“Staff helpful in store and on the phone due to the error of being sent a rejected item. Shame i wasnt offered the clothing at a cost price so the damage could you resolved by a seamstress. Instore offered a 30% discount which was dissapointing considering the item will be binned!! I was offered an e-voucher (still waiting) but would of rather the clothing to of been perfect.”
“I dont know who is to blame but the parcel arrived a bit battered and also open
The tape used to secure wasnt covering all the flaps of the cardboard packaging so could be a fault of the packers.”
“A lovely range of clothing but unfortunately only a limited number are available in petite range which is what I need. Also no opportunity to try petite in the few remaining stores”
“Customer Services hung up on me twice after having waited over ten minutes each time!
In the end I called Kingston store with my query and the shop assistant was helpful.”
“Usually I am pleased with Phase Eight have used them many times, but on this occasion the items chosen were so big I had to return both. Disappointing”
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