Hi Jane,
Thanks for sharing your thoughts. We appreciate your kind words about Phase Eight, and we’ll take your note on pricing on board as we continue to improve.
If there’s anything else you’d like us to assist with, please let us know and we’ll be happy to help.
Kind regards,
Team Phase Eight
Hi Teri,
Thanks for the lovely feedback on Phase Eight. If there’s anything else you’d like us to assist with, please let us know and we’ll be happy to help.
Kind regards,
Team Phase Eight
“Very nice quality clothing. I wish you would put the models height on the descriptions as I'm 5foot 10 and this helps enormously. Can you do more cotton fabrics for the summer please...”
Hi there,
Thanks for sharing your thoughts. We’re glad you like the quality. We’ve noted your request to include model heights in product descriptions and the suggestion for more cotton fabrics for summer. We’ll pass these to our team for consideration. If there’s anything else you’d like us to assist with, please let us know and we’ll be happy to help.
Kind regards,
Team Phase Eight
Hi Pauline,
Thanks for sharing your feedback. We’re glad you loved the jeans’ quality, and we’re sorry they were too big. If you’d like, we can help you choose a better size or suggest other styles. If there’s anything else we can assist with, please email us and we’ll be happy to help.
Kind regards,
Team Phase Eight
Hi Catherine,
Thanks for the feedback. We’re glad the dress was perfect for the wedding, and we’ll note the length for future styles. If there’s anything else we can help with, please let us know and we’ll be happy to assist.
Kind regards,
Team Phase Eight
Hi Nicole,
Thanks for the feedback, we’re glad there were no problems. If there’s anything else you’d like us to assist with, please let us know and we’ll be happy to help.
Kind regards,
Team Phase Eight
“Fantastic customer service and quick and easy delivery and refund on faulty item. Couldn’t fault customer service at all. First time buyer of phase eight but won’t be the last.”
Hi Sue,
Thank you so much for your kind feedback. We’re delighted to hear that you had such a positive experience with our customer service team and found the delivery and refund process quick and easy.
We’re especially pleased to welcome you as a first-time customer, and it’s wonderful to know you’ll be shopping with us again. We look forward to providing you with another great experience in the future.
If there’s anything else you’d like us to assist with, please let us know and we’ll be happy to help.
Kind regards,
Team Phase Eight
Hi Susan,
Thanks for the great feedback on the quality. We’re sorry the length in the leg wasn’t right for you. If there’s anything else you’d like us to assist with, please let us know by email and we’ll be happy to help.
Kind regards,
Team Phase Eight
Hi there,
Thanks for sharing your feedback. We’re glad you’re happy with the quality, and we’ll pass your note about smaller sizes selling out quickly to our team.
Kind regards,
Team Phase Eight
Hi Glenys,
Thanks for sharing your thoughts. We’re glad you find our Phase Eight garments well made and stylish, and different to less expensive brands. If there’s anything else you’d like us to assist with, please let us know and we’ll be happy to help.
Kind regards,
Team Phase Eight
Hi Jacqueline,
Thanks for sharing your thoughts. We’re glad you love the clothes for occasions. I’m sorry the returns and cost from Ireland, have been off-putting. We’ll take your feedback on board and see how we can improve this. If you’d like us to look into a specific order please let us know by email and we’ll be happy to help.
Kind regards,
Team Phase Eight
“I tried in lots of dresses in the Cribbs Causeway store recently, and the staff were amazingly helpful, bringing other sizes and suggesting accessories, all without being too pushy.”
Hi Joy,
Thank you for your lovely feedback. We’re so pleased to hear that you had such a positive experience in our Cribbs Causeway store. It’s great to know the team were helpful, attentive, and able to assist you with sizes and styling without being pushy.
We’ll be sure to pass your kind comments on to the store team, they’ll be delighted to hear this. We hope to see you again soon!
Kind regards,
Team Phase Eight
“I ordered a dress and jacket for my daughter's wedding and was disappointed about the faulty stitching on the jacket and even more disappointed when its replacement arrived and also had faulty stitching. I had to order yet another jacket and was third time lucky. I'm also not impressed about the packaging my orders arrived in - I didn't expect the items of clothing to be folded up small in polythene bags and so creased I will have to have them steamed before I can wear them. If I hadn't liked the outfit so much I would have returned everything.”
Hi there,
Thank you for your feedback. We’re sorry to hear that the item didn’t sit comfortably or meet your expectations with the fit and shape.
We understand how important it is for accessories like this to feel and look right when worn, and we appreciate you letting us know your thoughts. Your comments will be shared with our team for review.
We hope we can offer you something more suitable in the future.
Kind regards,
Team Phase Eight
Hi Andrea,
Thank you for your lovely feedback. We’re delighted to hear that you’re pleased with the coat and that you appreciate the quality, lining, and luxurious feel of the fabric.
We really appreciate you taking the time to share your thoughts, and we hope you continue to enjoy wearing it.
Kind regards,
Team Phase Eight
Hi Shona,
Thanks for the great feedback, delighted to hear delivery was very efficient. If there’s anything else you’d like us to assist with, please let us know by email and we’ll be happy to help.
Kind regards,
Team Phase Eight
Hi Yvonne,
Thanks for the great feedback on the service. We’re glad you had a positive experience. If there’s anything else you’d like us to assist with, please let us know and we’ll be happy to help.
Kind regards,
Team Phase Eight
Hi Nimisha,
Thanks for the great feedback. We’re glad delivery was on time and that the website accurately reflects what you receive. If there’s anything else you’d like us to assist with, please let us know and we’ll be happy to help.
Kind regards,
Team Phase Eight
“Would have given 5 but the linen items arrived very creased as only in plastic bags. I'm aware linen creases and presumably Phase 8 know this so shod have had some tissue in packaging. I spent over an hour ironing out the creases in both skirt and blouse. Deliver but Evri excellent as always”
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