Name: Phase Eight
Rating: 4.31

“Sent this back as once it was delivered felt it was a bit old looking for me and the jacket did not sit very well over the dress”

Helpful Report

Posted 5 months ago

Hi Michelle, Thanks for sharing your thoughts. We’re sorry the jacket felt old-looking and didn’t sit well with your dress. Thank you for returning your order back to us. If you would like to discuss any further, please reach out to our Customer Care Team, your satisfaction is really important to us. Kind regards, Team Phase Eight

Posted 4 months ago

“Bought usual size. Couldn’t zip up. Happens a lot with Phase 8 skirts that does not have stretch in waist. When have stretch, I go down a size.”

Helpful Report

Posted 5 months ago

Hi there, Thanks for sharing your feedback. We’re sorry to hear the skirt didn’t fit in your usual size due to the waist being non-stretch. If you’d like, we can help you with a size exchange for a style with more stretch, or advise on sizing down when stretch is present. Please let us know how you’d like to proceed and we’ll assist right away. Kind regards, Team Phase Eight

Posted 4 months ago

“Ridiculous costs for delivery and return. This dress was thrown in a bag not even on a hanger and the length was about 8 inches too long. Really disappointed in quality and service recently.”

Helpful Report

Posted 5 months ago

Hi Nora, Thanks for sharing your experience. We’re sorry to hear about the high delivery/return costs and the dress quality and fit. We’ll pass your comments to the team for review. If you’d like, we can look into a resolution for your order, including a return or exchange, and we can provide care tips for future purchases. Kind regards, Team Phase Eight

Posted 4 months ago

“Good as a whole”

Helpful Report

Posted 5 months ago

Hi Olusola, Thanks for sharing your thoughts. We're glad you found Phase Eight good. If there’s anything more we can do to improve your experience, please let us know and we’ll be happy to help. Kind regards, Team Phase Eight

Posted 5 months ago

“shame on this shop for being sizest”

Helpful Report

Posted 5 months ago

Hi Fiona, Thanks for sharing your feedback. We’re sorry to hear you felt this way about sizing. We strive to offer inclusive sizing and a positive experience for all customers. If you’d like, we can help explore sizes or alternatives that might suit you better. Please contact us by email if we can assist. Kind regards, Team Phase Eight

Posted 5 months ago

“Los vestidos son muy bonitos y tener la línea Petite es muy buena idea. Recomiendo mucho los vestidos de esta marca. Pero el envío por correo, aunque es muy rápido, debería venir en un paquete con una mejor presentación y en una caja que proteja el vestido, porque llega arrugado como un trapo al venir en una bolsa tan pequeña. Además los costes del envío de devolución son el doble que los costes de envío cuando lo compras.”

Helpful Report

Posted 5 months ago

Hi there, Thank you for your thoughtful feedback. We’re delighted to hear that you love the designs and appreciate our Petite line, it means a lot to us that you’d recommend our dresses. We’re sorry to hear that the packaging didn’t meet your expectations and that your dress arrived wrinkled. We understand how important presentation and protection are, and your comments will be shared with our team as we review our packaging options. We also appreciate you highlighting the return shipping costs, and we’ll take this into consideration as we continue working to improve the overall customer experience. Warm regards, Phase Eight Team

Posted 5 months ago

“The Jaclyn blouse arrived (delivered to store) basically just shoved in the bag and badly creased. Immediately returned, no way was I going to take it home and attempt to iron out all the creases, it's not what you expect from a quality brand. Also the assistant in the shop was very unwelcoming, totally deadpan face and minimal interaction.”

Helpful Report

Posted 5 months ago

Hi Catherine, Thank you for taking the time to share your feedback. We’re very sorry to hear that the Jaclyn blouse arrived in poor condition and did not meet your expectations, this is certainly not the standard we aim to deliver. Your comments regarding the packaging and presentation will be shared with our team for review. We’re also disappointed to hear about your in-store experience, as we expect all of our customers to be treated with warmth and attentiveness. Your feedback has been noted and will be addressed with the store team to ensure improvements are made. We truly appreciate your honesty and hope we can provide you with a much better experience in the future. Kind regards, Team Phase Eight

Posted 5 months ago

“Clothes come up big.”

Helpful Report

Posted 5 months ago

Hi there, Thank you for your feedback. We’re sorry to hear that the sizing didn’t meet your expectations. We understand how important a consistent and accurate fit is, and your comments will be shared with our team as we continue to review and improve our sizing across styles. If you haven’t already, our size guides may help when choosing the best fit, and our customer service team is always happy to assist. Kind regards, Team Phase Eight

Posted 5 months ago

“Too heavy, colour poor”

Helpful Report

Posted 5 months ago

Hi Sandra, Thanks for sharing your feedback. We’re sorry to hear the item felt heavy and the colour didn’t meet your expectations. If there’s anything we can do to assist, such as size or shade alternatives, please contact us by email and we’ll be happy to help. Kind regards, Team Phase Eight

Posted 5 months ago

“Disappointed that I have ended up paying postage for a product that is completely the wrong fabric pattern.”

Helpful Report

Posted 5 months ago

Hi there, Thank you for your feedback, and we’re sorry to hear about your disappointment. Receiving an item with the wrong fabric pattern is not the experience we want for our customers. We understand your frustration, especially regarding the postage costs in this situation. Your comments have been noted and will be shared with our team so we can review what went wrong and improve our processes. Please don’t hesitate to reach out to our customer service team if you haven’t already, as they may be able to assist further. Kind regards, Team Phase Eight

Posted 5 months ago

“Reliable delivery and a nice range of styles”

Helpful Report

Posted 5 months ago

Hi there, Thanks for sharing your feedback on reliable delivery and the range of styles. If there’s anything else you’d like us to assist with, please let us know by email and we’ll be happy to help. Kind regards, Team Phase Eight

Posted 5 months ago

“I did not receive the order so cannot comment on on dress”

Helpful Report

Posted 5 months ago

Hi there, We appreciate you taking the time to let us know, and we’re sorry again for the inconvenience caused by not receiving the order. If there’s anything else we can help with, please don’t hesitate to get in touch by email. Kind regards, Team Phase Eight

Posted 5 months ago

“Usually a good brand for quality and elegance”

Helpful Report

Posted 5 months ago

Hi Sarah, Thanks for sharing your thoughts. We’re glad you see Phase Eight as a brand known for quality and elegance. If there’s anything we can do to make your experience even better, please let us know and we’ll be happy to help. Kind regards, Team Phase Eight

Posted 5 months ago

“They were great quality, however, they were far too big considering that's the size I am normally.”

Helpful Report

Posted 5 months ago

Hi Stephen, Thanks for sharing your feedback. We’re glad the quality was great, and we’re sorry the size didn’t fit. If you’d like, we can help with size guidance or suggest alternatives. Please let us know by email and customer service will be more than happy to assist. Kind regards, Team Phase Eight

Posted 5 months ago

“The dress is too Long”

Helpful Report

Posted 5 months ago

Hi there, Thanks for sharing your feedback. We’re sorry to hear the dress lengths aren’t working for you. We’d be happy to help with a return or exchange and suggest alternatives that might fit better. If you’d like, please let us know your preferred size or style, and we’ll assist right away. Kind regards, Team Phase Eight

Posted 4 months ago

“The upper part of the dress was to voluminous so not a goof fit”

Helpful Report

Posted 5 months ago

Hi Iain, Thanks for sharing your feedback. We’re sorry the upper part of the dress felt voluminous and didn’t provide a good fit. We’ll pass this to our design/quality team for review. If you’d like, we can help you find styles with a more fitted bodice or better-suited sizing. Please let us know your preferences or the size you tried. Kind regards, Team Phase Eight

Posted 4 months ago

“Good service”

Helpful Report

Posted 5 months ago

Hi Gina, Thanks for the great feedback. If there’s anything else you’d like us to assist with, please let us know and we’ll be happy to help. Kind regards, Team Phase Eight

Posted 5 months ago

“The shoulder does not sit properly and shows your underwear”

Helpful Report

Posted 5 months ago

Hi Carole, Thanks for sharing your feedback. We’re sorry to hear the shoulder fit is revealing underwear. that’s not what we aim for. We’ll pass your comments to our product team for review. If you’d like, we can help you find a better-fitting alternative or arrange a return. Kind regards, Team Phase Eight

Posted 4 months ago

“Return charges from Ireland is appauling. Especially when you have a physical shop in Dublin but can’t take it there even for exchange 😡”

Helpful Report

Posted 5 months ago

I’m really sorry to hear about the return charges from Ireland and the difficulty with exchanges in Dublin. That isn’t the experience we want for you. Please could you contact our Customer Care Team so we can review your charges and explore the best resolution for you? We appreciate you letting us know and we’ll work to make this right.

Posted 5 months ago

“Lovely dress but far too long. I’m 5ft5 but even with heels to long. Couldn’t be shortened as would spoil the border at the bottom”

Helpful Report

Posted 5 months ago

I’m really sorry the dress is too long and that shortening isn’t possible without affecting the border. That isn’t the experience we want for you. Please could you contact our Customer Care Team so we can review options and find the best resolution for you? We appreciate you letting us know and we’ll work to make this right.

Posted 5 months ago

Phase Eight Reviews