Name: Phase Eight
Rating: 4.32

“15 days after placing order I am still waiting for delivery. I have since tried it on in shop and found It an exceptionally heavy material that feels quite spongy - like neopren. Needed for wedding in Italy so not suitable. I will be returning it when it eventually arrives as refund requests have been ignored.”

Helpful Report

Posted 1 month ago

We’re really sorry to hear about the delay and the issues you’ve encountered with the item. We understand how important this was for your wedding in Italy. Please contact our Customer Care team with your order number and any tracking details so we can investigate, arrange a refund if applicable, and ensure this doesn’t happen again.

Posted 1 month ago

“3 out of 5 faulty”

Helpful Report

Posted 1 month ago

We’re really sorry the item didn’t meet your expectations and for any inconvenience caused. Please contact our Customer Care team with your order number and a brief description of the issue. If possible, include any photos (e.g., product, packaging) to help us review and resolve quickly.

Posted 1 month ago

“Item was delayed, took 2 weeks to be delivered. When arrived the box was squashed and torn and the fascinator squashed and permanently creased. Not a good service at all. I will see what they will do but now not enough time for a replacement.”

Helpful Report

Posted 2 months ago

We’re really sorry your order arrived late and in a damaged condition, and that you’re left with a creased fascinator. This isn’t the experience we want for you. Please contact our Customer Care team with your order number and, if possible, photos of the damaged packaging and item so we can review what happened and help arrange a suitable solution.

Posted 1 month ago

“Material is just not the quality of previous cardigans I have bought. Very disappointing.”

Helpful Report

Posted 2 months ago

We’re really sorry to hear the quality isn’t meeting your expectations. We’d like to review what happened and help ensure this doesn’t happen again. Please contact our Customer Care team with your order details so we can look into this and assist with an exchange or refund as quickly as possible.

Posted 1 month ago

“Still not delivered, so unable to leave a review.”

Helpful Report

Posted 2 months ago

Hi Anne, I’m really sorry your item hasn’t arrived yet. I have reviewed your tracking details and your parcel should be with your shortly. We do hope you love the bag once yo receive it. Kind regards, Team Phase Eight

Posted 2 months ago

“I understand why postage is charged on smaller orders, but it's pretty poor to charge for items to be returned and not even offer an exchange option.”

Helpful Report

Posted 2 months ago

Thank you for taking the time to share your feedback, I completely understand your concerns around delivery and return charges, as well as the lack of an exchange option. Delivery fees are applied as normal, and we do also charge a one-off return processing fee for orders. This fee is waived if an item is confirmed as faulty. While we don’t currently offer an exchange service, we always aim to process refunds as quickly as possible so you can place a new order for your preferred item. Kind regards, Team Phase Eight

Posted 2 months ago

“I liked this dress but was extremely disappointed that it came with the security tag attached. I tried to sort it out with the chat box but it was very unhelpful”

Helpful Report

Posted 2 months ago

Dear Julie, Thank you for taking the time to share your feedback. I’m really sorry to hear that your dress arrived with the security tag still attached and the belt missing, I completely understand how disappointing this must have been, especially when you liked the item. Having reviewed your order, I can see this has now been resolved, but I’m sorry for the frustration caused when you initially tried to get support. This certainly isn’t the experience we aim to provide. We hope you are satisfied with the solution offered. Please do email us again at customer services should you need any further assistance. Warm regards,

Posted 2 months ago

“Very disappointed in the packaging which resulted in the dress arriving as a crumpled mess.”

Helpful Report

Posted 2 months ago

Hi Vanessa, I’m really sorry to hear the dress arrived in a crumpled state. This isn’t the experience we want for you. Please could you contact our Customer Care Team with photos of the packaging and dress so we can review this and provide a satisfactory solution for you. Kind regards, Team Phase Eight

Posted 2 months ago

“I feel recent purchases have fallen short in quality of the manufacturing. This is not the standard I have previously experienced.”

Helpful Report

Posted 2 months ago

Dear Angela, Thank you for taking the time to share your feedback regarding your recent purchases. I’m really sorry to hear that the quality has not met the standards you’ve previously experienced. I have reviewed your order, and I can see this has now been resolved. Your feedback has also been shared with our merchandising team for further review. If you do need any further assistance, please email us at customer services and we’ll be more than happy to help. Warm regards Phase Eight Team

Posted 2 months ago

“Very nice expensive for what it is. Zip poor Quality. Not sure it will last”

Helpful Report

Posted 2 months ago

Dear Customer, Thank you for taking the time to share your feedback. I’m really sorry to hear that you were disappointed with the quality of the zip, especially given the price. Your feedback is very helpful for us to review our quality checks, and this has been shared with our merchandising team for further review. Warm regards Phase Eight Team

Posted 2 months ago

“Good size but the pattern was blurred or colour smudged. Poor quality, not what I'd expect from Phase Eight.”

Helpful Report

Posted 2 months ago

Hi Susan, I’m really sorry to hear about the blurred pattern and the quality issue - that isn’t the experience we want for you. Please could you contact our Customer Care Team so we can provide you with the best possible resolution? We appreciate you letting us know and we’ll work to make this right. Kind regards, Team Phase Eight

Posted 2 months ago

“No cami top for under the blouse was delivered???”

Helpful Report

Posted 2 months ago

Hi there, I’m really sorry to hear that the cami top intended to be worn with your blouse wasn’t delivered. That certainly isn’t the experience we want for you. Please could you get in touch with our Customer Care Team so we can provide the best resolution for you? We look forward to making this right and really appreciate you taking the time to raise this. Kind regards, Team Phase Eight

Posted 2 months ago

“Whats happened to the cut on dresses? What is going on with the terrible packaging, I mourn the days when a Phase Eight parcel would arrive in a box and the garment beautifully presented.”

Helpful Report

Posted 2 months ago

Hi Diane, I’m really sorry about the concerns with the dress cut and the packaging not meeting your expectations. This isn’t the experience we want for you. Thank you for returning the dress back to us, we really do appreciate raising these concerns with us. I can see a refund has been processed already but if there's anything else we can help with please do reach out to our Customer Care Team. Kind regards, Team Phase Eight

Posted 2 months ago

“The dress was fine , but the packaging was just a bag which left the dress very creased , which put me off !! I also paid for next day delivery and it arrived 5 days later , which is not good enough. The dress was sent back . Very disappointed in Phase Eight service!!”

Helpful Report

Posted 2 months ago

Hi Jacqui, I’m really sorry to hear about the creased dress from the packaging and the delay with your next‑day delivery. I completely understand how disappointing this is for you. I can see you have now returned the dress back to us, thank you for doing so, and a refund has been processed. Thank you for bringing this to our attention, and again, we’re so sorry for the disappointment. Kind regards, Team Phase Eight

Posted 2 months ago

“The size for me was too big, I thought the material was poor, creases didn't drop out even when I hung it up.”

Helpful Report

Posted 2 months ago

Hi Valerie, I’m really sorry to hear the size was too big and you’re unhappy with the material and creasing. That isn’t the experience we want for you. I can see you have now been refunded, thank you so much for making this return. If there's anything else we can help with, please do reach out to our Customer Care Team. Kind regards, Team Phase Eight

Posted 2 months ago

“I ordered online because of here isn't a store near me. I had to pay for postage, and then again for return postage. Very disappointed with this additional charge. Ended up spending about £7 on nothing. Speed of delivery and refund was good.”

Helpful Report

Posted 2 months ago

Hi Anna, I’m really sorry to hear about your concerns with our postage charges and the return postage. If you would like to discuss this further, please get in touch with our Customer Service Team and we will gladly assist. On a positive note, I’m glad the delivery and refund speed was good. Kind regards, Team Phase Eight

Posted 2 months ago

“Recently received my sale item, a jumpsuit black with metallic threads. Initially gorgeous and perfect for my friend’s 60th birthday party. Sadly noticed a tear in the sleeve: not on the sleeve so not repairable at home. Contacted CS but still waiting 🙈”

Helpful Report

Posted 2 months ago

Hi Linda, I’m really sorry to hear about the tear in your beautiful Jumpsuit. I can see you have since been able to get through to our Customer Care Team who have now processed a full refund for you. Thank you so much for raising this with us, we really appreciate your custom. Please feel free to get back in touch if we can help with anything else. Kind regards, Team Phase Eight

Posted 2 months ago

“Too much material in this skirt and very long unless your 6foot tall”

Helpful Report

Posted 2 months ago

Hi Heather, I’m really sorry to hear that the skirt doesn’t fit your expectations with excess material and length. We will review your feedback with our design team. Thank you so much for returning this back to us. I can see a refund has been processed for you. If there's anything we can help with, please reach out to our Customer Care Team. Kind regards, Team Phase Eight

Posted 2 months ago

“I have bought most of my favourite sweaters from Phase 8 - apart from my last purchase the quality is good and reasonable. Easy to pick up my order from the Phase 8 Shop who are always helpful - thoroughly recommend this company”

Helpful Report

Posted 2 months ago

Hi Diane, Thank you so much for your feedback. We are delighted to hear our Shop Assistants are also very helpful. If you would like to discuss any of your recent purchases, please do get in touch with our Customer Care Team and we would be more than happy to assist. Kind regards, Team Phase Eight

Posted 2 months ago

“The fabric is very low quality. One of the items arrived late as well. Therefore couldn't use the dress as it was a matching set. I have had return both items.”

Helpful Report

Posted 2 months ago

Hi Prisca, I’m really sorry to hear about the low-quality fabric and the late arrival, which affected your matching set. That isn’t the experience we want for you. I can confirm the refunds have been processed. We truly appreciate you taking the time to return the items back to us and raising the issues. Kind regards, Team Phase Eight

Posted 2 months ago

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