“Unfassbare Rücksendegebühren von 20 CHF für ein DHL Päckchen. Sehr unzufrieden, da die Kosten nicht transparent auf der Website zu sehen sind. Es steht lediglich, Versandkosten müssen selber getragen werden und werden vom Retourbetrag abgezogen.”
Es tut uns leid zu hören, dass Sie mit den Rücksendekosten unzufrieden sind und die Kosten transparency vermisst haben. Bitte kontaktieren Sie unser Customer Care Team, damit wir Ihre Rücksendekosten prüfen und weiterhelfen können.
“Faulty zip on the jumpsuit.
Phase eight eight are usually very reliable for providing excellent quality clothing , true to size.
Last 2 lots of returns have not gone smoothly. Items returned individually and incomplete. Not a great service for usually such a reputable company.”
We’re sorry to hear about the faulty zip and the issues with your returns. That’s not the experience we aim for. Please contact our Customer Care team so we can look into this and assist further.
“Didn’t receive my order. It was meant to be between 3-4 working days delivery. Received an email a week later to say it was delayed, then a week later another email to say they had cancelled my order with no explanation!! I will never buy from here again as I needed the dress the following week for a wedding.”
We're sorry to hear about the delayed and cancelled order and that you needed the dress for a wedding. Please contact our Customer Care team so we can look into this and assist further.