Name: Phase Eight
Rating: 4.32

“Usually a good brand for quality and elegance”

Posted 2 months ago

Hi Sarah, Thanks for sharing your thoughts. We’re glad you see Phase Eight as a brand known for quality and elegance. If there’s anything we can do to make your experience even better, please let us know and we’ll be happy to help. Kind regards, Team Phase Eight

Posted 1 month ago

“They were great quality, however, they were far too big considering that's the size I am normally.”

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Posted 2 months ago

Hi Stephen, Thanks for sharing your feedback. We’re glad the quality was great, and we’re sorry the size didn’t fit. If you’d like, we can help with size guidance or suggest alternatives. Please let us know by email and customer service will be more than happy to assist. Kind regards, Team Phase Eight

Posted 1 month ago

“The dress is too Long”

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Posted 2 months ago

Hi there, Thanks for sharing your feedback. We’re sorry to hear the dress lengths aren’t working for you. We’d be happy to help with a return or exchange and suggest alternatives that might fit better. If you’d like, please let us know your preferred size or style, and we’ll assist right away. Kind regards, Team Phase Eight

Posted 1 month ago

“The upper part of the dress was to voluminous so not a goof fit”

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Posted 2 months ago

Hi Iain, Thanks for sharing your feedback. We’re sorry the upper part of the dress felt voluminous and didn’t provide a good fit. We’ll pass this to our design/quality team for review. If you’d like, we can help you find styles with a more fitted bodice or better-suited sizing. Please let us know your preferences or the size you tried. Kind regards, Team Phase Eight

Posted 1 month ago

“Good service”

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Posted 2 months ago

Hi Gina, Thanks for the great feedback. If there’s anything else you’d like us to assist with, please let us know and we’ll be happy to help. Kind regards, Team Phase Eight

Posted 1 month ago

“The shoulder does not sit properly and shows your underwear”

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Posted 2 months ago

Hi Carole, Thanks for sharing your feedback. We’re sorry to hear the shoulder fit is revealing underwear. that’s not what we aim for. We’ll pass your comments to our product team for review. If you’d like, we can help you find a better-fitting alternative or arrange a return. Kind regards, Team Phase Eight

Posted 1 month ago

“Return charges from Ireland is appauling. Especially when you have a physical shop in Dublin but can’t take it there even for exchange 😡”

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Posted 2 months ago

I’m really sorry to hear about the return charges from Ireland and the difficulty with exchanges in Dublin. That isn’t the experience we want for you. Please could you contact our Customer Care Team so we can review your charges and explore the best resolution for you? We appreciate you letting us know and we’ll work to make this right.

Posted 2 months ago

“Lovely dress but far too long. I’m 5ft5 but even with heels to long. Couldn’t be shortened as would spoil the border at the bottom”

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Posted 2 months ago

I’m really sorry the dress is too long and that shortening isn’t possible without affecting the border. That isn’t the experience we want for you. Please could you contact our Customer Care Team so we can review options and find the best resolution for you? We appreciate you letting us know and we’ll work to make this right.

Posted 2 months ago

“Usually good”

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Posted 2 months ago

Hi Gillian, Thanks for the feedback. We’re glad you find Phase Eight usually good. If there’s anything we can do to improve or if you have any questions, please let us know and we’ll be happy to help. Kind regards, Team Phase Eight

Posted 1 month ago

“I was a bit disappointed with the quality of the three items I bought considering how much they cost.”

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Posted 2 months ago

Hi Sharon, Thanks for sharing your feedback. We’re sorry to hear the quality didn’t meet your expectations. I can see you have now returned your order back to us, thank you so much for doing so. If you would like to discuss further, please do reach out to our Customer Care Team. Kind regards, Team Phase Eight

Posted 1 month ago

“Love the dress but it didn’t come with the little over top Phoned customer service,not helpful at all ,girl was having argument with someone in the room with her”

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Posted 2 months ago

Hi Sharon, We’re sorry to hear about the missing over top and the experience with customer service. This isn’t the standard we aim for. I can see you have now returned your order to us, I would like to thank you for doing so. Please can you get in touch with our Customer Care Team if you would like any further assistance. Kind regards, Team Phase Eight

Posted 1 month ago

“I do like the dress. Shame it arrived very creased. I washed it and it lost a lot of colour. Had to rinse it a lot of times. The lightest colour is now a little darker. If I had seen this in a review I may not have bought it.”

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Posted 2 months ago

Hi Joyce, Thanks for sharing your experience. We’re sorry to hear the dress arrived creased and that washing affected the colour. If you would like to discuss further, please can you get in touch with our Customer Care Team by telephone/email or our web chat? Your satisfaction is very important to us. Kind regards, Team Phase Eight

Posted 1 month ago

“Blouse is lovely, however I have the inconvenience of taking it to a Phase Eight store to have the security tag removed”

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Posted 2 months ago

Hi Gillian, Thanks for sharing your feedback. We’re sorry to hear you’re annoyed by the need to visit a Phase Eight store to have the security tag removed. That isn’t the experience we aim to provide. If you’d like, we can look into alternatives to avoid this in future purchases or help with arrangements that make the process easier. Please let us know how we can assist. Kind regards, Team Phase Eight

Posted 1 month ago

“The packaging was disappointing, especially given the price point of the dress. It arrived in a basic plastic garment cover placed inside another plastic bag, which felt minimal and lacked any sense of care or presentation. For a product positioned at this price level, I would have expected more thoughtful, premium packaging that better reflects the brand and protects the item in a more polished way. However, package arrived promptly and return was easy enough apart from the long queue at the Post Office!”

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Posted 2 months ago

Hi Farahnaz, Thanks for sharing your experience. We’re sorry to hear the packaging didn’t meet your expectations and that the presentational aspect felt minimal, especially given the price point. We’re glad the delivery and return process went smoothly aside from the Post Office queue, and we’ll pass your feedback to our packaging team for review. If you’d like, we can suggest items with more premium packaging or arrange an alternative option for you in the future. Please let us know how we can assist. Kind regards, Team Phase Eight

Posted 1 month ago

“I liked the dress but unfortunately there were some marks on it, the most noticeable was on the front near the waist - it looked a bit like ash - as if someone had been smoking near it. I don’t think I should have to pay£1.95 to return it. It’s put me off buying online.”

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Posted 2 months ago

Hi there, Thanks for letting us know. I’m sorry to hear there were marks on the dress and that the return postage added a cost that’s put you off buying online. That isn’t the experience we want for our customers. If you’d like, we can help with a replacement, exchange, or a refund for the item, and we can review the return postage policy for you. Please share your order number and any preferred option, and we’ll take it from there. Kind regards, Team Phase Eight

Posted 1 month ago

“The dress I ordered was lovely and fitted well but the fabric was stiff and the colour didn’t suit me”

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Posted 2 months ago

Hi Vivienne, Thanks for sharing your feedback. We’re glad the dress fitted well and looked lovely, but we’re sorry the fabric felt stiff and the colour wasn’t right for you. We’ll pass your comments to our product team for review. If you’d like, we can help you find alternatives with softer fabrics or different colours, or assist with return/exchange options. Please let us know how we can assist. Kind regards, Team Phase Eight

Posted 1 month ago

“Fast delivery and returns process”

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Posted 2 months ago

Hi Julia, Thanks for your feedback. We’re glad to hear your delivery and returns were fast. If there’s anything else you’d like to share or if you need help finding items you’ll love, we’re here to assist. Kind regards, Team Phase Eight

Posted 1 month ago

“The whole process was admirably easy. A pity the gorgeous dress fitted nowhere!”

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Posted 2 months ago

Hi Judith, Thanks for sharing your feedback. We’re sorry the dress didn’t fit as hoped. We’d be happy to help you find an alternative size or suggest styles that might suit you better. Kind regards, Team Phase Eight

Posted 1 month ago

“It was a beautiful dress and i am gutted i couldnt keep it. I am only 5ft 1in and size 24 and your petite range doesnt go up to 24, so i ordered regular but it was almost 24 inches too long for me.”

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Posted 2 months ago

Hi Susan, Thank you for sharing your experience. We’re sorry to hear the petite range didn’t meet your needs and the regular length was too long for you. We understand how frustrating that must be. If you’d like, we can help you find styles in a length that would work better or suggest alterations that may suit your measurements. Please let us know how we can assist further. Kind regards, Team Phase Eight

Posted 1 month ago

“Quick delivery and easy return to the shop with a quick refund. Shop assistant a little dismissive and didn't ask why I might be returning”

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Posted 2 months ago

Hi Lisa, Thanks for letting us know. We’re glad to hear the delivery and refund process went smoothly, but we’re sorry the shop assistant came across as dismissive. That isn’t the experience we aim to provide. If you’d like, we can look into your return experience and see how we can improve. Please tell us more about what happened or how we can assist further. Kind regards, Team Phase Eight

Posted 1 month ago

Phase Eight Reviews