Hi there. Thanks for getting in touch. We’re sorry to hear that you’re not finding our styles fresh and that the fit and sizing haven’t met your expectations. We’ll pass your feedback to our design and product teams to review our range and sizing guidance.
Hi Carol. We’re really sorry to hear your order hasn’t arrived yet. We understand the frustration this has caused. Please do get in contact with us so we can look into this right away for you.
“Item didn't fit. To return will cost 20 euro plus which I feel is very expensive .no satisfaction when I contacted phase eight about this. Told me " sorry abot that to have a nice day" !!”
Hi Elizabeth. Thank you for reaching out to us. We're truly sorry to hear about the inconvenience caused by the return costs and that your experience with us did not meet your expectations. Please know that our returns fees are clearly stated at the time of purchase to ensure full transparency, and we absolutely understand how this can be frustrating.
If there is anything more we can do to assist you or if you have any further questions, please don’t hesitate to get in touch.
Hi Alicja. We’re really sorry to hear your dress arrived a week later than expected, especially after paying for next-day delivery. We understand how frustrating this is. I can see we have emailed you today regarding this order. If there’s anything else we can do, please let us know.
Hi Winsome. Thanks for getting in touch. We’re really sorry you’re waiting for your dress. I can see we have contacted DX on your behalf and will be sure to follow this up for you.
“I ordered the dress in two sizes hoping it would be suitable for my son’s forthcoming wedding. Instead of the dresses I ordered I got two black and gold velvet ones and now the one I wanted is out of stock, very disappointing”
Hi Jill. Thanks for getting in touch. We’re really sorry to hear you received the wrong dresses and that the one you wanted is now out of stock. This isn’t the experience we want for you.
I can see you have had a refund but if we can help trying to source the item at all, please do reach out to us via live chat.
Hi Anne. Thanks for getting in touch. We’re really sorry you haven’t received your order yet. It looks like your order has since been resolved for you. If you need any further assistance, please reach us through the link below.
https://www.phase-eight.com/here-to-help/contact-us.html
We would love to make your next order perfect for you.
Hi Patricia,
Thank you so much for your feedback and for taking the time to share it.
I’m really sorry that your delivery experience didn’t meet your expectations—I completely understand how frustrating this must have been. This isn’t the standard of service we aim to provide, and I’ve shared your feedback with the relevant team to help make improvements.
I’ve reviewed your order and can confirm that the issue has now been resolved. We really appreciate your patience while we sorted this out.
Thank you again, and please don’t hesitate to reach out if you need anything further.
Warm regards,
“The jumpsuit was nice, but the service was terrible. Paid for next day delivery and it turned up a week later. Far too late for the occasion I needed it for. Was refunded the delivery charge, still waiting on refund for jumpsuit.”
Hi there,
Thank you for your feedback, and we’re very sorry for the delay with your delivery and the frustration this caused. We understand how disappointing it is when an item doesn’t arrive in time for an important occasion. The delivery charge was refunded as soon as the issue was identified, and we can confirm that the refund for the jumpsuit has now also been processed. Please accept our sincere apologies for the service you experienced, and thank you for bringing this to our attention.
Kind regards, Phase Eight Customer Care
“I ordered my blouse 26th Dec still haven’t received it ! EVRi ! No joy ! Can’t talk to phase Eight on phone ? Lines cut u of ! After you been on phone saying they are having o”
Hi Christina.
Thanks for your message. We’re sorry you’re experiencing delays with your order and the difficulties reaching us. I can see that this has now been confirmed as missing and a refund processed for you, I sincerely apologise for any disappointment this has caused.
Kind regards, Phase Eight Customer Care
Hi Amanda.
Thanks for getting in touch. We’re sorry to hear you never received your item and had issues with Evri. I have raised this feedback with our courier team. I am ever so sorry for the disappointment this has caused.
Kind regards, Phase Eight Customer Care
“I can't review the item as it has not reached me. Both items have not arrived, I assumed they were both out of stock.
Would appreciate you investigate what has happend.”
Hi Sarah.
Thanks for getting in touch. We’re sorry your items haven’t arrived. I can see that we have contacted Evri for an update on this for you and as soon as we have an update we will let you know via email. I sincerely apologise for the disappointment this has caused.
Kind regards, Phase Eight Customer Care
“The underslip was so static that it was uncomfortable and pointless
The dress lower half was nice but the tie around didn’t sit right on one side no matter what I did”
Hi Lucy.
Thanks for getting in touch. We’re sorry to hear the underslip was static and the dress tie didn’t sit right. I will be sure to pass this feedback onto the design team to review for future.
Kind regards, Phase Eight Customer Care
Hi Tanya.
We’re sorry for cancelling your order the day before you were due to wear it. We understand how disappointing this is and we will certainly pass this feedback onto our team.
Kind regards, Phase Eight Customer Care
“I have had to take the dress to a seamstress to ensure that the buttons stay on. The one I tried on in the shop had all but one missing and then the last button fell of whilst trying it on and then the same happened to the dress I ordered online. Poor quality for the cost and I got the dress in the sale - there is no way I would have paid full price. The only reason I haven’t returned it is because it is a beautiful dress, just a shame you don’t pay attention to the little details.”
Hi Claire. We’re really sorry to hear about the issues with the dress and the buttons. That shouldn’t happen, especially with a sale item. Your feedback is important to us, it looks like your query has since been resolved. We hope to make your next experience much smoother for you.
“The dress l was sent was faulty when l opened the packing it had pulled threads on the back. It should not have been sent to me as it should not have passed their checks. I was very disappointed 😞”
Hi Sheila. We’re truly so sorry to hear the dress arrived faulty with pulled threads, that’s not the standard we aim for. It seems like your query has since been resolved, we would love to make your next experience a better one for you.
“I ordered the dress as soon as the sale started but a week after ordering, my order was cancelled. Very disappointing. I don’t know why but if the dress was out of stock, it shouldn’t have been listed as available. I potentially missed out on another dress from the sale while I was waiting for the cancelled item to be delivered - by the time I knew the dress wasn’t arriving, many others had sold out. I did get a standard cancellation email eventually but it didn’t specify why my order was cancelled.”
Hi Penny. We’re truly sorry for the cancellation and the disappointment it caused. I can understand why this was frustrating, especially if items were shown as available. We’ll look into why the dress was listed and why your order was cancelled. Your feedback is important to us.
Hi Lucy. We’re truly sorry to hear about the damaged dress and the worn item. This is not acceptable, and we’d like to resolve this for you as quickly as possible. Please contact us so we can help.
https://www.phase-eight.com/here-to-help/contact-us.html
Hi Sumudu. We’re truly sorry to hear you expected better service. This must have been disappointing. If you’d like, we can look into what happened and help improve your experience. Please get in touch so we can assist further: https://www.phase-eight.com/here-to-help/contact-us.html
“I ordered this gift card for Christmas and even paid extra for next day Delivery. There was no mention before ordering saying it wouldn’t be in time for Christmas. It is 5th Jan and it has finally been dispatched. Very disappointed with this service.”
Hi Tara. We’re really sorry for the delay and that your gift card didn’t arrive in time for Christmas. This isn’t the experience we want for you. Your feedback is so important to us and we hope to make your next experience a smoother one for you.
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