“I ordered online waited a week had to chase order up. Told they didn't have in warehouse and were trying all their stores. When it eventually did arrive the zip was faulty.”
Good morning,
We’re very sorry to hear about the delay and the issue with the zip this is certainly not the experience we want for our customers. Rest assured this will be investigated internally.
Kind Regards - Phase Eight Customer Care
Good morning,
Thank you for taking the time to provide me with your feedback. I am so sorry to hear that you are disappointed on the service provided to you, this is not the service I wish to provide our customers at all. Rest assured this will be investigated internally.
Kind Regards Phase Eight Customer Care
“I was very cross on my order after signing up for black Friday discount it was not taken off & I paid full price. It did not even give the 10% new customer discount. I think you made it too difficult for customers to access it.”
Good morning,
We’re really sorry to hear about the issues with your discounts that must have been frustrating, and it’s certainly not the smooth experience we aim to provide at all, rest assured I will personally investigate this internally to ensure that the service is improved.
Kind Regards - Phase Eight Customer Care
Good morning,
We’re very sorry to hear about this delivery issue that must have been extremely worrying, especially for such a valuable item. Rest assured this will be investigated internally.
Kind Regards - Phase Eight Customer Care
“So far I have had nothing but negative dealings with Phase eight. After this order I ordeeed another jumpsuit which arrived without the jacket. I was told they could not just send a jacket out, the whole item must be returned and I am to order a new one.”
Good morning,
We’re really sorry to hear about your recent experience that sounds very frustrating, and it’s certainly not the smooth service we want for our customers. I will be sure to investigate this internally to ensure that this does not happen again.
Kind Regards - Phase Eight Customer Care
“Sadly needed the dress for a graduation event but because of the security tag being left on could not have the dress as not enough time to reorder online etc. Actually would have been better it it had been lined.”
Good morning,
We’re so sorry to hear about your experience especially as you needed the dress for such an important occasion. We completely understand how disappointing this must have been, this is not the service I wish to provide our customers at all. Rest assured this will be investigated internally.
Kind Regards - Phase Eight Customer Care
Thank you for your review, Lynne. We're pleased to hear that you've been generally happy with our service and products. However, we’re sorry to learn that your recent experience didn't meet your expectations. Your feedback is invaluable to us. If there is anything we can help with, please reach out to us below.
https://www.phase-eight.com/here-to-help/contact-us.html
Thank you for your review, Ciara. We're so sorry to hear that the quality of the dress didn't meet your expectations. We strive to deliver high-quality products, and your feedback matters to us. Please do reach out to us directly through the link below if you wish to discuss further.
https://www.phase-eight.com/here-to-help/contact-us.html
“Not sure, usually this brand is very reliable but 2 out of the 3 items i ordered sizing was way off like there was something wrong with the manufacture.”
Thank you for your review. We're so sorry to hear that the sizing wasn’t as expected with your recent order. We strive to ensure that our products meet our usual high standards and your feedback is important to us. We appreciate you bringing this to our attention. If you have any further concerns, please feel free to reach out through the link below.
https://www.phase-eight.com/here-to-help/contact-us.html
Thank you for your feedback. We’re really sorry to hear that your order was poorly packaged, as we strive to ensure that all items arrive in perfect condition. Your experience matters to us, and we appreciate you bringing this to our attention. Please feel free to reach out to us directly through the link below if you wish to discuss further.
https://www.phase-eight.com/here-to-help/contact-us.html
Thank you for your feedback, Denise. We’re very sorry to hear that you were disappointed with the quality of your recent order. We understand how frustrating it can be when expectations aren’t met, and we take your feedback seriously. We are constantly working with quality control to ensure that all our products meet high standards. Thank you for bringing this to our attention, and we will be sure to provide a better experience for you in the future.
“I returned 3 Cristine jumpers because they were too big. It took several on-line chats to get them to refund these, as they only wanted to refund one item it seemed. I ordered the dark red jumper twice and never received it, I ended up with 2 bright red jumpers when I only wanted one, but because of the bad customer service on returns, I never returned it. I used to buy a lot of Phase Eight stuff in stores but due to the wrong item being sent twice and the difficullty in getting a refund, I'm never going to order Phase Eight online again. What a pity. They need to look at excellent on-line customer service stores like Roman Originals, who are just great and easy to deal with. I spent an inordinate amount of time with Phase Eight, just trying to get my money back!”
Hi Alison. We’re truly sorry to hear about your experience with your recent order and the challenges you faced with our returns process. Your feedback is invaluable to us, and we’re committed to preventing this from happening in the future. We understand your frustration, especially when it comes to wanting the right items and a smooth refund process. Thank you for taking the time to share your thoughts, your refund has since been processed for you. We look forward to making your next experience a better one.
Thank you for your review, Fatemah. We’re truly sorry to hear that your order wasn’t complete and that you’ve had to go back and forth to get it sorted. We understand how upsetting this can be and appreciate your patience. Our Customer Care Team have since resolved this for you, which is great. We would love to restore your faith with us again soon.
“Very disappointed with the way the item was packaged. I haven't ordered online from Phase Eight for a long time, but certainly won't be doing so again.”
Thank you for sharing your feedback with us. We're so sorry to hear that the packaging did not meet your expectations. Your comments are important to us, and we are continuously working to make sure this does not happen again. We hope you'll reconsider us in the future.
Thank you for your recent feedback, Karen. We truly apologise for the inconvenience you’re experiencing with your refund. We understand how important this is and appreciate your patience. We can see that this has now been processed and refunded for you today. We look forward to restoring your faith with us in the future.
“Picture of dress on website shows blue flowers on dress, however dress i received had teal coloured flowers... completely different to the picture.. very disappointing.”
Thank you for your feedback regarding the dress. We're truly sorry to hear that the colour didn't match that on our website. We strive to provide accurate representations on our website, and your comments will help us improve. We look forward to restoring your faith in us soon.
“I have found that everything that I have ordered recently arrived in a very creased state as if the items were just bundled into the parcel. I accept a certain amount of creasing due to the nature of online delivery but it is not difficult to fold items carefully prior to packaging and sending out. It has meant that the clothes were not seen to their best advantage and have all been returned. I would be reluctant to order again.”
Thanks for letting us know! We are sorry the items arrived creased that’s not what's expected from our team. We’ve passed your feedback on and hope you’ll give us another chance to get it right.
Thank you for your feedback. We understand that value for money is important, and we take pride in creating clothing that combines thoughtful design, high-quality fabrics, and careful craftsmanship. Our goal is to offer pieces that last and bring long-term enjoyment to our customers.
Thank you for your feedback, Jeanette. We're sorry to hear that your experience didn't meet your expectations.
We would love the chance to be more than good enough. Please do reach out to our team here: https://www.phase-eight.com/here-to-help/contact-us.html
We’re sorry to hear about your experience and the inconvenience of having to return your item in person.
Your feedback is appreciated and will be shared with our team to help improve our service.
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