“Website was easy to navigte and they really do have some great items and of such great quality. My dress was delivered quickly, I did return it for a different size and the return was also dealt with quickly. So overall a great shopping experience”
“Stunning dress the design is shirt style but I didn't like the bottom part of the dress just DIDNT suit me so sent back but the quality colour and price all excellent just not for me sadly”
“This is a beautiful dress and it really suited my shape. Sadly I sent for 1 that I couldn't keep because the lining was stitched badly and the velvet was all uneven on the split and the hem. I returned it and sent for another hoping it would be okay but it was exactly the same. I was gutted. Hence the 2 stars, otherwise it would be 5.”
Hi Eleanor,
Thank you for taking the time to share your feedback. We’re really pleased to hear that you loved the style of the dress and that it suited your shape so well, but we’re very sorry to learn about the issues you experienced with the lining and the velvet finishing.
We completely understand how disappointing it must have been to reorder the dress hoping for a better piece, only to find the same problem again. This is certainly not the level of quality we aim to deliver. Your comments about the stitching and uneven finish will be shared with our product and quality teams so they can investigate further with our supplier.
Thank you again for bringing this to our attention, and we’re truly sorry that this experience left you feeling disappointed.
Kind regards, Phase Eight Customer Care
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