Phase Eight Reviews

Name: Phase Eight
Rating: 4.31

4.3 Rating 7,008 Reviews

83 %

of reviewers recommend Phase Eight

Company Reviews

Product Reviews

47,169

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

Deutsch

Nederlands

Español

Français

Polski

Русский

Italiano

“The hat was shipped in a box that was too small therefore, it arrived damaged. I returned it to store and the staff tried very hard to reshape it, however, it was unacceptable. Despite emails and calls I am still waiting for this order to be refunded.”

Helpful Report

Posted 2 months ago

“Came, promptly but it had been worn and damaged, a button was missing and the fabric was torn. The returns process was not simple and my live chat experience was dreadful - 18 mins wait and then hung up on. I will not recommend Phase 8”

Helpful Report

Posted 2 months ago

“Bought 2 of these simara dresses, very poor quality. Both had holes on them, wouldn't recommend to anyone this item.”

Helpful Report

Posted 2 months ago

“Received a faulty item. When I wanted to return it, I was asked to pay additionel money for the return.”

Helpful Report

Posted 2 months ago

“Delivery never arrived, it sat at a depot for 2 weeks before being returned to retailer and I needed the outfit for a wedding. Lesson to Phase 8 don't use Evri as your delivery service. Will not be buying from this company again.”

Helpful Report

Posted 2 months ago

“Was awful I ordered a petite length size 12!I am 5ft 4 inch the length was at least 3 inch to long who ever made this garment I don’t know who they model it on , this was not the usual size and finish that phase 8 do, this had totally put me off from ordering anything else,”

Helpful Report

Posted 2 months ago

“I’ve been sent the wrong item, have emailed twice and no one’s done anything about it.”

Helpful Report

Posted 2 months ago

“I never recieved my facinator. I ordered more than a month ago. Still no reply from any customer service tr despite countless emails. Avoid”

Helpful Report

Posted 2 months ago

“I ordered and paid for express delivery in 25th June, today 11th July I have still not received the dress. I have emailed but still received no reply!!!!! What”

Helpful Report

Posted 2 months ago

“It has taken over 2 weeks and you still haven’t sorted my complaint out ,just keep saying you are busy ,that’s not good enough”

Helpful Report

Posted 2 months ago

“I never received my order”

Helpful Report

Posted 2 months ago

“Can't review this dress which I haven't received yet. Was ordered 18 June”

Helpful Report

Posted 2 months ago

“Horrendous customer service. My delivery was so delayed despite paying for next day delivery and now they won't respond to any communication I send them. It seems they are ghosting customers even on their helpline!”

Helpful Report

Posted 2 months ago

“The material of this dress made it unwearable”

Helpful Report

Posted 2 months ago

“I was persuaded to buy a dress that didn't suit me in an outlet store. When returned it had to accept gift card rather than money back. Struggled to find something I liked and finally bough MaryKate dress. Since returned and now only Bern refunded additional money not gift card. What is going on??”

Helpful Report

Posted 2 months ago

“Poor design Material too stiff”

Helpful Report

Posted 2 months ago

“The item was not received. I then had a two week battle to prove this was the case, with a very frustrating system whereby emails remained unanswered, the Chat was unhelpful and all phone calls were cut off after being on hold. My last resort was direct messaging on Instagram. I am finally being offered a refund two weeks after the delivery was meant to arrive. Photos were sent by the courier of an unrecognisable house claiming “proof of delivery”. In the end a map picture was sent which showed it was in a village 40 minutes away. I was repeatedly asked to “check with my neighbours and cctv”! A very frustrating situation and a great deal of time wasted.”

Helpful Report

Posted 2 months ago

“Sent back 4 items received 4 emails confirmation of receipt and refund would follow only received refund for one item from which a handling fee deducted. Chased by email on 3 occasions only to receive automated response saying oh I see this is about a refund and we will close the matter!. Clearly this company are not to be trusted holding onto my refund of over £258 for no reason. This was a first order with Phase Eight and certainly my last. Trying to get my money back via PayPal now”

Helpful Report

Posted 2 months ago

“I haven’t received my order”

Helpful Report

Posted 2 months ago

“Dress never arrived”

Helpful Report

Posted 2 months ago

Phase Eight is rated 4.3 based on 7,008 reviews