Hi Carolyn,
I’m really sorry the dress bodice didn’t fit as you hoped. We want you to love how it looks and feels.
If you’d like help with finding a better-fitting style, please contact our customer care team and we’ll be happy to assist you.
Kind regards,
Team Phase Eight
Hi there,
I’m sorry to hear that your experience was only average this time. Thank you for taking the time to place your review as we value your opinion.
Kind regards,
Team Phase Eight
Hi Carolyn,
I’m really sorry you haven’t received your refund yet and that the wrong size was sent. That isn’t the experience we want for you.
Looking at your order I can see that we have refunded in full. Please do get back in touch if you need further assistance.
Kind regards,
Team Phase Eight
“Lovely products but was disappointed in the way the two dresses I had ordered were packaged. Two dresses the total of which was nearly £600 packed tightly into a plastic bag which was around A3 size. They therefore arrived completely creased and will need steaming. Will shop in store going forward.”
“Beautiful skirt - far too short. Wish you would do mini designs slightly longer for older women who still want to wear stylish styles but can’t wear tiny short lengths- think you are missing a massive demographic”
“Unfortunately a lovely skirt but mine was dreadful as the pleats at the the front were very creased and a mess. I could not have worn it. A shame as I loved the skirt but had to send to it back. If it was in good condition I would have kept it. Can't give as good review as I sent it back”
“The sizing isn’t right. Had to take a size bigger, they are very baggy. The material is very difficult to iron and they were a mess when they arrived.”
“It looked lovely on. I was going to wear with boots and tights as I thought it be as picture - just above knees. The dress was much longer than my knees and would look silly with boots so ended up wearing flat shoes as it was too late to get something else. I orderded a dress similar in black but same problem and sent that back”
“For my recent couple of items I have rated 3.i normally rate at 5, I love phase eight. But recently have not been happy with a couple of items and their condition when they arrived.
BUT other items were excellent”
Hi Christine. Thanks for taking the time to leave a review. We're glad you love Phase Eight but we are sorry to hear that some items arrived not in the condition you'd expect. If you require any help with any orders, please do reach out to us right away. We're always here to help!
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