Phase Eight Reviews

Name: Phase Eight
Rating: 4.31

4.3 Rating 7,008 Reviews

83 %

of reviewers recommend Phase Eight

Company Reviews

Product Reviews

47,169

Anonymous

Anonymous // 01/01/2019

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“I bought this in your sale but it was still £100+. It had been worn, it was very dirty at the hems and the neck. I sent it back disgusted and won't buy again. You should inspect your goods more thoroughly. It should never have been sent out.”

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Posted 3 weeks ago

“I ordered a size 16 , paid postage and was sent a 12. Returned this at the post office having rung customer services first to ensure I would also be refunded postage charges. I was assured I would be. 2weeks later no refund . Rang phase eight, told to email proof of postage , I mentioned the postage refund too. Dress refunded but not postage .rang twice then put in a written complaint. Was assured it would be done. Still waiting……”

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Posted 3 weeks ago

“£350 dress packed in a 12x12 plastic bag”

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Posted 3 weeks ago

“horrible fitting and seem faulty do not fit well at all do not buy this”

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Posted 4 weeks ago

“The dress I ordered was a size 14 it was about an 18 UK size very volumus on the top and short it was overwhelming not for me sorry”

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Posted 4 weeks ago

“Ordered dress for my wife… Arrived faulty with blemish on silk… Asked for a replacement… Got a refund minus postage and a price change (despite it being a matter of days between order and return) Shocking service”

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Posted 4 weeks ago

“Had to return two pairs as I returned the first pair as the uppers were faded and different colour to the heel and sole. Ordered another pair but they were really badly faded too. Web chat and customer service is terrible. Have been cut off from web chats and/or no response to messages. Returned one pair to store but no apology just stated that they might get different staff to answer web chats. Still waiting to get a response about return postage charge. Not a great first experience of phase eight don’t think I’ll be using them again”

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Posted 4 weeks ago

“The wrong dress was sent or atleast it was nothing like the picture. Then delivery costs were deducted from my refund”

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Posted 4 weeks ago

“Still waiting for refund on second dress sent at same time.”

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Posted 4 weeks ago

“Ordered jumpsuit online. 3 weeks later still waiting for delivery that should have been sent to Bluewater shop. They haven't received. Request for refund......a week later still waiting. There unable to comment on item. Very Poor service”

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Posted 4 weeks ago

“Paid for next day delivery, it took 6 days to arrive. Phase 8 weren't interested and refused to chase up delivery company. My first and last time of buying from them. Such disgusting service”

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Posted 1 month ago

“The item never arrived. Then it took me 3 weeks to get a refund. Very poor service.”

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Posted 1 month ago

“I didn’t receive my dress for some reason it was sent back to you without being delivered to me very disappointed about it all I did send you two messages about this which didn’t get any response from you!”

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Posted 1 month ago

“I have not yet recieved my order , I was advised on the 6th of August that there would be a slight delay and you would inform me of when there would be a delivery ….. NOTHING!”

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Posted 1 month ago

“I received the wrong item. Returned it 8 business days ago and still haven't got a refund.”

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Posted 1 month ago

“Love some of your designs but you fall down drastically with your sizing!”

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Posted 1 month ago

“So I order direct but then had email to say it was cancelled. Wasn't sure why. So I was able to get this dress via John Lewis. I did get sale price but ordering direct I would of got the extra discount you were offering. It couldn't been out of stock as Next had it as available bit their price was full price so found it on John Lewis”

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Posted 1 month ago

“3rd replacement top, all of them began to thread on first wearing. Really disappointed as I love the design and fit but the white threads on dark navy background are very noticeable. Brought this to wear on holiday but after one wear I had to pack it away.”

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Posted 1 month ago

“This dress was ordered twice, the first one never arrived, even though it was supposed to be delivered between given times? I reordered a replacement which was also late being delivered and to the wrong address? Evri the courier are useless, you need to find a more reliable delivery option for your customers. Had to return the dress as it was extremely creased and disappointing.”

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Posted 1 month ago

“I ordered the dress as available on line, to then revive a refund & details a few days later advising the dress is no longer available!!! Utterly disappointing & not even an alternative option”

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Posted 1 month ago

Phase Eight is rated 4.3 based on 7,008 reviews