Phase Eight Reviews

Name: Phase Eight
Rating: 4.31

4.3 Rating 7,008 Reviews

83 %

of reviewers recommend Phase Eight

Company Reviews

Product Reviews

47,169

Anonymous

Anonymous // 01/01/2019

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“Ordered this for a wedding. 3/5 day expected delivery. Turned up 2 weeks late. Disgusting customer service, still have not received anyone response to the numerous emails sent. Shoddy goodies delivered with a dent in the top.”

Helpful Report

Posted 1 month ago

“This item was ordered, I got an email a week later to state that the order is still being processed due to high orders. Then a week after this it was cancelled. I paid full price £119 and whilst waiting for the order it went into the sale for £85. They had my money for 2 weeks before cancelling then I had to wait another 5 days to receive the refund. Unfortunately as a family we haven’t learnt with Phase8 and this is the second item cancelled. The shoes were brought didn’t match each other. Then we ordered a bag that was cancelled, we were told it wasn’t coming back so ordered from Ireland via a friend then a day after this was done it was back in stock. So don’t believe this hat won’t come back but sourced a better hat from a different retailer. However for us this is the end of our Phase 8 journey and we never be ordering again. Especially as they then had the cheek to ask for a review of an item we never received.”

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Posted 1 month ago

“The fascinator was lovely but arrived in just a plastic bag and one end of the hairband was broken/snapped. Two other fascinators I recently ordered arrived in boxes that were too small and the items were bent, meaning I have returned two recently and despite writing about damage on the returns form, still had postage deducted which I feel is unfair . Also very frustrating not to be able to contact Phase 8 by telephone on numerous occasions to discuss missing orders and delayed refunds does put me off ordering in the future.”

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Posted 1 month ago

“Dresses old fashioned and colours too muted. Service appalling and trying to get a refund has proved almost impossible. Despite proof of receipt of return they strung out sending me a refund with one poor excuse after another. I found them inefficient and unprofessional”

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Posted 1 month ago

“This has yet to be delivered to me, along with two dresses. Terrible terrible customer service from Phase Eight. Very disappointing and no one getting back to me at all. Won’t be recommending or shopping again with them.”

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Posted 1 month ago

“The parcel took nearly 2 weeks to arrive and was poorly packed so the fascinator was squashed and useless”

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Posted 1 month ago

“Although the shoes look vety nice, they were extremely uncomfortable, and not sturdy. Also the underside of the bow dug into the top of my foot. I have slim size 5UK feet, so it isn't that they were small. Very flimsy ill fitting shoes, that felt insecure while being worn. For the price and name, I expected more and was extremely disappointed. They were for my daughter's wedding, and (unusually) had to change them during the ceremony to some other heels. Extremely disappointing. I will be seeking a refund, or at least part refund as they'll not be worn again due to the discomfort.”

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Posted 1 month ago

“I used to love buying dresses and jumpsuits from Phase Eight but recently, the quality and standards have taken a nosedive. My recent purchases have had snags in the materials, dirty hems and a missing corsage from the jumpsuit. Also, the ‘do not remove’ tag was missing so I guess that makes it difficult to return an item. All very disappointing.”

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Posted 1 month ago

“I hope your customer service will contact me regarding the poor quality of this trouser suit.”

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Posted 1 month ago

“Just didn’t fit so sent it back”

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Posted 1 month ago

“I ordered a replacement dress as the first had a very uneven hem line. It's a lovely dress for autumn/ winter and I look forward to wearing it. However the customer service has been appalling in getting the correct money refunded. Numerous agents have replied to my email queries. There is no consistency in who deals with the issues and therfore a lack of ownership and responsibility in resolving the problem.”

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Posted 1 month ago

“So disappointed… it arrived screwed up Never had this before and returning First time ever such awful service”

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Posted 1 month ago

“Expensive but not always worth the money , but I’ve had some nice things in the sale . Some of the quality needs improving The colour 1st drew me to them …. Lovely …. But the fit . Nope . The zip is fitted in sooo badly that’s there’s a big lump on the side of your leg . Not so lovely . Unfortunately ordered another pair but they were just the same ☹️took both back . Customer service awful . I’ve not had a refund for them and the shop tell me I’ve got to chase it with head office . Not impressed”

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Posted 1 month ago

“Can’t review an item that I am still waiting to receive !Customer service nightmare to get through”

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Posted 1 month ago

“I received a fualty item which I orderes next day delivery as I was traveling. The item was faulty and Yhey refuses to send exchange/discount or refund. Very poor custome rservice”

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Posted 2 months ago

“Ordered this item and it was confirmed at the time only to be emailed a few weeks later that item was no longer available!”

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Posted 2 months ago

“Very disappointed with poor customer service. Received refund for this item but nothing for a blouse in same package. Phone calls. Emails. . Just answered by AI.”

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Posted 2 months ago

“Seit 10 Tagen versuche ich mit Euch in Kontakt wegen meiner Retouren zu treten auch Klarna ist informiert.. Euer Chat Rob hat vor 10 Tagen geschrieben, dass Ihr Euch innerhalb von 48h meldet.. Ich kaufe mit Sicherheit nichts mehr bei Euch ein, ich habe noch nie so eine inkompetente Firma erlebt.. Vielleicht antwortet ihr jetzt endlich mal, ich möchte umgehend mein Retouren Label.. Manuela Gschaider”

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Posted 2 months ago

“I am still awaiting this order after 2 weeks, having been charged on my credit card. I have been into my local branch (Reigate, Surrey) twice, who have been sympathetic & have tried to find out what’s going on, but sadly am no further on and £398.00 down at this point 😢”

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Posted 2 months ago

“Visited shop to return 2 dresses different sizes, told the facility for returns not working and I would need to post it. Suggested email to mention problem so not get charged postal fees. I was charged 2 postal fees. Sent email with no success or scope to reply. Accessed live chat, waited in total a hour with no response. Poor customer service.”

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Posted 2 months ago

Phase Eight is rated 4.3 based on 7,008 reviews