Name: Phase Eight
Rating: 4.30

“My order looked lovely when it arrived, I was excited to try it on, though I struggled pulling the zip up after much effort, this made it feel uncomfortable, several attempts later I decided this dress wasn't for me, I returned the item after a few days. 12 days later with no email correspondence confirmed my return i was dissapointed from this reputable online Co, I finally got email confirming return and was charged £1.95 postage with a further reduction on my refund leaving me with a total refund less £12.00, I find this unacceptable, dishonest from an online reputable company, this has led me to think twice before firstly using phase 8 online and secondly the small print on returns are very unclear...very dissapointing”

Helpful Report

Posted 8 months ago

I’m really sorry you had trouble with the zip and the return process, and for the confusion around your refund. This isn’t the experience we want for you. Please contact our customer care team with your order number so we can investigate and arrange a resolution promptly. Kind regards, Team Phase Eight

Posted 8 months ago

“Far too big returned it last week but still haven’t heard about refund”

Helpful Report

Posted 8 months ago

I’m really sorry you’ve been waiting for your refund and that the size issue caused frustration. This isn’t the experience we want for you. Please contact our customer care team with your order number so we can investigate and arrange a resolution promptly. Kind regards, Team Phase Eight

Posted 8 months ago

“Wrong item delivered. Was told to reorder and return wrong item which I did. Reorder received correct item but box all squashed and I had to reshape the fascinator. Also my refund took ages even though I was told it would be done quickly.”

Helpful Report

Posted 8 months ago

I’m really sorry you received the wrong item and that the reorder arrived damaged, and for the delay with your refund. This isn’t the experience we want for you. Please contact our customer care team with your order number so we can investigate and arrange a resolution promptly. Kind regards, Team Phase Eight

Posted 8 months ago

“I haven’t received this yet. So my review would be that delivery is quite long”

Helpful Report

Posted 8 months ago

I’m really sorry your delivery hasn’t arrived yet and that you’re unhappy with the speed of our service. This isn’t the experience we want for you. Please contact our customer care team with your order number so we can investigate and arrange a resolution promptly. Kind regards, Team Phase Eight

Posted 8 months ago

“Easy to order, arrived quickly, returns easy too.”

Helpful Report

Posted 8 months ago

I’m really sorry you felt disappointed with your experience. If there was any issue despite easy ordering and returns, please contact our customer care team with your order number so we can review and address this promptly. Kind regards, Team Phase Eight

Posted 8 months ago

“I love this jacket and it's the third one that I've had in different sizes. Unfortunately though I wasn't impressed with the ordering process. The jacket was clearly marked as next day delivery if ordered before 8pm and when I placed the order and paid the additional fee it was indeed confirmed as delivery next day. However I then received an email from Evri saying that delivery might be by Saturday which was 3 days but would still have worked for me. I did a webchat and after 20 minutes I was told that yes it would be delivered asap but not next day and I would be refunded the uplift in cost for the next day delivery but wasn't given any reason. Worse still the order wasn't actually delivered until the following week. Too late for the event I needed it for. I'd rather have goods under promised and over delivered. Disappointed.”

Helpful Report

Posted 8 months ago

I’m really sorry the delivery didn’t meet the next-day promise and that the order arrived later than expected. That isn’t the experience we want for you. Please contact our customer care team with your order number so we can review what happened with the courier and ensure any refund is processed promptly.

Posted 8 months ago

“Far too long for a petit fit”

Helpful Report

Posted 8 months ago

I’m really sorry that this item was too long for a petite fit. This isn’t the experience we want. Please contact our customer care team with your order number so we can review the fit issue and discuss options.

Posted 8 months ago

“This suit, although lovely arrived looking like it had just been bought from a jumble sale. The trousers were completely screwed up and will need to be taken to be pressed before they can be worn. I expected so much more from Phase Eight”

Helpful Report

Posted 8 months ago

Hi Angela, I’m really sorry the suit arrived looking creased and unpresentable. That isn’t the experience we want you to receive at all. Please contact our customer care team with your order number and any photos, if you need further assistance. Kind regards, Team Phase Eight

Posted 8 months ago

“Way too long for petite . No flower attached to collar. Came very creased.”

Helpful Report

Posted 9 months ago

Hi Julia, I’m really sorry the item didn’t meet expectations and arrived creased with the collar detail missing. That isn’t the experience we want. If you’d like us to look at alternatives, please could you contact our customer care team . Kind regards, Team Phase Eight

Posted 9 months ago

“This dress is considerably smaller that the same dress in black, burgundy, sparkle etc. I have at least six of these dresses in different colours but the red and actually the navy are noticeably small and much shorter. Bizarre. Hence the return.”

Helpful Report

Posted 9 months ago

Hi Nancy, I’m really sorry to hear about the sizing issues you’ve noticed with this dress compared to other colours. That sounds frustrating. If you’d like us to look into this quickly, please could you reach out to our customer care team with your order details and the colours/sizes affected? We’ll investigate and get this sorted for you. Kind regards, Team Phase Eight

Posted 9 months ago

“To spend £140 on a dress and it to arrive in the smallest bag ever and therefore creased beyond belief is not acceptable. First time shopping online with with Phase 8 - I was so disappointed and also quite angry as looking for mother of the groom outfit. will try and visit a store in person next time”

Helpful Report

Posted 9 months ago

Hi Linda, I’m really sorry to hear about the creased dress and the disappointment with your online experience. That isn’t what we want for our customers. If you’d like us to resolve this quickly, please contact our customer care team with your order number and any photos of the creasing. We’ll review and arrange a suitable remedy. Kind regards, Team Phase Eight

Posted 9 months ago

“It’s too big so I have returned it so have you sent the refund”

Helpful Report

Posted 9 months ago

Hi Beverley, I’m really sorry to hear the item didn’t fit and you’re checking on your refund. Please could you contact our customer care with your order number so we can look into the refund status and resolve quickly? Kind regards, Team Phase Eight

Posted 9 months ago

“Unfortunately I felt this dress was a little drab and excessively creased and feared trying to remove creases.”

Helpful Report

Posted 9 months ago

Hi Helen, I’m really sorry to hear the Phase Eight dress felt drab and that you’re dealing with excessive creasing. That isn’t what we want for you. If you’d like us to resolve this quickly, please contact our customer care team with your order number and any photos of the dress. We’ll review and arrange a suitable remedy. Kind regards, Team Phase Eight

Posted 9 months ago

“This coat is smaller than a 22. Sleeves are tight and it was missing a button. I am not able to return it as I did not realise sale items only had 14 days for returns and not the normal 28. I usually love my Phase Eight purchases but this is disappointing.”

Helpful Report

Posted 9 months ago

Hi Alyson, I’m really sorry to hear the coat didn’t fit and was missing a button, and that the return window caused frustration. If you’d like us to look into this quickly, please could you contact our customer care team with your order number and the item details? We’ll review and arrange a suitable remedy for you. Kind regards, Team Phase Eight

Posted 9 months ago

“I love the design of this jumpsuit but unfortunately the very lightweight fabric let it down.”

Helpful Report

Posted 9 months ago

Hi Sheelagh, I’m really sorry to hear the very lightweight fabric let the jumpsuit down. That isn’t what we want for our customers. Kind regards, Team Phase Eight

Posted 9 months ago

“Nit true to size very small fitting”

Helpful Report

Posted 9 months ago

Hi Kay, I’m really sorry to hear the item doesn’t fit true to size and feels very small. That isn’t what we want for our customers. If you’d like us to look into this quickly, please could you reach out to our customer care team with your order number and the size/colour you purchased? We’ll investigate and get this sorted for you. Kind regards, Team Phase Eight

Posted 9 months ago

“Always love Phase Eight clothing, apart from this time. I thought the pyjamas in question were of poor quality and badly sized too, I felt I couldn't gift them to anyone because of this. I will still buy from Phase Eight though as I still lvery much ike their clothing.”

Helpful Report

Posted 9 months ago

Hi there, I’m really sorry to hear the pyjamas didn’t meet expectations in quality or sizing, and that you wouldn’t feel comfortable gifting them. That isn’t the experience we want. If you’d like us to help, please could you contact our customer care team with your order number and the details of the sizing issue or return options? We’ll review and arrange a suitable resolution promptly. Kind regards, Team Phase Eight

Posted 9 months ago

“Lovley dress, much too big, I managed to purchase in a smaller size, happy now. Thank you.”

Helpful Report

Posted 9 months ago

Hi Heather, Thanks for letting us know. I’m glad you were able to find a smaller size and that you’re happy with it now. If you need any help with a return for the original item or have any questions, please don’t hesitate to reach out.

Posted 9 months ago

Hi Heather, I’m glad you found a smaller size that fits better. Kind regards, Team Phase Eight

Posted 9 months ago

“Cheap looking fabric and not the best fitting garment. Didn’t have any structure at all. Comfortable if you don’t mind a baggy kind of look!”

Helpful Report

Posted 9 months ago

Hi Liz, I’m really sorry to hear the fabric and fit weren’t up to your expectations. That’s not what we want for you. Your feedback is valuable and we hope to make your next order just perfect for you.

Posted 9 months ago

“Lovely colour size very small. Not worth the money.”

Helpful Report

Posted 9 months ago

Hi there, I’m sorry to hear the item didn’t meet your expectations due to its fit and value. I understand how frustrating that can be. Your feedback is incredibly important to us, we hope to make your next purchase the best one yet!

Posted 9 months ago

Phase Eight Reviews