Hi Amanda,
I’m really sorry your parcel never arrived and understand how disappointing this must be. It looks like your query has since been resolved, but we would love to make sure your next order is perfect for you. If you need any further assistance, please reach out.
Hi Samia. Thanks for sharing your feedback. We’re glad you’re happy with the quality of our clothes. If there’s anything else we can help with or if you have any questions, please let us know.
Hi Kathryn. Thank you so much for your feedback. We’re so sorry the item felt oversized. If you’d like, we can help find another item that is perfect for you. Please get in touch so we can help.
https://www.phase-eight.com/here-to-help/contact-us.html
Hi Lisa. We’re truly sorry to hear the dress arrived creased and the fabric quality wasn’t up to our standards. This must have been so disappointing. I hope we can help you find something else you love with us in the future.
Hi Carol. We’re pleased to hear that your experience was a positive one! If there is anything else we can assist with to make your review a 5* one, please reach out to us.
Hi Jane. We’re really sorry to hear your shoes weren’t delivered because of a stock discrepancy on the site. Please get in touch below so we can look into this and arrange a resolution as quickly as possible. https://www.phase-eight.com/here-to-help/contact-us.html
Hi Alison. We’re really sorry to hear the jumper pilled after the first wash, that isn’t what we’d expect. If you’d like, we can help or advise on care to help prevent further pilling. Please get in touch below so we can resolve this for you.
https://www.phase-eight.com/here-to-help/contact-us.html
“Very , very disappointed. Wore it first time New Years Eve, it looked good on for 2minutes then it just would not stay in the mimi shape it fell down to full length. No matter how I tried the band that is meant to hold it in mimi is just not strong enough.
I have had this style of dress off you in the past & that was great ,no problem. Did consider sending it back.”
Hi Carole. We’re really sorry to hear the Mimi dress didn’t stay in shape on New Year’s Eve. That isn’t what we’d expect. Please contact us so we can help resolve this for you- https://www.phase-eight.com/here-to-help/contact-us.html
Hi Karen. We’re so sorry to hear the zip quality is giving you trouble and that you haven’t been able to wear it. It looks like your query hasn't been resolved, we will be in touch with further assistance.
“The blue dress came in an open bag and smelled of perfume so I assume somebody had already tried it on. The brown dress wasn't up to the usual quality that my other phase eight dresses are, the inside slip felt wrong at the seams.”
Hi there. We’re really sorry to hear about this experience with the blue and brown dresses. That isn’t what we’d wish for our customers. Please get in touch so we can look into a refund, or return options and investigate the packaging and quality concerns.
You can reach us here: https://www.phase-eight.com/here-to-help/contact-us.html
“I couldn’t wear my dress for the my birthday party because you left the security tag on the dress. So I couldn’t wear it because of fear that it will alarm on me if I go through any security camera. Q”
Hi Veronica. We’re incredibly sorry to hear the security tag was left on your dress. This is far from our usual standard. Please contact us so we can arrange a remedy (replacement, refund, or further assistance) as soon as possible: https://www.phase-eight.com/how-to-help/contact-us.html
Hello there. We're really sorry to hear that our returns process was not what you had hoped for. Your feedback is incredibly important to us, we will continue to review the process so our customer's have a smooth shopping experience.
Hello Rachel. We’re really sorry to hear that your refund was delayed. It looks like this has since been resolved for you. We hope to make your next experience a better one.
Hi Margaret. We’re really sorry to hear Phase Eight hasn’t met your expectations this time. If the item isn’t as pictured, or you’re unhappy with the quality for the price, please get in touch so we can help resolve it. You can contact us here for assistance:
https://www.phase-eight.com/here-to-help/contact-us.html
“Getting through to a customer advisor is like winning the lottery, unlikely but when you do it's a yahoo moment. Chat doesn't help and cuts you off. Phone calls aren't answered and then get cut off after 20 - 30 minutes, emails take days to be answered. But if you can get through to an advisor they are brilliant and fix everything brilliantly in a flash.”
Hi Beverly. We’re really sorry to hear Phase Eight hasn’t met your expectations recently. We can see that your query has since been resolved. However, if you need further assistance, please reach out again.
“I have to say phase eight is not what it once was sadly. Quality is not great and I have had to return items that had obviously been worn or were dirty.”
Hi Caroline. We’re really sorry to hear Phase Eight hasn’t met your expectations recently. That isn’t what we want, and we’d like to help resolve this for you. If you’ve had items that looked worn or dirty, please get in touch so we can help you.
Please contact us through the link below so we can assist you.
https://www.phase-eight.com/here-to-help/contact-us.html
We're really sorry you're not sure about this, Diane. If there’s anything we can help with or if you’d like recommendations, please let us know.
Please contact us through the link below so we can assist you.
https://www.phase-eight.com/here-to-help/contact-us.html
“Lovely colours but disappointing attention to detail: I bought the Bellona knit coat which had a button sewn inside in a very prominent position below the collar, spoiling its appearance, and the Saffron Jumper which has pilled very badly after one day and won’t be smart enough to wear other than casually.”
We’re really sorry to hear about these issues. The button placement on the Bellona knit coat and the pilling on the Saffron Jumper aren’t up to our standards, and we’d like to help.
Please contact us through the link below so we can assist you quickly:
https://www.phase-eight.com/here-to-help/contact-us.html
We’re truly sorry to hear you were unimpressed with this outfit. Please let us know if we can help. We’re here to make sure you find a better fit or another item you’ll love.
If you’d like to discuss this further, please contact us through the link below:
https://www.phase-eight.com/here-to-help/contact-us.html
We’re sorry to hear that the sizing isn’t working for you, Claire. We understand how frustrating that can be, and we’d like to help find a better fit or advise on options.
We can guide you on size options or processing a return/exchange if you contact us through the link below.
https://www.phase-eight.com/here-to-help/contact-us.html
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