Name: Phase Eight
Rating: 4.30

“Dress was packaged in a small parcel so dress very creased.”

Posted 7 months ago

I’m really sorry to hear the dress arrived creased due to the packaging. I understand how disappointing this can be. We’ll review our packaging and ensure items are sent in better condition to prevent this in the future. If you’d like, please contact us so we can check the status of any replacements or returns and help resolve this promptly.

Posted 7 months ago

“The dress was massively long and oversized( I ordered a size 10); a number of the sequins were missing on the garment on arrival, so I had to return it. It was purchased for a particular event so I was very disappointed.Phase 8 is generally high quality and reliable in terms of online purchases so this was not their normal service level.”

Helpful Report

Posted 7 months ago

I’m really sorry to hear the dress arrived oversized and with missing sequins, and that it affected your event. That isn’t the experience we want for you. We’ll review what happened with the sizing and the missing embellishments and arrange a resolution. Please contact us with your order number so we can start the process for a refund or replacement as needed.

Posted 7 months ago

“It isn't Phase Eight per se that gets 2 out of 5 stars. It is the fault of Evri - despite 2 'chats' with Phase Eight, I haven't got any of my order - which was for my daughter's wedding - why on earth use Evri!! I've just this morning asked for my money back. Liz N”

Helpful Report

Posted 7 months ago

I’m really sorry to hear your order hasn’t arrived and that you’ve had multiple chats with Phase Eight without a resolution. That’s understandably frustrating, especially with a delivery for your daughter’s wedding. We’ll review what happened with the Evri delivery and your refund request to help prevent this from happening again. If you’d like, please contact us so we can check the status of refunds or reprocess your order as needed and assist you promptly.

Posted 7 months ago

“Ok but quality of items being sold needs to be better”

Helpful Report

Posted 7 months ago

I’m really sorry to hear you’re unhappy with the quality of items. That’s not the experience we want for you. We’ll review our product quality controls and sourcing to ensure this doesn’t happen again. If you’d like, please contact us so we can look into this order and discuss options for a replacement, return, or refund.

Posted 7 months ago

“Very disappointed with the dress inf9ormation said it was lined received two. Neither were lined . As for delivery what a joke. Would it arrive in a ball in a plastic bag if IT WAS NOT IN THE SALE . WHAT A JOKE”

Helpful Report

Posted 7 months ago

I'm really sorry to hear the dress information stated it was lined but it wasn't, and that the delivery experience was disappointing. That’s not the experience we want for you. We’ll look into why the lining wasn’t accurate and review the delivery handling. If you’d like, please contact us so we can check the status of any refunds or reprocess your request and help resolve this promptly.

Posted 7 months ago

“I was shipped the incorrect dress and found it very hard to get a full refund, had to send several emails. Not straight forward.”

Helpful Report

Posted 7 months ago

I’m really sorry to hear you received the incorrect dress and that obtaining a full refund has been difficult. That’s not the experience we want for you. We’ll look into what happened with your order and the refund process to prevent this from happening again. If you’d like, please contact us so we can review the status of your refund and assist with reprocessing if needed.

Posted 7 months ago

“Very easy to buy and good”

Helpful Report

Posted 7 months ago

Hi there, Thanks for your feedback. We’re glad the buying process was easy. If you would like to discuss anything further, please feel free to reach out to our Customer Care Team. Kind regards, Team Phase Eight

Posted 7 months ago

“Ordered this lovely jumper using a first time discount code, but when it arrived it was damaged. As you cannot return and reorder I had to order again but this time without any discount. When the second jumper arrived it too was very badly damaged (the neck band was ripped from the jumper). How can these items (not cheap) be sent out in sealed bags,without any quality control? As I really wanted the jumper I had to reorder and pay out again (before any refunds received) for a third time. Luckily this time I spoke on a Chat line and the person offered me a dicsount and free postage. But all in all a most unsafisfacotryand frustrating experience.”

Helpful Report

Posted 7 months ago

I’m really sorry to hear you’ve received damaged jumpers, especially after using a discount and trying again. That isn’t the experience we want for you. We’ll review what happened with the packaging, quality checks, and the returns/reorder process to prevent this in the future.

Posted 7 months ago

“Very poor quality. I have bought lots of dresses from phase eight but was very disappointed with the quality of this material. That was a great shame as the style and fit were perfect.”

Helpful Report

Posted 7 months ago

Hi Lynda, Thank you for sharing your feedback. We’re glad to hear that you liked the style and fit of the dress, but we’re very sorry that the quality of the material was disappointing. We take quality seriously, and your comments have been passed on to our product team to review with our suppliers. We appreciate your loyalty as a customer and hope that future purchases will fully meet your expectations. Kind regards, Phase Eight Customer Care

Posted 7 months ago

“Very poor standard of packaging. Expensive items sent in small plastic bags meant both items were extremely creased.”

Helpful Report

Posted 7 months ago

Hi Janice, Thank you for your feedback. We’re sorry to hear that the packaging did not meet your expectations and that your items arrived creased. This is certainly not the experience we want for our customers, especially when receiving higher-value pieces. Your comments about the packaging have been shared with our fulfilment team, as we’re always looking for ways to improve how our items are packed and delivered. We appreciate you taking the time to let us know about your experience. Kind regards, Phase Eight Customer Care

Posted 7 months ago

“This blouse is very big/oversized. The pleat at the front did nothing for me just accentuated the baggy style. I think it would look better on someone taller. The fabric is lovely but the style was not for me.”

Helpful Report

Posted 7 months ago

Hi Jackie, Thank you for taking the time to share your feedback. We’re pleased to hear that you liked the fabric, but we’re sorry that the fit and style of the blouse didn’t work as you’d hoped. Oversized designs can fit differently depending on personal preference and body shape, and we appreciate your comments about the front pleat and overall fit. Feedback like this is really helpful for our team and for other customers considering the style. Kind regards, Phase Eight Customer Care

Posted 7 months ago

“This is a beautiful dress and it really suited my shape. Sadly I sent for 1 that I couldn't keep because the lining was stitched badly and the velvet was all uneven on the split and the hem. I returned it and sent for another hoping it would be okay but it was exactly the same. I was gutted. Hence the 2 stars, otherwise it would be 5.”

Helpful Report

Posted 7 months ago

Hi Eleanor, Thank you for taking the time to share your feedback. We’re really pleased to hear that you loved the style of the dress and that it suited your shape so well, but we’re very sorry to learn about the issues you experienced with the lining and the velvet finishing. We completely understand how disappointing it must have been to reorder the dress hoping for a better piece, only to find the same problem again. This is certainly not the level of quality we aim to deliver. Your comments about the stitching and uneven finish will be shared with our product and quality teams so they can investigate further with our supplier. Thank you again for bringing this to our attention, and we’re truly sorry that this experience left you feeling disappointed. Kind regards, Phase Eight Customer Care

Posted 7 months ago

“Too big and sloppy”

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Posted 8 months ago

Hi Carla, Thank you for your feedback. We're sorry to hear the fit wasn’t quite right for you. We appreciate your comments and will share them with our team.

Posted 7 months ago

“Beautiful dress arrived folded several times and packed into a small box ( shoe box size) . I was so disappointed it was so crushed , I returned it to a store the next day .”

Helpful Report

Posted 8 months ago

Hi Elizabeth, Thank you for your feedback. We’re pleased to hear you found the dress beautiful, but we’re very sorry that it arrived in a condition that left you disappointed. We understand how frustrating this must have been, and we appreciate you bringing it to our attention.

Posted 7 months ago

“The dress was the completely wrong size! At least and 18 when it said 14 on the label so I had to send it back. To add insult to injury £1.95 has been deducted from the refund when it was not my fault.”

Helpful Report

Posted 8 months ago

Hi Anne, Thank you for your feedback. I’m sorry to hear about the incorrect size and the unexpected deduction from your refund. Please share your order number and any relevant details so we can investigate the sizing issue with the label and review the refund deduction promptly. We value your satisfaction and will work to resolve this for you.

Posted 7 months ago

“The item I ordered arrived in a very poor state.Completely crumpled and creased.I had to return it.”

Helpful Report

Posted 8 months ago

Hi Elizabeth, We’re very sorry to hear that your item arrived in such poor condition. That’s certainly not the standard we aim to deliver. Thank you for returning it — we completely understand your disappointment. We’ll be reviewing our packaging and handling processes to help prevent this from happening again.

Posted 8 months ago

“Very long dress and a lot bigger than expected everywhere and would easily crease”

Helpful Report

Posted 8 months ago

Hi Claire, We’re really sorry to hear the dress didn’t fit as expected and that it creases easily. That isn’t the experience we want for you. If you’d like, we can help with a return for a different size or style, or advise on easy-care options to reduce creasing. Please let us know your order number and what you’d prefer, and we’ll take it from there.

Posted 8 months ago

“Not the quality or fit I would normally expect from Phase Eight”

Helpful Report

Posted 8 months ago

Hi Vicky, I’m really sorry to hear that the quality and fit didn’t meet your expectations from Phase Eight. That isn’t what we aim for, and I appreciate you letting us know. If you’d like, I can help check returns or possible alternatives that might suit you better. Please share your order number and the item details, and any specifics on what didn’t fit well, so we can address this promptly.

Posted 8 months ago

“The lining in the sleeves and coat seemed to be too large for the coat . Also the wool exterior was very hard .”

Helpful Report

Posted 8 months ago

Hi Vicky, Thank you for taking the time to share your feedback. We’re sorry to hear the fit and feel of the Lydia coat didn’t meet your expectations. The lining should sit smoothly within the sleeves and body, so we appreciate you highlighting this. We also understand that fabric texture is a personal preference, some wool blends can feel firmer initially, though they often soften with wear. Your comments are really helpful and will be shared with our product team as we’re always looking to improve both fit and fabric quality. Kind regards, Phase Eight Customer Care

Posted 8 months ago

“Very disappointed that a) the fact thst online purchased earrings are not refundable. This should be flagged at purchase NOT in small print. b) the earrings have not been returned. So no refund and no return”

Helpful Report

Posted 8 months ago

Hi Nikki, I’m really sorry for the frustration around the earrings and the refund situation. This isn’t the experience we want for you. We will raise this feedback with our team. Regarding the return of the earrings, I can see our team are currently looking into this for you and will be in touch with an update soon. Kind regards, Phase Eight Customer Care

Posted 8 months ago

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