Name: Phase Eight
Rating: 4.32

“Lovely looking clothes. But on this occasion the fabric was not up to standard.”

Posted 6 months ago

Thank you for sharing your feedback, Jan. We’re truly sorry to hear that the fabric didn’t meet our usual standards, and we appreciate you letting us know. I can see that your refund has been processed for you already which is great. We hope your next purchase is perfect for you.

Posted 6 months ago

“They sent the wrong size then I had to chase for the refund .. no automatic confirmation that the dress had been received (simple process I would have thought). Returned 6 November - refund shows on credit card 24 November after using chat function on website. Impossible to get through on phone ... Times out or technical issues .. different number to one on printed invoice .. what is going on? Is Phase Eight on its way out? In financial difficulty (which would be a shame as I love their dresses). They are under Manning phone lines. Just a thought as they are reducing number of standalone shops which I used to love. John Lewis etc have a derisory selection both of products and sizes (went to 3 John Lewis in Oxford, Reading and Oxford Street). If no shops Phase Eight need sharper and quicker customer service paid for by using some of that rent and those sales assistants they are no longer paying for. Rant over.”

Helpful Report

Posted 6 months ago

Good morning, Thank you for taking the time to share your detailed feedback. We’re very sorry for the difficulties you experienced with your order, from receiving the wrong size to the delays in your refund and challenges contacting our team. We completely understand how frustrating this must have been and your points about confirmation, phone lines, and customer service are taken very seriously. Please rest assured that we’re continually reviewing our processes to make returns, refunds, and customer support as smooth as possible. Your feedback about our stores and online experience is extremely valuable and will be shared with the relevant teams. We’re grateful for your loyalty to Phase Eight and for taking the time to share your thoughts. Our sincere apologies for the inconvenience caused, and we hope to provide you with a much smoother experience in the future. Kind Regards - Phase Eight Customer Care

Posted 6 months ago

“I have purchased phase eight knitwear for years as a winter wardrobe staple. I was really disappointed this year with the fit and finish, all 3 items were returned.”

Helpful Report

Posted 6 months ago

Good morning, Thank you for sharing your feedback. We’re very sorry to hear that your recent purchases didn’t meet the standards you’ve come to expect from Phase Eight. We completely understand how disappointing it must be to return all three items, especially as you’ve relied on our knitwear for years. We’ll pass your comments on to the relevant teams, as feedback like yours is invaluable in helping us improve the fit and finish of our products. We hope to restore your confidence in Phase Eight on your next visit. Kind Regards - Phase EIght Customer Care

Posted 6 months ago

“Not worth the money”

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Posted 6 months ago

Good morning, We’re very sorry to hear that your purchase didn’t meet your expectations. Your feedback is important to us, and we’ll share it with our team to help improve our products and ensure better value for our customers. Kind Regards - Phase Eight Customer Care

Posted 6 months ago

“Looked lovely on the evening but I have just washed it and I'm now very disappointed. I washed it on a cold delicate wash and hung it to dry. The velvet has lots its depth and now looks very cheap. I didn't notice before I washed it, but holding it up in the light this morning, the velevet is also quite sheer. I'm sad because it is a pretty dress. I would recommend if you buy one that you dry clean it!”

Helpful Report

Posted 6 months ago

Good morning, Thank you for sharing your feedback. We’re very sorry to hear that your dress didn’t meet your expectations after washing. We completely understand how disappointing that must be, especially when it looked so lovely initially. We appreciate your recommendation regarding dry cleaning it’s very helpful for other customers to know how to care for the fabric properly Kind Regards - Phase Eight Customer Care

Posted 6 months ago

“Sent back for a refund via Royal Mail. No acknowledgment they have my return that you get with other companies and can take 14 days.”

Helpful Report

Posted 6 months ago

Good morning, We’re sorry to hear about the delay and lack of acknowledgment for your return. We understand how frustrating it can be not to receive confirmation and to wait longer than expected for a refund. Rest assured this will be looked into to ensure that your query is resolved. Kind Regards - Phase Eight Customer Care

Posted 6 months ago

“I like a lot of their clothes but the dress wasn’t for me.”

Helpful Report

Posted 6 months ago

Good morning, Thank you for taking the time to provide me with your feedback. I am so glad to hear that you love our clothes, although the item you purchased was not for you. I hope you manage to find a dress perfect for yourself. Kind Regards Phase Eight Customer Care

Posted 6 months ago

“Sizing is coming up awfully big”

Helpful Report

Posted 6 months ago

Good morning, Thank you for your feedback. We’re sorry to hear the sizing didn’t meet your expectations. We’ll be sure to pass this on to our product team, as accurate sizing is really important to us. If you need any help finding the right fit or arranging an exchange, our customer service team will be happy to assist. Kind Regards - Phase Eight Customer Care

Posted 6 months ago

“These items did not have the usual Phase 8 quality.”

Helpful Report

Posted 6 months ago

Good morning, I’m sorry to hear that your recent items didn’t meet the usual Phase Eight quality you expect. We aim to maintain high standards across all our products, and your feedback is very important. I’ll make sure it’s passed on to our product team to review. Kind Regards - Phase Eight Customer Care

Posted 6 months ago

“Needs a larger sleeve and pockets”

Helpful Report

Posted 6 months ago

Good morning, Thank you for your feedback. I’m sorry to hear that the sleeve and pocket sizes didn’t meet your expectations. We really appreciate your comments, and I’ll pass them on to our design team for consideration in future collections. Kind Regards - Phase Eight Customer Care

Posted 6 months ago

“This is my second time purchasing from phase eight the first time was fine the second time time was not good because I received a damaged item 😮”

Helpful Report

Posted 6 months ago

Good morning, I am so sorry to hear that your item arrived faulty, this is not the service I wish to provide our customers at all and I can completely understand how disappointing this can be for you. Rest assured this will be reported and investigated internally to ensure that this does not happen again. Kind Regards - Phase Eight Customer Care

Posted 6 months ago

“Very disappointed in this dress”

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Posted 7 months ago

Good morning, Thank you for your feedback. I’m really sorry to hear that the quality of your item didn’t meet your expectations, especially given the price point. We always aim to offer products that reflect great value and quality, so I completely understand your disappointment. Kind Regards Phase Eight Customer Care

Posted 6 months ago

“Not good quality given the price point”

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Posted 7 months ago

Good morning, Thank you for your feedback. I’m really sorry to hear that the quality of your item didn’t meet your expectations, especially given the price point. We always aim to offer products that reflect great value and quality, so I completely understand your disappointment. Rest assured this will be reported. Kind Regards - Phase Eight Customer Care

Posted 6 months ago

“I ordered online waited a week had to chase order up. Told they didn't have in warehouse and were trying all their stores. When it eventually did arrive the zip was faulty.”

Helpful Report

Posted 7 months ago

Good morning, We’re very sorry to hear about the delay and the issue with the zip this is certainly not the experience we want for our customers. Rest assured this will be investigated internally. Kind Regards - Phase Eight Customer Care

Posted 7 months ago

“I had been a fan but am left very disappointed on this occasion.”

Helpful Report

Posted 7 months ago

Good morning, Thank you for taking the time to provide me with your feedback. I am so sorry to hear that you are disappointed on the service provided to you, this is not the service I wish to provide our customers at all. Rest assured this will be investigated internally. Kind Regards Phase Eight Customer Care

Posted 7 months ago

“I was very cross on my order after signing up for black Friday discount it was not taken off & I paid full price. It did not even give the 10% new customer discount. I think you made it too difficult for customers to access it.”

Helpful Report

Posted 7 months ago

Good morning, We’re really sorry to hear about the issues with your discounts that must have been frustrating, and it’s certainly not the smooth experience we aim to provide at all, rest assured I will personally investigate this internally to ensure that the service is improved. Kind Regards - Phase Eight Customer Care

Posted 7 months ago

“Phase eight not a problem every yes never rang the doorbell just left a £125.00 dress behind a plant pot only by chance I saw it had been delivered”

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Posted 7 months ago

Good morning, We’re very sorry to hear about this delivery issue that must have been extremely worrying, especially for such a valuable item. Rest assured this will be investigated internally. Kind Regards - Phase Eight Customer Care

Posted 7 months ago

“So far I have had nothing but negative dealings with Phase eight. After this order I ordeeed another jumpsuit which arrived without the jacket. I was told they could not just send a jacket out, the whole item must be returned and I am to order a new one.”

Helpful Report

Posted 7 months ago

Good morning, We’re really sorry to hear about your recent experience that sounds very frustrating, and it’s certainly not the smooth service we want for our customers. I will be sure to investigate this internally to ensure that this does not happen again. Kind Regards - Phase Eight Customer Care

Posted 7 months ago

“Sadly needed the dress for a graduation event but because of the security tag being left on could not have the dress as not enough time to reorder online etc. Actually would have been better it it had been lined.”

Helpful Report

Posted 7 months ago

Good morning, We’re so sorry to hear about your experience especially as you needed the dress for such an important occasion. We completely understand how disappointing this must have been, this is not the service I wish to provide our customers at all. Rest assured this will be investigated internally. Kind Regards - Phase Eight Customer Care

Posted 7 months ago

“I am a regular customer and have mostly been very happy with their service and products”

Helpful Report

Posted 7 months ago

Thank you for your review, Lynne. We're pleased to hear that you've been generally happy with our service and products. However, we’re sorry to learn that your recent experience didn't meet your expectations. Your feedback is invaluable to us. If there is anything we can help with, please reach out to us below. https://www.phase-eight.com/here-to-help/contact-us.html

Posted 7 months ago

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