Name: Phase Eight
Rating: 4.31

“Usually good”

Posted 5 months ago

Hi Gillian, Thanks for the feedback. We’re glad you find Phase Eight usually good. If there’s anything we can do to improve or if you have any questions, please let us know and we’ll be happy to help. Kind regards, Team Phase Eight

Posted 4 months ago

“I was a bit disappointed with the quality of the three items I bought considering how much they cost.”

Helpful Report

Posted 5 months ago

Hi Sharon, Thanks for sharing your feedback. We’re sorry to hear the quality didn’t meet your expectations. I can see you have now returned your order back to us, thank you so much for doing so. If you would like to discuss further, please do reach out to our Customer Care Team. Kind regards, Team Phase Eight

Posted 4 months ago

“Love the dress but it didn’t come with the little over top Phoned customer service,not helpful at all ,girl was having argument with someone in the room with her”

Helpful Report

Posted 5 months ago

Hi Sharon, We’re sorry to hear about the missing over top and the experience with customer service. This isn’t the standard we aim for. I can see you have now returned your order to us, I would like to thank you for doing so. Please can you get in touch with our Customer Care Team if you would like any further assistance. Kind regards, Team Phase Eight

Posted 4 months ago

“I do like the dress. Shame it arrived very creased. I washed it and it lost a lot of colour. Had to rinse it a lot of times. The lightest colour is now a little darker. If I had seen this in a review I may not have bought it.”

Helpful Report

Posted 5 months ago

Hi Joyce, Thanks for sharing your experience. We’re sorry to hear the dress arrived creased and that washing affected the colour. If you would like to discuss further, please can you get in touch with our Customer Care Team by telephone/email or our web chat? Your satisfaction is very important to us. Kind regards, Team Phase Eight

Posted 4 months ago

“Blouse is lovely, however I have the inconvenience of taking it to a Phase Eight store to have the security tag removed”

Helpful Report

Posted 5 months ago

Hi Gillian, Thanks for sharing your feedback. We’re sorry to hear you’re annoyed by the need to visit a Phase Eight store to have the security tag removed. That isn’t the experience we aim to provide. If you’d like, we can look into alternatives to avoid this in future purchases or help with arrangements that make the process easier. Please let us know how we can assist. Kind regards, Team Phase Eight

Posted 4 months ago

“The packaging was disappointing, especially given the price point of the dress. It arrived in a basic plastic garment cover placed inside another plastic bag, which felt minimal and lacked any sense of care or presentation. For a product positioned at this price level, I would have expected more thoughtful, premium packaging that better reflects the brand and protects the item in a more polished way. However, package arrived promptly and return was easy enough apart from the long queue at the Post Office!”

Helpful Report

Posted 5 months ago

Hi Farahnaz, Thanks for sharing your experience. We’re sorry to hear the packaging didn’t meet your expectations and that the presentational aspect felt minimal, especially given the price point. We’re glad the delivery and return process went smoothly aside from the Post Office queue, and we’ll pass your feedback to our packaging team for review. If you’d like, we can suggest items with more premium packaging or arrange an alternative option for you in the future. Please let us know how we can assist. Kind regards, Team Phase Eight

Posted 4 months ago

“I liked the dress but unfortunately there were some marks on it, the most noticeable was on the front near the waist - it looked a bit like ash - as if someone had been smoking near it. I don’t think I should have to pay£1.95 to return it. It’s put me off buying online.”

Helpful Report

Posted 5 months ago

Hi there, Thanks for letting us know. I’m sorry to hear there were marks on the dress and that the return postage added a cost that’s put you off buying online. That isn’t the experience we want for our customers. If you’d like, we can help with a replacement, exchange, or a refund for the item, and we can review the return postage policy for you. Please share your order number and any preferred option, and we’ll take it from there. Kind regards, Team Phase Eight

Posted 4 months ago

“The dress I ordered was lovely and fitted well but the fabric was stiff and the colour didn’t suit me”

Helpful Report

Posted 5 months ago

Hi Vivienne, Thanks for sharing your feedback. We’re glad the dress fitted well and looked lovely, but we’re sorry the fabric felt stiff and the colour wasn’t right for you. We’ll pass your comments to our product team for review. If you’d like, we can help you find alternatives with softer fabrics or different colours, or assist with return/exchange options. Please let us know how we can assist. Kind regards, Team Phase Eight

Posted 4 months ago

“Fast delivery and returns process”

Helpful Report

Posted 5 months ago

Hi Julia, Thanks for your feedback. We’re glad to hear your delivery and returns were fast. If there’s anything else you’d like to share or if you need help finding items you’ll love, we’re here to assist. Kind regards, Team Phase Eight

Posted 4 months ago

“The whole process was admirably easy. A pity the gorgeous dress fitted nowhere!”

Helpful Report

Posted 5 months ago

Hi Judith, Thanks for sharing your feedback. We’re sorry the dress didn’t fit as hoped. We’d be happy to help you find an alternative size or suggest styles that might suit you better. Kind regards, Team Phase Eight

Posted 4 months ago

“It was a beautiful dress and i am gutted i couldnt keep it. I am only 5ft 1in and size 24 and your petite range doesnt go up to 24, so i ordered regular but it was almost 24 inches too long for me.”

Helpful Report

Posted 5 months ago

Hi Susan, Thank you for sharing your experience. We’re sorry to hear the petite range didn’t meet your needs and the regular length was too long for you. We understand how frustrating that must be. If you’d like, we can help you find styles in a length that would work better or suggest alterations that may suit your measurements. Please let us know how we can assist further. Kind regards, Team Phase Eight

Posted 4 months ago

“Quick delivery and easy return to the shop with a quick refund. Shop assistant a little dismissive and didn't ask why I might be returning”

Helpful Report

Posted 5 months ago

Hi Lisa, Thanks for letting us know. We’re glad to hear the delivery and refund process went smoothly, but we’re sorry the shop assistant came across as dismissive. That isn’t the experience we aim to provide. If you’d like, we can look into your return experience and see how we can improve. Please tell us more about what happened or how we can assist further. Kind regards, Team Phase Eight

Posted 4 months ago

“I loved phase eight at one time but I don't buy clothes made in China anymore. The regular fit dresses and tops do not fit me, too long in the body and sleeves and the petite dresses are poorly designed for shorter people. They tend to have voluminous skirts and puffy sleeves all of which add width and reduce height, I am size 12 and 5ft 2" . I have turned to other brands with better fitting designs and not made in China by slave labour.”

Helpful Report

Posted 5 months ago

Hi Margaret, Thank you for sharing your perspective. We’re sorry to hear that the current fits aren’t meeting your needs, particularly for regular and petite lengths, and we understand your concerns about production origins. If you’d like, we can help you find items with the right fit or suggest alternatives that align with your preferences. We can also note your feedback for our design team to consider in future collections. Kind regards, Team Phase Eight

Posted 4 months ago

“Returned to shop for full refund. Staff in shop were excellent.”

Helpful Report

Posted 5 months ago

Hi there, Delighted to hear that our in-store team provided excellent service. If there’s anything else you’d like to share about your experience or how we can assist with future purchases, we’re here to help. Kind regards, Team Phase Eight

Posted 4 months ago

“Was good. But did not look that great when tried on. I also got a bigger size.”

Helpful Report

Posted 5 months ago

Hi Divya, Thanks for sharing your feedback. We’re sorry to hear the item didn’t look as expected on you and that you needed a bigger size. We’d be happy to help you find a better fit or alternatives that may suit you better. If you’d like, tell us your measurements or the items you’re considering, and we can suggest options or arrange a size exchange. Kind regards, Team Phase Eight

Posted 4 months ago

“Lovely colour but it made me look 2 sizes bitter than I am , it think it’s the sleeves !”

Helpful Report

Posted 5 months ago

Hi there, Thanks for sharing your feedback. We’re sorry to hear the fit wasn’t flattering for you. We appreciate you letting us know, and we’ll pass your comment to our design team for review. If you’d like, we can help you find styles with a better fit or provide suggestions on sizing and alterations. Please tell us how we can assist. Kind regards, Team Phase Eight

Posted 4 months ago

“Not for me, very roomy, didn’t like the metallic stripe or the material, very disappointing as I’d had my eye on it for a while.”

Helpful Report

Posted 5 months ago

Hi Belinda, Thanks for sharing your feedback. We’re sorry to hear the piece wasn’t for you and that the metallic stripe and material didn’t meet your expectations. If you’d like, we can help you find alternatives that better suit your preferences or discuss options for return or exchange. Please let us know how we can assist. Kind regards, Team Phase Eight

Posted 4 months ago

“Ordered a size 16 to be delivered to store, on trying on dress instore, found dress received was a size 26, thankfully the shop assistant was extremely helpful and quickly arranged return and refund.”

Helpful Report

Posted 5 months ago

Hi Jackie, Thank you for letting us know. We’re sorry to hear the wrong size was delivered to the store and for any inconvenience this caused. We’re glad the assistant could help quickly with the return and refund. If you’d like, we can arrange a direct replacement in your chosen size for in-store pickup, or help you find an alternative that fits your needs. Please tell us how you’d like to proceed. Kind regards, Team Phase Eight

Posted 4 months ago

“Customer service is poor. Their clothes are good. Not perfectly finished, but they look smart. I wish they'd get in touch so that I can explain my frustration!”

Helpful Report

Posted 6 months ago

Hi Aline, Sorry to hear about your experience with our customer service. We value your feedback and would like to understand what happened and how we can help. If you’d like, please share more details or contact us so we can address your frustration directly. Kind regards, Team Phase Eight

Posted 4 months ago

“Website okay, items arrived promptly . Lots of options for delivery and returns. In a perfect world I would like free postal returns as an option. Items as described and well made. Would much prefer alternative packing than plastic!”

Helpful Report

Posted 6 months ago

Hi Debra, Thank you for your feedback. We’re glad to hear the website is easy to use and that your items arrived promptly with good delivery/return options. We understand your preference for free postal returns and for alternative, less plastic packing. your comments are appreciated and will be shared with our team for consideration. If there’s anything specific you’d like help finding or if you want to discuss any recent orders, please let us know. Kind regards, Team Phase Eight

Posted 4 months ago

Phase Eight Reviews