Hi Jane. We’re really sorry to hear your shoes weren’t delivered because of a stock discrepancy on the site. Please get in touch below so we can look into this and arrange a resolution as quickly as possible. https://www.phase-eight.com/here-to-help/contact-us.html
Hi Alison. We’re really sorry to hear the jumper pilled after the first wash, that isn’t what we’d expect. If you’d like, we can help or advise on care to help prevent further pilling. Please get in touch below so we can resolve this for you.
https://www.phase-eight.com/here-to-help/contact-us.html
“Very , very disappointed. Wore it first time New Years Eve, it looked good on for 2minutes then it just would not stay in the mimi shape it fell down to full length. No matter how I tried the band that is meant to hold it in mimi is just not strong enough.
I have had this style of dress off you in the past & that was great ,no problem. Did consider sending it back.”
Hi Carole. We’re really sorry to hear the Mimi dress didn’t stay in shape on New Year’s Eve. That isn’t what we’d expect. Please contact us so we can help resolve this for you- https://www.phase-eight.com/here-to-help/contact-us.html
Hi Karen. We’re so sorry to hear the zip quality is giving you trouble and that you haven’t been able to wear it. It looks like your query hasn't been resolved, we will be in touch with further assistance.
“The blue dress came in an open bag and smelled of perfume so I assume somebody had already tried it on. The brown dress wasn't up to the usual quality that my other phase eight dresses are, the inside slip felt wrong at the seams.”
Hi there. We’re really sorry to hear about this experience with the blue and brown dresses. That isn’t what we’d wish for our customers. Please get in touch so we can look into a refund, or return options and investigate the packaging and quality concerns.
You can reach us here: https://www.phase-eight.com/here-to-help/contact-us.html
Hello there. We're really sorry to hear that our returns process was not what you had hoped for. Your feedback is incredibly important to us, we will continue to review the process so our customer's have a smooth shopping experience.
Hello Rachel. We’re really sorry to hear that your refund was delayed. It looks like this has since been resolved for you. We hope to make your next experience a better one.
Hi Margaret. We’re really sorry to hear Phase Eight hasn’t met your expectations this time. If the item isn’t as pictured, or you’re unhappy with the quality for the price, please get in touch so we can help resolve it. You can contact us here for assistance:
https://www.phase-eight.com/here-to-help/contact-us.html
“Getting through to a customer advisor is like winning the lottery, unlikely but when you do it's a yahoo moment. Chat doesn't help and cuts you off. Phone calls aren't answered and then get cut off after 20 - 30 minutes, emails take days to be answered. But if you can get through to an advisor they are brilliant and fix everything brilliantly in a flash.”
Hi Beverly. We’re really sorry to hear Phase Eight hasn’t met your expectations recently. We can see that your query has since been resolved. However, if you need further assistance, please reach out again.
“I have to say phase eight is not what it once was sadly. Quality is not great and I have had to return items that had obviously been worn or were dirty.”
Hi Caroline. We’re really sorry to hear Phase Eight hasn’t met your expectations recently. That isn’t what we want, and we’d like to help resolve this for you. If you’ve had items that looked worn or dirty, please get in touch so we can help you.
Please contact us through the link below so we can assist you.
https://www.phase-eight.com/here-to-help/contact-us.html
We're really sorry you're not sure about this, Diane. If there’s anything we can help with or if you’d like recommendations, please let us know.
Please contact us through the link below so we can assist you.
https://www.phase-eight.com/here-to-help/contact-us.html
“Lovely colours but disappointing attention to detail: I bought the Bellona knit coat which had a button sewn inside in a very prominent position below the collar, spoiling its appearance, and the Saffron Jumper which has pilled very badly after one day and won’t be smart enough to wear other than casually.”
We’re really sorry to hear about these issues. The button placement on the Bellona knit coat and the pilling on the Saffron Jumper aren’t up to our standards, and we’d like to help.
Please contact us through the link below so we can assist you quickly:
https://www.phase-eight.com/here-to-help/contact-us.html
We’re truly sorry to hear you were unimpressed with this outfit. Please let us know if we can help. We’re here to make sure you find a better fit or another item you’ll love.
If you’d like to discuss this further, please contact us through the link below:
https://www.phase-eight.com/here-to-help/contact-us.html
We’re sorry to hear that the sizing isn’t working for you, Claire. We understand how frustrating that can be, and we’d like to help find a better fit or advise on options.
We can guide you on size options or processing a return/exchange if you contact us through the link below.
https://www.phase-eight.com/here-to-help/contact-us.html
We’re sorry to hear your overall experience didn’t meet your expectations, Linda, even though delivery was prompt. We look forward to making your next purchase a 5* one.
“Delivery very slow but was given free delivery which was nice touch. Quality of top very disappointing. Have bought many times from Phase Eight but not this item. Am returning”
We’re sorry to hear your Phase Eight items didn’t meet expectations and that the delivery was slow, Norma. We understand how disappointing this is, especially since you’ve shopped with us before. If you’d like help with your return or to discuss a resolution, please contact us using the link below and include your order details.
https://www.phase-eight.com/here-to-help/contact-us.html
“Not happy with their customer service. I e-mailed them as the dress was not delivered on time, even though I'd paid for Next Day delivery, and they still have not even responded to e-mail from over a week ago.”
I’m truly sorry to hear about your experience, and I completely understand how frustrating this must have been, especially after paying for Next Day delivery. This is absolutely not the level of service we aim to provide.
We sincerely apologise for the delay in your order and for the lack of response to your email. Your message should never have gone unanswered, and we’re looking into what went wrong so we can prevent this from happening again.
“This item was 100% viscose, but I noted so many other items are polyester. It doesn't matter if it's recycled polyester, it's still plastic and still harmful.”
Thank you for sharing your thoughts, Chloe. We understand your concerns about fabric choices and the impact of synthetic materials. Your feedback has been passed to our product team as we continue to review our sustainability practices.
“Having closed so many P8 stores, you need to review your policy of not refunding through your concessions outlets. I travelled to a P8 store that was still showing it was open only to find it had closed 2 months before!”
Thank you for your feedback, Julia. We’re very sorry for the inconvenience caused by the store closures and for the difficulties with refunds at concession outlets. Your comments have been passed to our team for review, and we appreciate you bringing this to our attention.
Thank you for your feedback. We’re sorry to hear your experience didn’t reflect the value you expected, and we appreciate you letting us know. If you need further support, please reach out to our customer care team so we can help. We would love to restore your faith with Phase Eight.
https://www.phase-eight.com/here-to-help/contact-us.html
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