Name: Phase Eight
Rating: 4.31

“I really like the dress. BUT badly packaged and very creased, there is supposed to be 6 box pleats at the front non were there now paying £20 for professional ironing service”

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Posted 4 months ago

“This is a lovely dress but for the winter only. The skirt is fantastic but the material of the top is like velvet and therefore too warm for other months. As this item was unsuitable for my needs it was returned.”

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Posted 4 months ago

“Phase Eight produces top quality clothes, which is why I ordered this jacket on line. But it was very poorly packed and extremely creased on arrival. I have very carefully and painstakingly pressed it and it’s looking better but I was disappointed. I realise packaging and postage are expensive but just some tissue paper and more careful folding may have helped.”

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Posted 4 months ago

“The material feels very cheap; the tops of the sleeves stick up. The dresses arrived in a very crumpled condition.”

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Posted 4 months ago

“I have waited quite a long time to receive the clutch bag and it is not in perfect condition. I am keeping it as I have an occasion and have no time to order an alternative.”

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Posted 4 months ago

“Loved the hat but not the dress so had to send it back”

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Posted 4 months ago

“It was too dark almost black ..I thought it was going to be Navy !!”

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Posted 4 months ago

“Phase Eight need to sort their sizing out. Also, the length of their garments.”

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Posted 4 months ago

“This is definitely not a petite for anyone under 5ft 5. Disappointing as have to pay to return - has put me off ordering anything else from phase eight”

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Posted 4 months ago

“Lots of choices!”

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Posted 4 months ago

“..........”

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Posted 4 months ago

“I really love this dress and it looks lovely, the issue I have is the delivery of it , as I thought with such an expensive garment it would be delivered to the store with more care . It is full of creases and now I'm going to have to get it steamed professionally. I think more care in the delivery in future is needed.”

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Posted 4 months ago

Hi Jayne, Thank you for sharing your experience. We’re sorry the delivery left the dress creased and understand how disappointing that is for an expensive garment. We’ll be sure to look into our delivery process to prevent this in future. If you’d like, we can arrange a replacement or a refund for the item, or help you with a complimentary dry-cleaning/steam service if you prefer to keep it. Please let us know which option works best and we’ll proceed. Kind regards, Team Phase Eight

Posted 4 months ago

“Not a good fit. Disappointed with the material expected better quality for the cost. Would not recommend”

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Posted 4 months ago

Hi Dawn, Thanks for sharing your experience. We’re sorry to hear the fit and material didn’t meet your expectations and that you’re disappointed with the value for money. We appreciate your feedback and will take it into account when reviewing our materials and pricing. If you’d like, we can arrange a return, exchange, or refund, or help you find alternatives that better suit your needs. Please let us know which option would work best for you and we’ll assist right away. Kind regards, Team Phase Eight

Posted 4 months ago

“It was far to big and it arrived totally creased just bundled in a bag item returned”

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Posted 4 months ago

Hi Christine, Thanks for sharing your experience. We’re sorry to hear the item was too big and arrived creased. That isn’t what we want for our customers. If you’d like, we can help with a size exchange or return, and guide you to care tips to reduce creasing in future deliveries. Please let us know how you’d like to proceed and we’ll assist right away. Kind regards, Team Phase Eight

Posted 4 months ago

“I love Phase Eight but this particular dress has a very strange cut, massive sleeves in relation to the hips and I was very disappointed as it is a very attractive looking dress.”

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Posted 4 months ago

Hi Jennifer, Thanks for sharing your feedback. We’re sorry to hear the dress has a strange cut and that the fit wasn’t as you expected. If you’d like, we can help you explore other styles that may suit you better or arrange a return/exchange. Please let us know how you’d like to proceed and we’ll assist right away. Kind regards, Team Phase Eight

Posted 4 months ago

“My first purchase was returned before I received it - don’t know why 🙅‍♀️ I was given names of stores which might stock it but no luck - eventually a helpful store person duggested to keep checking as sometimes goods get sent back! Luckily I got my item eventually!!”

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Posted 4 months ago

Hi Elizabeth, Thanks for sharing your experience. We're truly sorry to hear your first order was returned to us without any warning. We’re glad you eventually received your item, and we appreciate you sticking with it through the process. If there’s anything else we can help with or if you’d like us to look into the return experience further, please let us know and we’ll be happy to assist. Kind regards, Team Phase Eight

Posted 4 months ago

“Lovely dress, but”

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Posted 4 months ago

Hi Monica, Thanks for sharing your feedback. We’d love to hear what didn’t work for you so we can help resolve it. If there’s anything we can assist with or if you’d like to share more details, please do get in touch with our Customer Care Team. Kind regards, Team Phase Eight

Posted 4 months ago

“Beautiful colour and pattern. Unfortunately the buttons were not placed right so the bottom button made the dress stick out with looked very odd.”

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Posted 5 months ago

Hi Carol, Thank you for sharing your feedback. We’re sorry to hear the button placement affected the dress’s fit and appearance. That isn’t what we want for our customers. If you’d like, we can help with a return or exchange for a different style or size, and we can guide you to options with a more balanced fit. Please let us know how you’d like to proceed and we’ll assist right away. Kind regards, Team Phase Eight

Posted 4 months ago

“I really love the designs from PhaseEight and have several of their outfits for special occasions. I also appreciate the easy return system if needed.”

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Posted 5 months ago

Hi Kathy, Thanks for your feedback. We’re glad you love the designs and find the returns easy, and we’re sorry to hear you rated us 3/5. If there’s anything specific we can improve or if you’d like help finding items you’ll love, please let us know. Kind regards, Team Phase Eight

Posted 4 months ago

“Delivery ok but return a nightmare from Ireland and very expensive”

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Posted 5 months ago

Hi Eileen, Thanks for sharing your experience. We’re sorry to hear you found the return process from Ireland confusing and costly. That isn’t what we want for our customers. If you’d like, we can review your return options and help find a more affordable path for any future returns. Please let us know how you’d prefer to proceed and we’ll assist right away. Kind regards, Team Phase Eight Liebe Grüße, Team Phase Eight

Posted 4 months ago

Phase Eight Reviews