Good morning,
Thank you for your feedback! We’re glad to hear that you usually enjoy our products and hope your future experiences continue to be positive.
Kind Regards - Phase Eight Customer Care
Good morning,
Thank you for taking the time to provide me with your feedback.
I am so glad to hear that you love our clothes, although the item you purchased was not for you. I hope you manage to find a dress perfect for yourself.
Kind Regards Phase Eight Customer Care
Good afternoon,
Thank you for taking the time to provide me with your feedback.
I am so sorry to hear that your order did not arrive within the intended time frame, this is not the service I wish to provide our customers at all and I can completely understand how frustrating this can be for you. Rest assured this will be investigated internally to ensure that your query is resolved.
Kind Regards Phase Eight Customer Care
Good morning,
Thank you for your feedback. We’re sorry to hear the sizing didn’t meet your expectations. We’ll be sure to pass this on to our product team, as accurate sizing is really important to us. If you need any help finding the right fit or arranging an exchange, our customer service team will be happy to assist.
Kind Regards - Phase Eight Customer Care
Good morning,
I’m sorry to hear that your recent items didn’t meet the usual Phase Eight quality you expect. We aim to maintain high standards across all our products, and your feedback is very important. I’ll make sure it’s passed on to our product team to review.
Kind Regards - Phase Eight Customer Care
Good morning,
Thank you for your feedback. I’m sorry to hear that the sleeve and pocket sizes didn’t meet your expectations. We really appreciate your comments, and I’ll pass them on to our design team for consideration in future collections.
Kind Regards - Phase Eight Customer Care
Good morning,
I am so sorry to hear that your item arrived faulty, this is not the service I wish to provide our customers at all and I can completely understand how disappointing this can be for you. Rest assured this will be reported and investigated internally to ensure that this does not happen again.
Kind Regards - Phase Eight Customer Care
Good morning,
Thank you for your feedback. I’m really sorry to hear that the quality of your item didn’t meet your expectations, especially given the price point. We always aim to offer products that reflect great value and quality, so I completely understand your disappointment.
Kind Regards Phase Eight Customer Care
Good morning,
Thank you for your feedback. I’m really sorry to hear that the quality of your item didn’t meet your expectations, especially given the price point. We always aim to offer products that reflect great value and quality, so I completely understand your disappointment. Rest assured this will be reported.
Kind Regards - Phase Eight Customer Care
“I ordered online waited a week had to chase order up. Told they didn't have in warehouse and were trying all their stores. When it eventually did arrive the zip was faulty.”
Good morning,
We’re very sorry to hear about the delay and the issue with the zip this is certainly not the experience we want for our customers. Rest assured this will be investigated internally.
Kind Regards - Phase Eight Customer Care
Good morning,
Thank you for taking the time to provide me with your feedback. I am so sorry to hear that you are disappointed on the service provided to you, this is not the service I wish to provide our customers at all. Rest assured this will be investigated internally.
Kind Regards Phase Eight Customer Care
“I was very cross on my order after signing up for black Friday discount it was not taken off & I paid full price. It did not even give the 10% new customer discount. I think you made it too difficult for customers to access it.”
Good morning,
We’re really sorry to hear about the issues with your discounts that must have been frustrating, and it’s certainly not the smooth experience we aim to provide at all, rest assured I will personally investigate this internally to ensure that the service is improved.
Kind Regards - Phase Eight Customer Care
Good morning,
We’re very sorry to hear about this delivery issue that must have been extremely worrying, especially for such a valuable item. Rest assured this will be investigated internally.
Kind Regards - Phase Eight Customer Care
“So far I have had nothing but negative dealings with Phase eight. After this order I ordeeed another jumpsuit which arrived without the jacket. I was told they could not just send a jacket out, the whole item must be returned and I am to order a new one.”
Good morning,
We’re really sorry to hear about your recent experience that sounds very frustrating, and it’s certainly not the smooth service we want for our customers. I will be sure to investigate this internally to ensure that this does not happen again.
Kind Regards - Phase Eight Customer Care
“Sadly needed the dress for a graduation event but because of the security tag being left on could not have the dress as not enough time to reorder online etc. Actually would have been better it it had been lined.”
Good morning,
We’re so sorry to hear about your experience especially as you needed the dress for such an important occasion. We completely understand how disappointing this must have been, this is not the service I wish to provide our customers at all. Rest assured this will be investigated internally.
Kind Regards - Phase Eight Customer Care
Thank you for your review, Lynne. We're pleased to hear that you've been generally happy with our service and products. However, we’re sorry to learn that your recent experience didn't meet your expectations. Your feedback is invaluable to us. If there is anything we can help with, please reach out to us below.
https://www.phase-eight.com/here-to-help/contact-us.html
Thank you for your review, Ciara. We're so sorry to hear that the quality of the dress didn't meet your expectations. We strive to deliver high-quality products, and your feedback matters to us. Please do reach out to us directly through the link below if you wish to discuss further.
https://www.phase-eight.com/here-to-help/contact-us.html
“Not sure, usually this brand is very reliable but 2 out of the 3 items i ordered sizing was way off like there was something wrong with the manufacture.”
Thank you for your review. We're so sorry to hear that the sizing wasn’t as expected with your recent order. We strive to ensure that our products meet our usual high standards and your feedback is important to us. We appreciate you bringing this to our attention. If you have any further concerns, please feel free to reach out through the link below.
https://www.phase-eight.com/here-to-help/contact-us.html
Thank you for your feedback. We’re really sorry to hear that your order was poorly packaged, as we strive to ensure that all items arrive in perfect condition. Your experience matters to us, and we appreciate you bringing this to our attention. Please feel free to reach out to us directly through the link below if you wish to discuss further.
https://www.phase-eight.com/here-to-help/contact-us.html
Thank you for your feedback, Denise. We’re very sorry to hear that you were disappointed with the quality of your recent order. We understand how frustrating it can be when expectations aren’t met, and we take your feedback seriously. We are constantly working with quality control to ensure that all our products meet high standards. Thank you for bringing this to our attention, and we will be sure to provide a better experience for you in the future.
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