Name: Phase Eight
Rating: 4.32

“It looks different from how it appears online. Matteral should be finer as shown in picture. Not value for money”

Posted 5 months ago

Hi Margaret. We’re really sorry to hear Phase Eight hasn’t met your expectations this time. If the item isn’t as pictured, or you’re unhappy with the quality for the price, please get in touch so we can help resolve it. You can contact us here for assistance: https://www.phase-eight.com/here-to-help/contact-us.html

Posted 5 months ago

“Getting through to a customer advisor is like winning the lottery, unlikely but when you do it's a yahoo moment. Chat doesn't help and cuts you off. Phone calls aren't answered and then get cut off after 20 - 30 minutes, emails take days to be answered. But if you can get through to an advisor they are brilliant and fix everything brilliantly in a flash.”

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Posted 5 months ago

Hi Beverly. We’re really sorry to hear Phase Eight hasn’t met your expectations recently. We can see that your query has since been resolved. However, if you need further assistance, please reach out again.

Posted 5 months ago

“I have to say phase eight is not what it once was sadly. Quality is not great and I have had to return items that had obviously been worn or were dirty.”

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Posted 5 months ago

Hi Caroline. We’re really sorry to hear Phase Eight hasn’t met your expectations recently. That isn’t what we want, and we’d like to help resolve this for you. If you’ve had items that looked worn or dirty, please get in touch so we can help you. Please contact us through the link below so we can assist you. https://www.phase-eight.com/here-to-help/contact-us.html

Posted 5 months ago

“Nice not sure”

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Posted 5 months ago

We're really sorry you're not sure about this, Diane. If there’s anything we can help with or if you’d like recommendations, please let us know. Please contact us through the link below so we can assist you. https://www.phase-eight.com/here-to-help/contact-us.html

Posted 5 months ago

“Lovely colours but disappointing attention to detail: I bought the Bellona knit coat which had a button sewn inside in a very prominent position below the collar, spoiling its appearance, and the Saffron Jumper which has pilled very badly after one day and won’t be smart enough to wear other than casually.”

Helpful Report

Posted 5 months ago

We’re really sorry to hear about these issues. The button placement on the Bellona knit coat and the pilling on the Saffron Jumper aren’t up to our standards, and we’d like to help. Please contact us through the link below so we can assist you quickly: https://www.phase-eight.com/here-to-help/contact-us.html

Posted 5 months ago

“Unimpressed with this outfit.”

Helpful Report

Posted 5 months ago

We’re truly sorry to hear you were unimpressed with this outfit. Please let us know if we can help. We’re here to make sure you find a better fit or another item you’ll love. If you’d like to discuss this further, please contact us through the link below: https://www.phase-eight.com/here-to-help/contact-us.html

Posted 5 months ago

“The sizing is now a problem I think I must be S size 12.”

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Posted 5 months ago

We’re sorry to hear that the sizing isn’t working for you, Claire. We understand how frustrating that can be, and we’d like to help find a better fit or advise on options. We can guide you on size options or processing a return/exchange if you contact us through the link below. https://www.phase-eight.com/here-to-help/contact-us.html

Posted 5 months ago

“Prompt delivery.”

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Posted 5 months ago

We’re sorry to hear your overall experience didn’t meet your expectations, Linda, even though delivery was prompt. We look forward to making your next purchase a 5* one.

Posted 5 months ago

“Delivery very slow but was given free delivery which was nice touch. Quality of top very disappointing. Have bought many times from Phase Eight but not this item. Am returning”

Helpful Report

Posted 5 months ago

We’re sorry to hear your Phase Eight items didn’t meet expectations and that the delivery was slow, Norma. We understand how disappointing this is, especially since you’ve shopped with us before. If you’d like help with your return or to discuss a resolution, please contact us using the link below and include your order details. https://www.phase-eight.com/here-to-help/contact-us.html

Posted 5 months ago

“Not happy with their customer service. I e-mailed them as the dress was not delivered on time, even though I'd paid for Next Day delivery, and they still have not even responded to e-mail from over a week ago.”

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Posted 6 months ago

I’m truly sorry to hear about your experience, and I completely understand how frustrating this must have been, especially after paying for Next Day delivery. This is absolutely not the level of service we aim to provide. We sincerely apologise for the delay in your order and for the lack of response to your email. Your message should never have gone unanswered, and we’re looking into what went wrong so we can prevent this from happening again.

Posted 5 months ago

“This item was 100% viscose, but I noted so many other items are polyester. It doesn't matter if it's recycled polyester, it's still plastic and still harmful.”

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Posted 6 months ago

Thank you for sharing your thoughts, Chloe. We understand your concerns about fabric choices and the impact of synthetic materials. Your feedback has been passed to our product team as we continue to review our sustainability practices.

Posted 6 months ago

“Having closed so many P8 stores, you need to review your policy of not refunding through your concessions outlets. I travelled to a P8 store that was still showing it was open only to find it had closed 2 months before!”

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Posted 6 months ago

Thank you for your feedback, Julia. We’re very sorry for the inconvenience caused by the store closures and for the difficulties with refunds at concession outlets. Your comments have been passed to our team for review, and we appreciate you bringing this to our attention.

Posted 6 months ago

“Not a very nice experience for the money spent”

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Posted 6 months ago

Thank you for your feedback. We’re sorry to hear your experience didn’t reflect the value you expected, and we appreciate you letting us know. If you need further support, please reach out to our customer care team so we can help. We would love to restore your faith with Phase Eight. https://www.phase-eight.com/here-to-help/contact-us.html

Posted 6 months ago

“Efforts to contact re outstanding order unsuccessful. Phone line closed and on line chat could not help and the system closed the chat!! Emailed response did not answer the question either and states no further response will be sent!! No idea where my order is even though they keep asking for me to review it?”

Helpful Report

Posted 6 months ago

Thank you for sharing this with us Heather, and we’re very sorry for the frustration caused by the difficulty in getting help with your order. This isn’t the experience we want for our customers. Please reach out to our customer care team below once more so we can check the status of your order and resolve this for you. https://www.phase-eight.com/here-to-help/contact-us.html

Posted 6 months ago

“Terrible customer service. I tried calling and using the chat and each time you ended the call/ conversation before I could even ask my question. Also I paid for nominated day delivery and it arrived a day late”

Helpful Report

Posted 6 months ago

Thank you for letting us know of your experience, and we’re very sorry for the difficulty you had reaching us and for the delay with your nominated day delivery. This isn’t the care we want for our customers. A member of our team will be in touch shortly, to make sure this is resolved today. We look forward to restoring your faith in Phase Eight.

Posted 6 months ago

“The last few dresses I have bought from Phase Eight have been poor. What is going on. The dresses don't seem as well made as they used to be but still high prices. I just noticed today that one of your dresses has the plastic end from the label stuck between the layers of black fabric - no way of getting it out. I am disappointed.”

Helpful Report

Posted 6 months ago

Thank you for sharing your feedback Sarah, and we’re truly sorry to hear about your recent experiences. We understand how disappointing it is when the quality doesn’t meet expectations, especially with issues like the label tag caught in the fabric. Your comments have been passed to our quality team, please reach out to our customer care team below so we can help resolve this for you. https://www.phase-eight.com/here-to-help/contact-us.html

Posted 6 months ago

“Over £200 worth of items sent back over 2 weeks ago. No updates at all and no refund”

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Posted 6 months ago

Thank you for letting us know of your disappointing experience, Alyson. We’re very sorry for the delay in your refund and the lack of updates. Please get in touch with our customer care team through the link below, so we can look into your return right away and resolve this for you. https://www.phase-eight.com/here-to-help/contact-us.html

Posted 6 months ago

“Phase eight is usually good on style and size.”

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Posted 6 months ago

Thank you for your kind feedback, Patricia. We’re so glad to hear you’ve been happy with our style and sizing in the past, and we truly appreciate your continued support. We hope your next purchase is perfect for you.

Posted 6 months ago

“Check your fabrics before putting garments on sale”

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Posted 6 months ago

Thank you for your feedback, Jan. We’re sorry to hear about your experience, and we appreciate you highlighting this area. Your comments have been passed along to our quality team to help ensure improvements moving forward. We look forward to making your next purchase the best yet.

Posted 6 months ago

“Ordered three different coats, 2 for size. Two out of the three coats were faulty. One was creased very badly the other had a a faulty collar. I also thought the navy fabric not as good quality as ones I have bought in the past. Customer service were very helpful and I was refunded.”

Helpful Report

Posted 6 months ago

Thank you for taking the time to share your experience. We’re very sorry to hear that two of the coats arrived faulty and that the fabric didn’t match the quality you’ve had before. We’re glad our customer service team was able to assist and arrange your refund, and we appreciate your understanding as we work to improve.

Posted 6 months ago

Phase Eight Reviews