“Ridiculous amount to have to spend to get free delivery and returns. It’s not the customers fault we have to shop on line when all the local outlets have been shut down.”
“Not having a stand alone Phase Eight in Nottingham.Its not good that you cannot return unwanted clothes to John Lewis which means you have to pay delivery and return charges.”
“I had various issues with Phase Eight. The main one being how flimsy the parcels are packed. Mine arrived with the dresses almost falling out out of the flimsy box. It was fastened with one strip of tape half way round the box. I did eventually have a dress from them, which is beautiful.”
“Said to unlock a discount but as told I couldn’t use it on the Farcy coat because it was on sale.
I re checked the website and there was no mention of it being on sale.
So much was correct? You just wanted my email address. Will now unfollow. Disappointing”
“Staff helpful in store and on the phone due to the error of being sent a rejected item. Shame i wasnt offered the clothing at a cost price so the damage could you resolved by a seamstress. Instore offered a 30% discount which was dissapointing considering the item will be binned!! I was offered an e-voucher (still waiting) but would of rather the clothing to of been perfect.”
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