Name: Phase Eight
Rating: 4.31

“Dear Customer Services, I purchased a dress from Phase Eight yesterday and unfortunately noticed once I got home that the dress has visible white lines/marks running across the back from the waist down to the hips. This appears to be a fault with the fabric or finish and is not acceptable for a new dress . Kind regards Jayshree”

Helpful Report

Posted 3 months ago

Hi there, We’re really sorry to hear about the visible lines on the dress. That isn’t the experience we want for you. Please contact our Customer Care team with your order number and, if possible, photos of the fault so we can investigate and resolve quickly. Kind regards, Team Phase Eight

Posted 3 months ago

“Flimsy material”

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Posted 3 months ago

Hi Maire, We’re really sorry to hear the material feels flimsy. That isn’t the experience we want for you. Please contact our Customer Care team with your order number and details about the material issue so we can look into this and resolve quickly. Kind regards, Team Phase Eight

Posted 3 months ago

“Phase Eight is somewhere I go often to buy my quality outfits, but the arrival of this dress in a small brown tightly sealed envelope is not what I expected!!”

Helpful Report

Posted 3 months ago

Hi Carole, We’re really sorry to hear your dress arrived in a small brown tightly sealed envelope and didn’t meet your expectations. That isn’t the experience we want for you. Please contact our Customer Care team with your order number and details about the issue so we can look into this and resolve quickly. Kind regards, Team Phase Eight

Posted 3 months ago

“Very disappointing to deal with - next day deliveries just did nkt happen. Quality of clothing not as good as it could be.”

Helpful Report

Posted 3 months ago

We’re really sorry to hear you’re disappointed, Veronica. That isn’t the experience we want for you. Please contact our Customer Care team with your order details and any specifics about the delivery issue and quality concerns so we can look into this and resolve quickly. Kind regards, Team Phase Eight

Posted 3 months ago

“Paid extra for next day delivery but jumpsuit arrived after two days , packaging not suitable for an item of this value.”

Helpful Report

Posted 4 months ago

We’re really sorry to hear your delivery didn’t arrive next day and that the packaging wasn’t suitable for the item your purchased. This isn’t the experience we want for you. Please contact our Customer Care team with your order details and any specifics about the delivery issue and the packaging so we can look into this and resolve quickly. Kind regards, Team Phase Eight

Posted 3 months ago

“I returned the jacket because it didn't fit and style was not as I expected.”

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Posted 4 months ago

We’re really sorry to hear the jacket didn’t fit or meet your expectations, Virginia. That isn’t the experience we want for you. If you’re open to it, please contact our Customer Care team with your order details and any specifics about the fit or style concerns so we can look into this and see how we can help. Kind regards, Team Phase Eight

Posted 3 months ago

“Items sent quickly. Refund dealt with speedily.”

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Posted 4 months ago

We’re really sorry to hear you’ve had a mixed experience, and we appreciate you letting us know. If you’re open to it, please contact our Customer Care team with your order details so we can look into this and resolve quickly. Kind regards, Team Phase Eight Kind regards, Team Phase Eight

Posted 3 months ago

“I ordered an item, it was delivered, nothing to comment on.”

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Posted 4 months ago

We’re glad to hear your item arrived smoothly. If there’s anything else we can assist with, please don’t hesitate to contact our Customer Care team with your order details so we can help. Kind regards, Team Phase Eight

Posted 3 months ago

“Lovely designs, but weird sizing.”

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Posted 4 months ago

Hi Sofia, We’re really sorry to hear you’re experiencing sizing issues, Sofia. That isn’t the experience we want for you. Please contact our Customer Care team with details of the items you’ve tried and what sizes you found odd, so we can look into this and help resolve it quickly. Kind regards, Team Phase Eight

Posted 3 months ago

“Impressed with the choice of occasion wear you have.”

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Posted 4 months ago

We’re really sorry to hear you’re disappointed, Rebecca. That isn’t the experience we want for you. Please contact our Customer Care team with your order number and any details about the issue so we can look into this and resolve quickly. Kind regards, Team Phase Eight

Posted 3 months ago

“I ordered 2 dresses - both arrived very creased and both had dirty marks round the hem. Disappointed in the quality too. I'm unlikely to order from Phase Eight again.”

Helpful Report

Posted 4 months ago

We’re really sorry to hear you’ve had this experience, and that the dresses arrived creased with dirty marks. That isn’t the experience we want for you. Please contact our Customer Care team with your order number and details about the item issues so we can look into this and resolve it quickly. Kind regards, Team Phase Eight

Posted 3 months ago

“This order was never dispatched or received. I cancelled the order as outfit ordered also returned”

Helpful Report

Posted 4 months ago

We’re really sorry to hear you’re disappointed, Cynthia. That isn’t the experience we want for you. Please contact our Customer Care team with your order details so we can look into why the order wasn’t dispatched and assist with the cancellation and return of the outfit. Kind regards, Team Phase Eight

Posted 3 months ago

“Very quick to help on the online chat when I had a problem with my order. Also very quick to respond to my request for a refund of the postage.”

Helpful Report

Posted 4 months ago

We’re glad the online chat was quick to respond for you, Virginia. We’ll make sure your postage refund is handled promptly as well. Please contact our Customer Care team with your order number and the details of the refund request so we can process this quickly. Kind regards, Team Phase Eight

Posted 3 months ago

“Ordered the same dress twice and both times the dress had pulls in it and a hole in fabric where security tag had been.”

Helpful Report

Posted 4 months ago

We’re really sorry to hear you’ve had this experience, and that the dress arrived with pulls and a hole from the security tag. That isn’t the standard we aim for. Please contact our Customer Care team with your order details and any photos of the issue so we can look into it and resolve quickly. Kind regards, Team Phase Eight

Posted 3 months ago

“Usually very good”

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Posted 4 months ago

Thanks for sharing your experience. We’re sorry to hear you rated us 2/5 and that something didn’t meet your expectations. We’d like to look into this and help make it right. Please contact our Customer Care team directly to reach a resolution.

Posted 4 months ago

“Good selection of accoasion outfits - accessories not all available in store so had to order online”

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Posted 4 months ago

We’re really sorry that some accessories weren’t available in store and you had to order online. That isn’t the experience we want for you. We hope you are happy with your new products, and hope to welcome you again soon!

Posted 4 months ago

“I’m 5’2 and this dress drags on the floor.So I would have to have it taken up.Sadly it doesn’t fit my curves.so the top would need adjustment too .Its vey pretty but I need a mother of the bride dress and I looked like a bridesmaid”

Helpful Report

Posted 4 months ago

Hi there, We’re sorry to hear the dress didn’t meet your expectations and that length and the fit aren’t right for you. If you’d like, please contact us with your preferred styles and we’ll recommend pieces for you. Kind regards, Team Phase Eight

Posted 4 months ago

“It’s uneven at the back of the dress where the slit is wound recommend it . Would have returned it if I didn’t wear it for a charity do”

Helpful Report

Posted 4 months ago

Hi Daxa, We’re very sorry to hear that the dress was not as expected and that you experienced an issue with the finish at the back. This is not the standard we aim to provide, and we understand how disappointing this must have been, especially for a special occasion. We appreciate you taking the time to share your feedback, and it will be passed on to our quality team for review. Thank you for letting us know, and we apologise for any inconvenience caused.

Posted 4 months ago

“Not for me. Far too somber”

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Posted 4 months ago

Hi Carole, Thanks for sharing your thoughts. We’re sorry to hear Phase Eight felt too somber for you. If you’d like, we can suggest brighter pieces or help you find styles that better match your preferences. Please let us know how we can assist.

Posted 4 months ago

“If you send all your stock out in that condition iam surprised people would buy these need to rethink your wrapping of your garments”

Helpful Report

Posted 4 months ago

Hi Ann, We’re sorry to hear your stock arrived in that condition and that the wrapping didn’t meet expectations. This isn’t the standard we aim for, and we’ll pass your feedback to our packaging team for review. If you’d like, we can arrange a replacement or refund for the affected items. Please share your order number and details, and we’ll assist.

Posted 4 months ago

Phase Eight Reviews