Hi Soham. We’re really sorry to hear your wife’s order was cancelled without a reason. That isn’t how we aim to help, and we would love to make sure your next order is fulfilled without any concern.
Hi there. We’re truly sorry to hear about the clasp breaking after such a short time and the filling showing through the coat. This isn’t what we would expect from our high quality items. It seems your query has now been resolved, but if you need any further assistance, please reach out below.
https://www.phase-eight.com/here-to-help/contact-us.html
Hi Bernadette. We’re really sorry to hear the item didn’t fit well and that your return experience in Dublin was disappointing. We’d love to help you find a better fit or a suitable alternative. Please get in touch so we can assist with options and next steps.
https://www.phase-eight.com/here-to-help/contact-us.html
“I have still not received my item and no email from actually Phase 8, apologising or giving a timeline. Just an email rating Phase 8 on an item I've not received yet. It was ordered 17 DEC and it is now 2 jan.”
Hi Tracey. We’re truly sorry for the delay and for the lack of communication about your order. This isn’t the experience we want you to have, and we understand how frustrating this must be.
Your query has since been resolved, and we look forward to making your next experience perfect for you.
Hi there. We’re so sorry to hear the blouse arrived with a large tear and was creased. This isn’t up to our standards, and we are pleased to see that this has since been resolved for you. We would love to make sure your next order is perfect for you.
Hi Sonia. We’re really sorry for the trouble with Phase Eight. Your feedback is important to us and we appreciate you taking the time to reach out to us.
Hi there. I’m really sorry to hear you didn’t receive a full refund for faulty goods. This has since been resolved for you, thank you for reaching out to us so that we could put this right.
“I recently ordered this jacket and when it arrived the gold buttons were replaced with plain black buttons. It did not look anything like the photo!! I was very disappointed and then I was charged to return it. This was a complete miss representation of the jacket as advertised. I felt totally cheated and will not order from Phase Eight website again.”
Hi Carol. We’re so sorry to hear about the jacket not matching the photo, and for the return charge you experienced. Your feedback is extremely important and has been raised for amendment. We look forward to making sure your next purchase is perfect for you.
Hi Margaret. We’re genuinely sorry to hear your order didn’t arrive in order and that the delivery company lost your dress. This must be very frustrating. Your query has since been resolved, but we hope to make your next experience a better one.
Hello there. We’re incredibly sorry to hear the item arrived in less than perfect condition. This is not our usual standard, your feedback is important to us and helps us improve. Thank you for reaching out to us.
Hi Rini. We’re really sorry to hear you had not received your order yet, that’s not the experience we want for you. Your order has since been received and we hope it is perfect for you. We look forwarding to making sure your next delivery is a smoother one.
Hi Maria. We’re truly so sorry you had not received your order or a response yet, that isn’t what we want for you. We would love to make your next experience a better one, as this query has now been resolved.
Hi Bridgit. We’re really sorry to hear your shoes haven’t arrived and are late beyond the expected date. This isn’t what we’d expect. These have since been refunded for you. We hope to make your next experience a smoother one.
Hi Carol. We’re really sorry you didn't receive your order. It looks like this has since been resolved for you by our Customer Care Team. Please let us know if you need any further assistance.
Hi Shauna. We’re really sorry to hear you received the wrong size. That isn’t our usual standard in the slightest. It looks like this has since been resolved for you. We look forward to making your next purchase perfect for you.
“Absolutely awful- treated like rubbish by your delivery agent who abandoned the box on a path in heavy rain. Unsecure, unsafe and totally unacceptable”
Hi Keith. We're truly so sorry to hear about the delivery experience, we know how disappointing this must have been. We would love to make your next experience a much better one. Thank you for your feedback.
Hi there. We’re so sorry about the slow delivery and lack of shipping updates, that isn’t what we’d expect from Phase Eight. We would love to make sure your next delivery is smoother.
Hello there. We’re really sorry to hear your order hasn’t been delivered yet, we appreciate how frustrating this has been. Your query has since been resolved, we'd love to make your next purchase a smoother one.
Hi Margaret. We’re truly so sorry to hear your jacket hasn’t arrived and that you’re still waiting on Evri. It seems that your order has since been refunded for you. We would love to make your next shopping experience a smoother one with Phase Eight.
“I would like to say how nice the item is but my order was placed over a week ago and at present has not been delivered. Despite paying for next day delivery
Come on Phase Eight... I'm sure you can do better.”
Hello there. We’re so sorry your order had not arrived as expected, especially after selecting next-day delivery. This isn’t the experience we would wish for our customers. As your query has now been resolved, your feedback will be taken on board so that we can make your next experience a smoother one.
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