Phase Eight Reviews

Name: Phase Eight
Rating: 4.31

4.3 Rating 7,008 Reviews

83 %

of reviewers recommend Phase Eight

Company Reviews

Product Reviews

47,169

Anonymous

Anonymous // 01/01/2019

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“Lovely looking dress but the sequins all had long pieces of thread hanging from them . It wasn't finished off adequately. I Had to return”

Helpful Report

Posted 2 months ago

“All three items purchased at my usual size was very large. The cut and fit were really poor and this is the first time in my life that I returned a product as there was no way I could ever wear these clothes without a massive alteration. Very disappointed, and lesson learnt is to try out the fit and experience the material in person for a purchase and not to trust the images and sizing online. Thank you.”

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Posted 2 months ago

“Inferior quality of fabric not of a a standard I expect from Phase Eight. The sizing was not to size in my opinion”

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Posted 2 months ago

“Don't normally shop here as I find clothes quite old fashion”

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Posted 2 months ago

“Dress didn't look new. Screwed up in small package”

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Posted 2 months ago

“No email was sent,to say I could collect,so when I had an online chat 2 weeks later,my order was cancelled. I had another order to collect,and the jumpsuit was waiting.apparently it happens often. Phase eight need to sort this”

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Posted 2 months ago

“I really struggled with the zip. Had to return.”

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Posted 2 months ago

“Still waiting for my order. Will give it a review when it arrives. The item was lost”

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Posted 2 months ago

“I have had to return the item as it arrived too late and in any event the colour wasnt as expected. The hat itself is lovely. I am giving 2 stars because of delivery, which I had to chase up with Phase Eight and thereafter the fact the couriers claimed they had tried to deliver and left a calling card, they had done neither, as I was at home during the alloted time. Very disappointed with the service”

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Posted 2 months ago

“fitting X. returns fee”

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Posted 2 months ago

“Gorgeous dress, ordered a plus size and it arrived mid length where as smaller sizes are full length!! NOT what is shown on images and NOT what I paid a firultune for...”

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Posted 2 months ago

“Dress had too much material for a petite size”

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Posted 2 months ago

“Usually Phase Eight is a good, reliable, quality lead supplier. Unfortunately this time I was not so pleased. Probably more my style than Phase Eight's offerings.”

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Posted 2 months ago

We’re sorry this time didn’t meet your expectations and that Phase Eight wasn’t to your style. If you’d like to discuss this further, please contact our Customer Care team with any details you’d be comfortable sharing so we can look into it and assist further.

Posted 2 months ago

“I've tried it on twice and some of the metalic studs have fallen off. I wouldn't have paid full price ...the quality of Phase Eight dresses has deteriorated . The last evening dress I purchased also sheds as I wear it!”

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Posted 2 months ago

We’re sorry to hear about the issues you’ve had with the metallic studs and shedding. If you’d like us to look into this further, please contact our Customer Care team with any details you’re comfortable sharing so we can assist.

Posted 2 months ago

“The dress was a horrible colour not like in the photo”

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Posted 2 months ago

“Creased...very. I'm hoping i can steam them out. Very poor packaging for such a pricey dress.”

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Posted 2 months ago

“Cotton lining - no give or movement”

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Posted 2 months ago

“It took ages to arrive. When it was dispatched it arrived late. You couldn’t use the tracking information . Customer services don’t reply to emails to the time scale they say they will.”

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Posted 2 months ago

“Use caution if ordering from Ireland as there's a €20 return charge!!I tried to check what the return fee might be before I ordered the jumpsuit, but the info online didn't give a specific price. Regardless I went ahead and ordered, as I loved the look of it. The jumpsuit sadly didn't suit me so I had to return it. I'm still waiting for the refund despite sending it back weeks ago.”

Helpful Report

Posted 2 months ago

“The dress arrived untidy and dirty, the inside of the fabric has what looks like make up stains on it, also no coat hanger in sight for such a delicate dress, the plastic wrap was ripped. Clearly it was a returned item and the team at Phase Eight simply did not care to do a proper check up on the dress before selling/shipping it back to me. I have to keep the dress and hope that when I wash it the stains will come off. I tried contacting customer support to explain and even offered to send photographs of the item, the response was just an automated message. No real interest in helping your customers Phase Eight?.The dress itself is beautiful and fits well, I am a petite and it's not easy to find brands who do petite sizes, that's one of the reasons why I decided to keep the dress as I don't want to risk it being out of stock, specially during the sales period. I am extremely dissapointed at how this order was handled and the lack of interest in helping and providing some form of apology.”

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Posted 2 months ago

Phase Eight is rated 4.3 based on 7,008 reviews