“Ordered 2 pairs of children's shoes in a size 9 twice. First time got a size 9 pair and a random pair of sandals. Took sandals back to a store and re-ordered a size 9 pair in the shoes I wanted. I received a pair of shoes and one was a size 8 and one a size 9. Tried to ring customer services, only to be told you couldn't ring them and to contact online. Completely fed up with phase 8 and shall not be ordering anything else as all trust has gone.”
“Claire in the Morpeth helped locate this dress for me after the courier failed to deliver, then non in stock. The free postage code I was given didn’t work so ended up paying delivery twice!
Thank you Claire you went above and beyond an very much appreciated your customer service.”
“I love Phase Eight but this particular dress has a very strange cut, massive sleeves in relation to the hips and I was very disappointed as it is a very attractive looking dress.”
“I live in the US and still received the dress quickly. Unfortunately, the dress was too big so I had to send it back. The return process was very simple.”
“Everything I have bought from Phase Eight has been beautifully made. I used to sew my own dresses when I was younger so scrutinise any that I buy just for the pleasure of seeing how they’re made.”
“I was advised that my first order was lost in transit, however their advisory email to me said that it had been returned to them.
Customer services offered me a discount because of the previous issue - that discount could not be accepted at the checkout. I was offered free postage but that never materialised.
I found the AI chat a waste of time - the discounts offered by humans were empty promises.”
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