“Unfortunately the garment arrived damaged , the belt loop had broken off and was no where to be seen and the outfit came without the belt . Very disappointing”
Hi Kate,
We’re very sorry to hear that your garment arrived damaged and incomplete. Receiving an item with a missing belt and a broken belt loop is certainly disappointing, and this is not the standard we aim to deliver.
Your feedback is really important to us, and we will share this with our quality and fulfilment teams so it can be looked into.
Thank you for bringing this to our attention, and we apologise again for the inconvenience caused.
Kind regards, Phase Eight Customer Care
Hi there,
I’m really sorry to hear about the mix-up with your bracelet and the delay in your refund. Please do contact our customer care team and we will be happy to look into the refund for you. https://www.phase-eight.com/here-to-help/contact-us.html
Kind regards, Phase Eight Customer Care
“Beautiful dress! Good fit and very nice colour. Really really happy with it. Cant wait to where to a wedding and party ;)
I love phase eight. Good service and very nice Clothing. Im a fan! Thank you”
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