Hi there,
Thanks for your feedback. We’re glad the service was good, though we’re sorry the dress didn’t fit and you haven’t seen your refund yet. I can see the refund has been issued now. For future reference, we kindly advise allowing up to 21 working days from the day of posting for our warehouse to process the return (excluding weekends and bank holidays). This is for all international orders and if you ever have any issues please do reach out to us directly.
Hi Helen,
Thanks for your feedback—glad to hear you’re usually very satisfied with Phase Eight. If there’s anything we can assist with or any ideas to improve, please let us know.
“Have always loved Phase Eight and bought many clothes but been disappointed recently. Many items are far too long for average height women and the majority of occasion outfits are sleeveless - not great for lots of ladies.”
“Phase Eight are known for their stylish designs and good quality. Shame there are fewer brick and mortar Phase Eight stores about now so one has to rely on ordering online and paying postage costs on each return even if it's over £100 whereas most stores do free return postage over a certian amount.”
“Ok but limited colour choices, I would buy more of the same dress if it came in more colours. I buy less than I used to as there seem to be fewer knee length options.”
“When I wrote to the company asking if I could please exchange for a smaller size for the price that I’d paid , I didn’t receive a response regarding that. Disappointed”
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