“I returned 3 Cristine jumpers because they were too big. It took several on-line chats to get them to refund these, as they only wanted to refund one item it seemed. I ordered the dark red jumper twice and never received it, I ended up with 2 bright red jumpers when I only wanted one, but because of the bad customer service on returns, I never returned it. I used to buy a lot of Phase Eight stuff in stores but due to the wrong item being sent twice and the difficullty in getting a refund, I'm never going to order Phase Eight online again. What a pity. They need to look at excellent on-line customer service stores like Roman Originals, who are just great and easy to deal with. I spent an inordinate amount of time with Phase Eight, just trying to get my money back!”
Hi Alison. We’re truly sorry to hear about your experience with your recent order and the challenges you faced with our returns process. Your feedback is invaluable to us, and we’re committed to preventing this from happening in the future. We understand your frustration, especially when it comes to wanting the right items and a smooth refund process. Thank you for taking the time to share your thoughts, your refund has since been processed for you. We look forward to making your next experience a better one.
Thank you for your review, Fatemah. We’re truly sorry to hear that your order wasn’t complete and that you’ve had to go back and forth to get it sorted. We understand how upsetting this can be and appreciate your patience. Our Customer Care Team have since resolved this for you, which is great. We would love to restore your faith with us again soon.
“Very disappointed with the way the item was packaged. I haven't ordered online from Phase Eight for a long time, but certainly won't be doing so again.”
Thank you for sharing your feedback with us. We're so sorry to hear that the packaging did not meet your expectations. Your comments are important to us, and we are continuously working to make sure this does not happen again. We hope you'll reconsider us in the future.
Thank you for your recent feedback, Karen. We truly apologise for the inconvenience you’re experiencing with your refund. We understand how important this is and appreciate your patience. We can see that this has now been processed and refunded for you today. We look forward to restoring your faith with us in the future.
“Picture of dress on website shows blue flowers on dress, however dress i received had teal coloured flowers... completely different to the picture.. very disappointing.”
Thank you for your feedback regarding the dress. We're truly sorry to hear that the colour didn't match that on our website. We strive to provide accurate representations on our website, and your comments will help us improve. We look forward to restoring your faith in us soon.
“I have found that everything that I have ordered recently arrived in a very creased state as if the items were just bundled into the parcel. I accept a certain amount of creasing due to the nature of online delivery but it is not difficult to fold items carefully prior to packaging and sending out. It has meant that the clothes were not seen to their best advantage and have all been returned. I would be reluctant to order again.”
Thanks for letting us know! We are sorry the items arrived creased that’s not what's expected from our team. We’ve passed your feedback on and hope you’ll give us another chance to get it right.
Thank you for your feedback. We understand that value for money is important, and we take pride in creating clothing that combines thoughtful design, high-quality fabrics, and careful craftsmanship. Our goal is to offer pieces that last and bring long-term enjoyment to our customers.
Thank you for your feedback, Jeanette. We're sorry to hear that your experience didn't meet your expectations.
We would love the chance to be more than good enough. Please do reach out to our team here: https://www.phase-eight.com/here-to-help/contact-us.html
We’re sorry to hear about your experience and the inconvenience of having to return your item in person.
Your feedback is appreciated and will be shared with our team to help improve our service.
Thank you for your feedback, Shirley. We’re really sorry to hear you were disappointed with your experience. We would love to try and put it right.
Please do reach out to us: https://www.phase-eight.com/here-to-help/contact-us.html
Thank you for taking the time to share your thoughts, Helen. We’re sorry this dress didn’t meet your expectations and appreciate you letting us know, feedback like yours helps us do better.
We really appreciate you taking the time to share your thoughts. Sorry to hear the descriptions and packaging weren’t quite right, that’s not the experience we want for anyone. We’ll be reviewing this to make sure we do better next time.
I’m really sorry you’re unhappy with the padding and for any concern about animal cruelty. This isn’t the experience we want. Please contact our customer care team with your order number and details so we can review this and discuss next steps.
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