Name: Phase Eight
Rating: 4.30

“I ordered 2 dresses - both arrived very creased and both had dirty marks round the hem. Disappointed in the quality too. I'm unlikely to order from Phase Eight again.”

Helpful Report

Posted 5 months ago

We’re really sorry to hear you’ve had this experience, and that the dresses arrived creased with dirty marks. That isn’t the experience we want for you. Please contact our Customer Care team with your order number and details about the item issues so we can look into this and resolve it quickly. Kind regards, Team Phase Eight

Posted 5 months ago

“This order was never dispatched or received. I cancelled the order as outfit ordered also returned”

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Posted 5 months ago

We’re really sorry to hear you’re disappointed, Cynthia. That isn’t the experience we want for you. Please contact our Customer Care team with your order details so we can look into why the order wasn’t dispatched and assist with the cancellation and return of the outfit. Kind regards, Team Phase Eight

Posted 5 months ago

“Very quick to help on the online chat when I had a problem with my order. Also very quick to respond to my request for a refund of the postage.”

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Posted 5 months ago

We’re glad the online chat was quick to respond for you, Virginia. We’ll make sure your postage refund is handled promptly as well. Please contact our Customer Care team with your order number and the details of the refund request so we can process this quickly. Kind regards, Team Phase Eight

Posted 5 months ago

“Ordered the same dress twice and both times the dress had pulls in it and a hole in fabric where security tag had been.”

Helpful Report

Posted 5 months ago

We’re really sorry to hear you’ve had this experience, and that the dress arrived with pulls and a hole from the security tag. That isn’t the standard we aim for. Please contact our Customer Care team with your order details and any photos of the issue so we can look into it and resolve quickly. Kind regards, Team Phase Eight

Posted 5 months ago

“Usually very good”

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Posted 5 months ago

Thanks for sharing your experience. We’re sorry to hear you rated us 2/5 and that something didn’t meet your expectations. We’d like to look into this and help make it right. Please contact our Customer Care team directly to reach a resolution.

Posted 5 months ago

“Good selection of accoasion outfits - accessories not all available in store so had to order online”

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Posted 6 months ago

We’re really sorry that some accessories weren’t available in store and you had to order online. That isn’t the experience we want for you. We hope you are happy with your new products, and hope to welcome you again soon!

Posted 5 months ago

“I’m 5’2 and this dress drags on the floor.So I would have to have it taken up.Sadly it doesn’t fit my curves.so the top would need adjustment too .Its vey pretty but I need a mother of the bride dress and I looked like a bridesmaid”

Helpful Report

Posted 6 months ago

Hi there, We’re sorry to hear the dress didn’t meet your expectations and that length and the fit aren’t right for you. If you’d like, please contact us with your preferred styles and we’ll recommend pieces for you. Kind regards, Team Phase Eight

Posted 6 months ago

“It’s uneven at the back of the dress where the slit is wound recommend it . Would have returned it if I didn’t wear it for a charity do”

Helpful Report

Posted 6 months ago

Hi Daxa, We’re very sorry to hear that the dress was not as expected and that you experienced an issue with the finish at the back. This is not the standard we aim to provide, and we understand how disappointing this must have been, especially for a special occasion. We appreciate you taking the time to share your feedback, and it will be passed on to our quality team for review. Thank you for letting us know, and we apologise for any inconvenience caused.

Posted 6 months ago

“Not for me. Far too somber”

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Posted 6 months ago

Hi Carole, Thanks for sharing your thoughts. We’re sorry to hear Phase Eight felt too somber for you. If you’d like, we can suggest brighter pieces or help you find styles that better match your preferences. Please let us know how we can assist.

Posted 6 months ago

“If you send all your stock out in that condition iam surprised people would buy these need to rethink your wrapping of your garments”

Helpful Report

Posted 6 months ago

Hi Ann, We’re sorry to hear your stock arrived in that condition and that the wrapping didn’t meet expectations. This isn’t the standard we aim for, and we’ll pass your feedback to our packaging team for review. If you’d like, we can arrange a replacement or refund for the affected items. Please share your order number and details, and we’ll assist.

Posted 6 months ago

“Die Farbe des fascinator war nicht so wie angegeben und passt überhaupt nicht zum Jumpuit. Es ist sehr ärgerlich, da beides zusammen auf dem Foto gezeigt wurde. Auf meine Anfrage habe ich keine Rückmeldung erhalten. Ich möchte den Fascinator nicht”

Helpful Report

Posted 6 months ago

Hi there, We’re very sorry to hear that the fascinator did not match your expectations and that the colour was not as described. We also apologise that you did not receive a response to your previous enquiry, as this is not the level of service we aim to provide. We understand how frustrating this must be, especially as it was purchased to match your jumpsuit. Please rest assured we would like to resolve this for you. If you no longer wish to keep the item, please contact our customer service team with your order details so we can assist you with a return and ensure this is resolved as quickly as possible.

Posted 6 months ago

“They need to refund as quickly as they take payment. It is not fair to expect customer to have to repurchase a faulty dress multiple times and await payment for weeks .”

Helpful Report

Posted 6 months ago

We’re really sorry to hear about your experience—that’s understandably frustrating. We aim to process refunds as quickly as possible, but we recognise that waiting, especially after receiving a faulty item more than once, isn’t acceptable. This isn’t the experience we want for our customers. Your feedback is important, and we’ll be reviewing this to improve both our quality checks and refund times. If you’re still awaiting a refund or need further assistance, please get in touch with our customer service team so we can look into this as a priority and get it resolved for you.

Posted 6 months ago

“Dress I was sent was previously tried on or worn as it had a lots of snags around zip area and at the front of the dress. I expect some quality control from the dispatch team.”

Helpful Report

Posted 6 months ago

We’re really sorry to hear this—that’s certainly not the condition your dress should have arrived in. We understand your concerns around quality control, and you’re absolutely right to expect items to be thoroughly checked before dispatch. Your feedback has been shared with our fulfilment team so this can be investigated and improvements made. If you haven’t already, please get in touch with our customer service team so we can resolve this for you as quickly as possible.

Posted 6 months ago

“Fascinator was not delivered for 2 weeks, packaging was damaged and fascinator squashed and creased. Long delivery left no time to source a replacement, awaiting decision about whether I can keep with a discount applied. Communication has dried up after requesting this. Feel let down, which is a shame as the item would be lovely if not damaged”

Helpful Report

Posted 6 months ago

Hi Christine, We’re really sorry to hear your fascinator arrived damaged and that the delivery and communication didn’t meet your expectations. That isn’t the experience we want for you. If you’d like, please email us at Customer Service and share your order number and any photos of the damaged packaging, and we’ll look into this for you and get back to you promptly. Kind regards, Team Phase Eight

Posted 6 months ago

“My delivery was in really poor condition, I would like to have bought more but it all seemed so creased and therefore unsuitable to take on holiday. I prefer shopping in your stores. Sadly this is a limited option in Cornwall.”

Helpful Report

Posted 6 months ago

We’re really sorry to hear your order arrived in poor condition and that it wasn’t suitable for your holiday. We completely understand how disappointing that must have been, especially when you were hoping to purchase more. Your feedback about the condition on arrival is really important and will be shared with our fulfilment team to review how items are packed and protected in transit. We also appreciate your comments about store availability in Cornwall, and we’ll make sure this is passed on to the relevant team. If there’s anything we can do to help further, please don’t hesitate to get in touch with our customer service team.

Posted 6 months ago

“Nice but too much on top making it unflattering - so not suited to bigger size if you want clothes to help your shape not make it worse”

Helpful Report

Posted 6 months ago

Hi there, Thank you for sharing your feedback, we’re glad to hear you liked the item, but we’re sorry it didn’t feel as flattering as you’d hoped. We understand how important it is for clothing to complement and support your shape, and we appreciate your comments about the fit and proportions on top. This is really valuable insight for our team as we continue to refine our designs to better suit a range of body shapes and sizes. If you’d like help finding a style that offers a more balanced or flattering fit, our customer service team would be happy to assist. Kind regards, Phase Eight Customer Care

Posted 6 months ago

“15 days after placing order I am still waiting for delivery. I have since tried it on in shop and found It an exceptionally heavy material that feels quite spongy - like neopren. Needed for wedding in Italy so not suitable. I will be returning it when it eventually arrives as refund requests have been ignored.”

Helpful Report

Posted 6 months ago

We’re really sorry to hear about the delay and the issues you’ve encountered with the item. We understand how important this was for your wedding in Italy. Please contact our Customer Care team with your order number and any tracking details so we can investigate, arrange a refund if applicable, and ensure this doesn’t happen again.

Posted 6 months ago

“3 out of 5 faulty”

Helpful Report

Posted 6 months ago

We’re really sorry the item didn’t meet your expectations and for any inconvenience caused. Please contact our Customer Care team with your order number and a brief description of the issue. If possible, include any photos (e.g., product, packaging) to help us review and resolve quickly.

Posted 6 months ago

“Item was delayed, took 2 weeks to be delivered. When arrived the box was squashed and torn and the fascinator squashed and permanently creased. Not a good service at all. I will see what they will do but now not enough time for a replacement.”

Helpful Report

Posted 6 months ago

We’re really sorry your order arrived late and in a damaged condition, and that you’re left with a creased fascinator. This isn’t the experience we want for you. Please contact our Customer Care team with your order number and, if possible, photos of the damaged packaging and item so we can review what happened and help arrange a suitable solution.

Posted 6 months ago

“Material is just not the quality of previous cardigans I have bought. Very disappointing.”

Helpful Report

Posted 6 months ago

We’re really sorry to hear the quality isn’t meeting your expectations. We’d like to review what happened and help ensure this doesn’t happen again. Please contact our Customer Care team with your order details so we can look into this and assist with an exchange or refund as quickly as possible.

Posted 6 months ago

Phase Eight Reviews