact our Customer Care team with your order details so we can look into why the order wasn’t dispatched and assist with the cancellation and return of the outfit. Kind regards, Team Phase Eight

Posted 2 weeks ago

“Very quick to help on the online chat when I had a problem with my order. Also very quick to respond to my request for a refund of the postage.”

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Posted 4 weeks ago

We’re glad the online chat was quick to respond for you, Virginia. We’ll make sure your postage refund is handled promptly as well. Please contact our Customer Care team with your order number and the details of the refund request so we can process this quickly. Kind regards, Team Phase Eight

Posted 2 weeks ago

“Ordered the same dress twice and both times the dress had pulls in it and a hole in fabric where security tag had been.”

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Posted 1 month ago

We’re really sorry to hear you’ve had this experience, and that the dress arrived with pulls and a hole from the security tag. That isn’t the standard we aim for. Please contact our Customer Care team with your order details and any photos of the issue so we can look into it and resolve quickly. Kind regards, Team Phase Eight

Posted 2 weeks ago

“Usually very good”

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Posted 1 month ago

Thanks for sharing your experience. We’re sorry to hear you rated us 2/5 and that something didn’t meet your expectations. We’d like to look into this and help make it right. Please contact our Customer Care team directly to reach a resolution.

Posted 1 month ago

“Good selection of accoasion outfits - accessories not all available in store so had to order online”

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Posted 1 month ago

We’re really sorry that some accessories weren’t available in store and you had to order online. That isn’t the experience we want for you. We hope you are happy with your new products, and hope to welcome you again soon!

Posted 1 month ago

“I’m 5’2 and this dress drags on the floor.So I would have to have it taken up.Sadly it doesn’t fit my curves.so the top would need adjustment too .Its vey pretty but I need a mother of the bride dress and I looked like a bridesmaid”

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Posted 1 month ago

Hi there, We’re sorry to hear the dress didn’t meet your expectations and that length and the fit aren’t right for you. If you’d like, please contact us with your preferred styles and we’ll recommend pieces for you. Kind regards, Team Phase Eight

Posted 1 month ago

“It’s uneven at the back of the dress where the slit is wound recommend it . Would have returned it if I didn’t wear it for a charity do”

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Posted 1 month ago

Hi Daxa, We’re very sorry to hear that the dress was not as expected and that you experienced an issue with the finish at the back. This is not the standard we aim to provide, and we understand how disappointing this must have been, especially for a special occasion. We appreciate you taking the time to share your feedback, and it will be passed on to our quality team for review. Thank you for letting us know, and we apologise for any inconvenience caused.

Posted 1 month ago

“Not for me. Far too somber”

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Posted 1 month ago

Hi Carole, Thanks for sharing your thoughts. We’re sorry to hear Phase Eight felt too somber for you. If you’d like, we can suggest brighter pieces or help you find styles that better match your preferences. Please let us know how we can assist.

Posted 1 month ago

“If you send all your stock out in that condition iam surprised people would buy these need to rethink your wrapping of your garments”

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Posted 1 month ago

Hi Ann, We’re sorry to hear your stock arrived in that condition and that the wrapping didn’t meet expectations. This isn’t the standard we aim for, and we’ll pass your feedback to our packaging team for review. If you’d like, we can arrange a replacement or refund for the affected items. Please share your order number and details, and we’ll assist.

Posted 1 month ago

“Die Farbe des fascinator war nicht so wie angegeben und passt überhaupt nicht zum Jumpuit. Es ist sehr ärgerlich, da beides zusammen auf dem Foto gezeigt wurde. Auf meine Anfrage habe ich keine Rückmeldung erhalten. Ich möchte den Fascinator nicht”

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Posted 1 month ago

Hi there, We’re very sorry to hear that the fascinator did not match your expectations and that the colour was not as described. We also apologise that you did not receive a response to your previous enquiry, as this is not the level of service we aim to provide. We understand how frustrating this must be, especially as it was purchased to match your jumpsuit. Please rest assured we would like to resolve this for you. If you no longer wish to keep the item, please contact our customer service team with your order details so we can assist you with a return and ensure this is resolved as quickly as possible.

Posted 1 month ago

“They need to refund as quickly as they take payment. It is not fair to expect customer to have to repurchase a faulty dress multiple times and await payment for weeks .”

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Posted 1 month ago

We’re really sorry to hear about your experience—that’s understandably frustrating. We aim to process refunds as quickly as possible, but we recognise that waiting, especially after receiving a faulty item more than once, isn’t acceptable. This isn’t the experience we want for our customers. Your feedback is important, and we’ll be reviewing this to improve both our quality checks and refund times. If you’re still awaiting a refund or need further assistance, please get in touch with our customer service team so we can look into this as a priority and get it resolved for you.

Posted 1 month ago

“Dress I was sent was previously tried on or worn as it had a lots of snags around zip area and at the front of the dress. I expect some quality control from the dispatch team.”

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Posted 1 month ago

We’re really sorry to hear this—that’s certainly not the condition your dress should have arrived in. We understand your concerns around quality control, and you’re absolutely right to expect items to be thoroughly checked before dispatch. Your feedback has been shared with our fulfilment team so this can be investigated and improvements made. If you haven’t already, please get in touch with our customer service team so we can resolve this for you as quickly as possible.

Posted 1 month ago

“Fascinator was not delivered for 2 weeks, packaging was damaged and fascinator squashed and creased. Long delivery left no time to source a replacement, awaiting decision about whether I can keep with a discount applied. Communication has dried up after requesting this. Feel let down, which is a shame as the item would be lovely if not damaged”

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Posted 1 month ago

Hi Christine, We’re really sorry to hear your fascinator arrived damaged and that the delivery and communication didn’t meet your expectations. That isn’t the experience we want for you. If you’d like, please email us at Customer Service and share your order number and any photos of the damaged packaging, and we’ll look into this for you and get back to you promptly. Kind regards, Team Phase Eight

Posted 1 month ago

“My delivery was in really poor condition, I would like to have bought more but it all seemed so creased and therefore unsuitable to take on holiday. I prefer shopping in your stores. Sadly this is a limited option in Cornwall.”

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Posted 1 month ago

We’re really sorry to hear your order arrived in poor condition and that it wasn’t suitable for your holiday. We completely understand how disappointing that must have been, especially when you were hoping to purchase more. Your feedback about the condition on arrival is really important and will be shared with our fulfilment team to review how items are packed and protected in transit. We also appreciate your comments about store availability in Cornwall, and we’ll make sure this is passed on to the relevant team. If there’s anything we can do to help further, please don’t hesitate to get in touch with our customer service team.

Posted 1 month ago

“Nice but too much on top making it unflattering - so not suited to bigger size if you want clothes to help your shape not make it worse”

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Posted 1 month ago

Hi there, Thank you for sharing your feedback, we’re glad to hear you liked the item, but we’re sorry it didn’t feel as flattering as you’d hoped. We understand how important it is for clothing to complement and support your shape, and we appreciate your comments about the fit and proportions on top. This is really valuable insight for our team as we continue to refine our designs to better suit a range of body shapes and sizes. If you’d like help finding a style that offers a more balanced or flattering fit, our customer service team would be happy to assist. Kind regards, Phase Eight Customer Care

Posted 1 month ago

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