Name: Phase Eight
Rating: 4.32

“Always love Phase Eight clothing, apart from this time. I thought the pyjamas in question were of poor quality and badly sized too, I felt I couldn't gift them to anyone because of this. I will still buy from Phase Eight though as I still lvery much ike their clothing.”

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Posted 4 months ago

Hi there, I’m really sorry to hear the pyjamas didn’t meet expectations in quality or sizing, and that you wouldn’t feel comfortable gifting them. That isn’t the experience we want. If you’d like us to help, please could you contact our customer care team with your order number and the details of the sizing issue or return options? We’ll review and arrange a suitable resolution promptly. Kind regards, Team Phase Eight

Posted 4 months ago

“Lovley dress, much too big, I managed to purchase in a smaller size, happy now. Thank you.”

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Posted 4 months ago

Hi Heather, Thanks for letting us know. I’m glad you were able to find a smaller size and that you’re happy with it now. If you need any help with a return for the original item or have any questions, please don’t hesitate to reach out.

Posted 4 months ago

Hi Heather, I’m glad you found a smaller size that fits better. Kind regards, Team Phase Eight

Posted 4 months ago

“Cheap looking fabric and not the best fitting garment. Didn’t have any structure at all. Comfortable if you don’t mind a baggy kind of look!”

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Posted 4 months ago

Hi Liz, I’m really sorry to hear the fabric and fit weren’t up to your expectations. That’s not what we want for you. Your feedback is valuable and we hope to make your next order just perfect for you.

Posted 4 months ago

“Lovely colour size very small. Not worth the money.”

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Posted 4 months ago

Hi there, I’m sorry to hear the item didn’t meet your expectations due to its fit and value. I understand how frustrating that can be. Your feedback is incredibly important to us, we hope to make your next purchase the best one yet!

Posted 4 months ago

“I sent the dresses back, but I didn’t receive my money yet”

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Posted 4 months ago

Hi Monique, I’m so to hear you haven’t received your refund yet. Our great customer care team have now put this through for you. We hope your next experience is a smoother one.

Posted 4 months ago

“Have Just returned Skirt.When my wife opened package.Size 8 on one lable was size 16 on skirt,. Very upset to find mutch bigger size had been sent in error.”

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Posted 4 months ago

Hi Julian, I’m so sorry to hear about the incorrect size label and the mix-up with your wife’s skirt. I can understand how frustrating that must be. We are determined to make your next order with us just perfect.

Posted 4 months ago

“One of the stones was silver amongst the reat being bronze. It stuck out like a sore thumb and wouldn’t have been able to forget it.”

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Posted 4 months ago

“Perfect and quick service”

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Posted 4 months ago

Hi Stephanie. Thanks for getting in touch. We’re glad to hear you had perfect and quick service. If there’s anything else we can assist with, please let us know.

Posted 4 months ago

“Parcel never arrived.so no idea what the dress was like.”

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Posted 4 months ago

Hi Amanda, I’m really sorry your parcel never arrived and understand how disappointing this must be. It looks like your query has since been resolved, but we would love to make sure your next order is perfect for you. If you need any further assistance, please reach out.

Posted 4 months ago

“Great quality clothes.”

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Posted 4 months ago

Hi Samia. Thanks for sharing your feedback. We’re glad you’re happy with the quality of our clothes. If there’s anything else we can help with or if you have any questions, please let us know.

Posted 4 months ago

“Over sized”

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Posted 5 months ago

Hi Kathryn. Thank you so much for your feedback. We’re so sorry the item felt oversized. If you’d like, we can help find another item that is perfect for you. Please get in touch so we can help. https://www.phase-eight.com/here-to-help/contact-us.html

Posted 4 months ago

“Dress was not for me, arrived very creased and quality of fabric was poor.”

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Posted 5 months ago

Hi Lisa. We’re truly sorry to hear the dress arrived creased and the fabric quality wasn’t up to our standards. This must have been so disappointing. I hope we can help you find something else you love with us in the future.

Posted 4 months ago

“Always helpful and very good”

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Posted 5 months ago

Hi Carol. We’re pleased to hear that your experience was a positive one! If there is anything else we can assist with to make your review a 5* one, please reach out to us.

Posted 4 months ago

“I never received the shoes as they were out of stock even though website said there was one pair in my size available.”

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Posted 5 months ago

Hi Jane. We’re really sorry to hear your shoes weren’t delivered because of a stock discrepancy on the site. Please get in touch below so we can look into this and arrange a resolution as quickly as possible. https://www.phase-eight.com/here-to-help/contact-us.html

Posted 4 months ago

“The jumper part after first wash is already pilling. Disappointing”

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Posted 5 months ago

Hi Alison. We’re really sorry to hear the jumper pilled after the first wash, that isn’t what we’d expect. If you’d like, we can help or advise on care to help prevent further pilling. Please get in touch below so we can resolve this for you. https://www.phase-eight.com/here-to-help/contact-us.html

Posted 5 months ago

“Very , very disappointed. Wore it first time New Years Eve, it looked good on for 2minutes then it just would not stay in the mimi shape it fell down to full length. No matter how I tried the band that is meant to hold it in mimi is just not strong enough. I have had this style of dress off you in the past & that was great ,no problem. Did consider sending it back.”

Helpful Report

Posted 5 months ago

Hi Carole. We’re really sorry to hear the Mimi dress didn’t stay in shape on New Year’s Eve. That isn’t what we’d expect. Please contact us so we can help resolve this for you- https://www.phase-eight.com/here-to-help/contact-us.html

Posted 5 months ago

“The zip is really poor quality and feels like it is going to break so not been able to wear it”

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Posted 5 months ago

Hi Karen. We’re so sorry to hear the zip quality is giving you trouble and that you haven’t been able to wear it. It looks like your query hasn't been resolved, we will be in touch with further assistance.

Posted 5 months ago

“The blue dress came in an open bag and smelled of perfume so I assume somebody had already tried it on. The brown dress wasn't up to the usual quality that my other phase eight dresses are, the inside slip felt wrong at the seams.”

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Posted 5 months ago

Hi there. We’re really sorry to hear about this experience with the blue and brown dresses. That isn’t what we’d wish for our customers. Please get in touch so we can look into a refund, or return options and investigate the packaging and quality concerns. You can reach us here: https://www.phase-eight.com/here-to-help/contact-us.html

Posted 5 months ago

“Disappointed I had to pay to return items”

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Posted 5 months ago

Hello there. We're really sorry to hear that our returns process was not what you had hoped for. Your feedback is incredibly important to us, we will continue to review the process so our customer's have a smooth shopping experience.

Posted 5 months ago

“Very disappointing. Two items purchased, one item cancelled and still waiting for a refund. The other item was too small”

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Posted 5 months ago

Hello Rachel. We’re really sorry to hear that your refund was delayed. It looks like this has since been resolved for you. We hope to make your next experience a better one.

Posted 5 months ago

Phase Eight Reviews