I'm really sorry to hear the packaging was appalling and led to a return. Please contact our Customer Care team with your order details so we can review this and arrange a suitable resolution as quickly as possible.
“This looked like pjs when I put it on. Also the zip is in the back and I couldn’t reach the top of it. The small collar was very fiddly to do up as well”
I'm really sorry this item didn’t meet your expectations and the fit wasn’t right. The back zip and the fiddly collar sound frustrating.
Please contact our Customer Care team with your order details so we can assist with a suitable resolution as quickly as possible.
“The first time I tried the shirt on it was clear that the decorative button was squint on the front of the shirt. Then the decorative button and the small button behind it fell off when I tried to close the shirt at the neck. I also didn't like the feel of the material. Very disappointed as I have been happy with other items that I have purchased from Phase Eight. Sent back for a refund. Prompt refund was received.”
I’m really sorry the shirt arrived with a squint decorative button and the buttons fell off, and that you’re unhappy with the feel of the material. Please contact our Customer Care team with your order details so we can look into a resolution for you.
Hi Ann,
I’m really sorry you received only the camisole and not the Florentine Semi-Sheer Wrap Top. This isn’t the experience we want for you.
Please do return the camisole back to us and we will be happy to refund this for you. If you need assistance placing a new order please contact our customer care team directly.
Kind regards, Phase Eight Customer Care
“Jeans ordered were size 14R. Picked up from Bluewater store. Jeans measured only waist size 8. I am terribly disappointed as I only went to Bluewater to pick up Jeans. It cost more in petrol”
I’m really sorry the jeans were mis-sized and that you had to travel to Bluewater for pickup. This isn’t the experience we want for you.
Kind regards,
Team Phase Eight
I’m really sorry you never received your order. This isn’t the experience we want for you.
Please contact our customer care team with your order number so we can investigate and arrange a resolution promptly.
Kind regards,
Team Phase Eight
“I tried to uy this coat from twice. It turned out that you didn't have it in stock, or lost it before reaching the carrier.
Now you ask for my opinion.
Your company is a joke.”
I’m really sorry you’ve had this experience. This isn’t the standard we want for you.
Please contact our customer care team with your order number so we can investigate and arrange a resolution promptly.
Kind regards,
Team Phase Eight
I’m really sorry your blouse arrived faulty and that you didn’t receive a response to your replacement request. This isn’t the experience we want for you.
Please contact our customer care team with your order number so we can investigate and arrange a resolution promptly.
Kind regards,
Team Phase Eight
I’m really sorry you received a defective dress. This isn’t the experience we want for you. Please contact our customer care team with your order number and photos of the defect so we can investigate and arrange a resolution promptly.
Kind regards,
Team Phase Eight
I’m really sorry you didn’t receive your order. This isn’t the experience we want.
Please contact our customer care team with your order number so we can investigate what happened and arrange a resolution promptly.
Posted 3 weeks ago
I’m really sorry you never received your order. This isn’t the experience we want for you.
Please contact our customer care team with your order number so we can investigate and arrange a resolution promptly.
Kind regards,
Team Phase Eight
I’m really sorry you never received your blouse. This isn’t the experience we want.
Please contact our customer care team with your order number so we can investigate what happened and arrange a resolution promptly.
“My item was in the sale but was still a top priced at 49.95. It arrived scrunched up in a brown paper envelope and I had to iron it to try it on. It was sent back in better conditon than its arrival!
It was listed as silk which is not supposed to crease so the material needs to be verifiled for the advertisement.”
I’m really sorry the item arrived creased and that you’re unhappy with it being advertised as silk. This isn’t the experience we want for you.
Please contact our customer care team with your order number so we can review what happened, verify the fabric details, and arrange a suitable resolution promptly.
“Your courier Evri never delivered it - so unable to give a review on product ! Dissatisfied customer who will shop elsewhere but f Evri is the courier choice”
Hi Theresa,
I’m really sorry that Evri didn’t deliver your order and that you’re unable to review the product as a result. That isn’t the experience we want.
I can see we have resolved this for you however, so sorry again for the inconvenience caused.
Kind regards,
Team Phase Eight
“I was sent the wrong coat. I went to a shop to give it back and they didn’t accept it because the warehouse gave me a H&M coat, similar style but wrong brand. The people in the chat also don’t know what should I do. I am very disappointed with the service so far.”
Hi there,
I’m really sorry you were sent the wrong coat and that the warehouse mix-up wasn’t resolved at the store. That isn’t the experience we want.
Please contact our customer care team with your order number and any photos, for us to get this resolved for you.
Kind regards,
Team Phase Eight
“It’s not the product just the use of evri as a courier although I did order and then there was - 20% off offer I’ve asked for a price match but have heard nothing”
Hi Sally,
I’m really sorry about the courier experience with Evri and that your price match request hasn’t been acknowledged. That isn’t the experience we want.
I can see that you have been in contact our customer care team and this has been resolved for you.
Kind regards,
Team Phase Eight
I’m really sorry your dress arrived with a broken zip and you couldn’t wear it for your special occasion. That isn’t the experience we want.
Please contact our customer care team with your order number and any photos, and we’ll get this resolved for you.
Kind regards,
Team Phase Eight
Hi Maria,
I’m really sorry the shoes weren’t suitable and that you’re still waiting for your refund. That isn’t the experience we want.
Looking at your order it has been refunded, please do contact our Customer Care Team if you need further assistance.
Kind regards,
Team Phase Eight
Hi there,
I’m really sorry you only received the bodice and the dress is missing. That isn’t the experience we want. Looking at your order it has been refunded in full, if you need further assistance please do get in touch with our Customer Care Team..
Kind regards,
Team Phase Eight
Hi Jane,
I’m really sorry your order was cancelled and refunded without explanation. That isn’t the experience we want.
I can see that this was a stock issue and you have been refunded in full. Please do get back in touch with our Customer Care Team if you need further assistance.
Kind regards,
Team Phase Eight
“The order never arrived , I contacted them via the virtual assistant all very difficult to access . Finally spoke digitally to real person , little to no apology finally gave me refund and code for another order for free postage . I had to wait another 3 days for refund and did try code for postage and unsurprisingly it didn't work ! In summary very poor service , only thing consistent with is sending umpteen emails !”
Hi Sarah,
I’m really sorry to hear your order didn’t arrive and that getting help has been frustrating. That isn’t the experience we want.
If you’d like us to look into this quickly, please could you contact our customer care team with your order number and the details of the refund/discount issue? We’ll investigate and ensure the refund and any postage code problems are resolved promptly.
Kind regards,
Team Phase Eight
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