Phase Eight Reviews

Name: Phase Eight
Rating: 4.30

4.3 Rating 7,256 Reviews

83 %

of reviewers recommend Phase Eight

Company Reviews

Product Reviews

47,485

Anonymous

Anonymous // 01/01/2019

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“Wanted the dress for a special occasion… Evri lost it and Phase Eight were very poor and unhelpful… missed the sale for another dress, finally got my money back so very disappointed”

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Posted 2 months ago

“Terrible experience no dress arrived no refund after 2 weeks no one responds to email & phone lines closed”

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Posted 2 months ago

“The dress was cheap looking and the sequins fell over the floor. Very disappointing.”

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Posted 2 months ago

“I did not receive dress i have had 2 Web chats a phone call and an email with you and still haven't received a refund”

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Posted 2 months ago

“The most unflattering dress I’ve ever seen. Colour was horribly garish too. Thought it would be cute but it was extremely unflattering and I have to say the ugliest garment I’ve ever tried on. Maybe ok if you’re extremely petite.”

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Posted 2 months ago

“I was never emailed to say dress did not get posted no correspondence from you and that you refunded me the payment. Email was sent saying thank you for your order!”

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Posted 2 months ago

“I didn't rate it as I never received it due to Evri never delivering it. I felt very let down by Phase Eight as I tried for 20 minutes a time to speak to customer services and the chat service but no one picked up my call. Why do companies use Evri who clearly don't want to deliver parcels? I was disappointed as wanted to wear the dress to a wedding 24th July but it never appeared even though I ordered it 17th July. I wont br ordering online from Phase Eight again......”

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Posted 2 months ago

“Phase Eight's customer service is absolutely appalling, not only did I not receive the goods I ordered, I was not notified that the goods were being returned to the seller until I queried it with Phase Eight. I spent over a week trying to get information about my purchase from the customer service department online, eventually on my 5th phone call to the customer service department an agent agreed to process a refund. Premium prices for bargain basement levels of customer service.”

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Posted 2 months ago

“As I have yet to receive my hat my rating is for poor delivery service”

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Posted 2 months ago

“The quality of phase eight dress are deteriorating. I have a few old dresses from phase eight but this one really disappointed me.”

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Posted 3 months ago

“waarom slechte revieuw materiaal en qau vorm en produkt zeer goed met alleen goed oppassen maat denk verschil eu en de en be maat eu 40 is 38 de”

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Posted 3 months ago

“I purchased three items to a vale of £231 but received nothing. Customer service is not fit for purpose so I have as yet not received a refund. I paid via a PAYPAL account and have therefore contacted them to facilitate a full refund. Not good enough Phase Eight.”

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Posted 3 months ago

“Not good quality. Customer service poor”

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Posted 3 months ago

“My item was collected and returned to store on sane day as it was faulty and stitched incorrectly. However I have still not received a refund over 2 weeks later. I have simply received reminders to collect. I have called the contact centre and emailed customer services but their auto response states that they are very busy and that there will be a delayed response. Meanwhile they have now had my monies for 4 weeks without supplying goods of an acceptable quality.”

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Posted 3 months ago

“Supposed to be delivered by Evri !!!! Contacting Phase Eight is challenging… No dress for an event and still waiting for a refund!!! Can’t speak to a human and email useless so live chat is the only option…. Dreadful service”

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Posted 3 months ago

“I did not receive my order so cannot say what the jumpsuit fits like. Trying to get a refund has been very unsafisfactory and I am still waiting for a response from Customer Services. I have tried ringing and emailing and get no where. At the moment I have no refund or jumpsuit.”

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Posted 3 months ago

“Not at all happy with the returns I’m stilling wait ing for Contacted phase eight but all I got was an automated reply. £138 please”

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Posted 3 months ago

“Was out of stock, had email to say it was back in stock, ordered it, chased it, no response from customer service, email to say order cancelled! Beyond disappinted”

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Posted 3 months ago

“I never received the parcel!”

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Posted 3 months ago

“I ordered this online, when it didn’t arrive I tried to contact customer service. Absolutely impossible to get any help. After much frustration and wasted time waiting I got to speak to a real person. She arranged a refund and a 15%discount code. Fantastic went to reorder the bracelet only to find there’s already a15% sitewide discount (so effectively no good will gesture ) and I need to pay £3.95 again for delivery, so as I’d already paid delivery for the original bracelet I don’t feel like paying it again after all the frustration and disappointment at the Phase Eight customer service. Extremely poor and definitely had changed my confidence in buying online from them again.”

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Posted 3 months ago

Phase Eight is rated 4.3 based on 7,256 reviews