Phase Eight Reviews

Name: Phase Eight
Rating: 4.30

4.3 Rating 7,256 Reviews

83 %

of reviewers recommend Phase Eight

Company Reviews

Product Reviews

47,485

Anonymous

Anonymous // 01/01/2019

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“it was ripped with a security tag attached so it was returned ordered it again and got the same dress back! emailed customer service asking for my delivery and refund charges to be returned to me no reply as yet”

Helpful Report

Posted 3 months ago

“Still not received. Cannot connect to customer service via phone or chat. Sent email - it was acknowledged and nothing..”

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Posted 3 months ago

“I never received this dress yet got charged for return postage. I emailed to ask for a refund for this but have heard nothing. Very poor service indeed”

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Posted 3 months ago

“I cannot review this item as I never receive it I paid for it but it was a month before I was told after a lot of trying to contact you to be told that it was out of stock.”

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Posted 3 months ago

“I have ordered this jumpsuit 2 weeks ago, ans it has not arrived. I tried the tracking step on their website and the system couldn't find it. I will have to phone and chase tomorrow. Unfortunately I cannot rate the item any higher until I actually receive it”

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Posted 3 months ago

“My order was confirmed and money taken 2 weeks ago but I haven’t received the top.”

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Posted 3 months ago

“Ordered this for a wedding. 3/5 day expected delivery. Turned up 2 weeks late. Disgusting customer service, still have not received anyone response to the numerous emails sent. Shoddy goodies delivered with a dent in the top.”

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Posted 3 months ago

“This item was ordered, I got an email a week later to state that the order is still being processed due to high orders. Then a week after this it was cancelled. I paid full price £119 and whilst waiting for the order it went into the sale for £85. They had my money for 2 weeks before cancelling then I had to wait another 5 days to receive the refund. Unfortunately as a family we haven’t learnt with Phase8 and this is the second item cancelled. The shoes were brought didn’t match each other. Then we ordered a bag that was cancelled, we were told it wasn’t coming back so ordered from Ireland via a friend then a day after this was done it was back in stock. So don’t believe this hat won’t come back but sourced a better hat from a different retailer. However for us this is the end of our Phase 8 journey and we never be ordering again. Especially as they then had the cheek to ask for a review of an item we never received.”

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Posted 3 months ago

“The fascinator was lovely but arrived in just a plastic bag and one end of the hairband was broken/snapped. Two other fascinators I recently ordered arrived in boxes that were too small and the items were bent, meaning I have returned two recently and despite writing about damage on the returns form, still had postage deducted which I feel is unfair . Also very frustrating not to be able to contact Phase 8 by telephone on numerous occasions to discuss missing orders and delayed refunds does put me off ordering in the future.”

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Posted 3 months ago

“Dresses old fashioned and colours too muted. Service appalling and trying to get a refund has proved almost impossible. Despite proof of receipt of return they strung out sending me a refund with one poor excuse after another. I found them inefficient and unprofessional”

Helpful Report

Posted 3 months ago

“This has yet to be delivered to me, along with two dresses. Terrible terrible customer service from Phase Eight. Very disappointing and no one getting back to me at all. Won’t be recommending or shopping again with them.”

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Posted 3 months ago

“The parcel took nearly 2 weeks to arrive and was poorly packed so the fascinator was squashed and useless”

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Posted 3 months ago

“Although the shoes look vety nice, they were extremely uncomfortable, and not sturdy. Also the underside of the bow dug into the top of my foot. I have slim size 5UK feet, so it isn't that they were small. Very flimsy ill fitting shoes, that felt insecure while being worn. For the price and name, I expected more and was extremely disappointed. They were for my daughter's wedding, and (unusually) had to change them during the ceremony to some other heels. Extremely disappointing. I will be seeking a refund, or at least part refund as they'll not be worn again due to the discomfort.”

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Posted 3 months ago

“I used to love buying dresses and jumpsuits from Phase Eight but recently, the quality and standards have taken a nosedive. My recent purchases have had snags in the materials, dirty hems and a missing corsage from the jumpsuit. Also, the ‘do not remove’ tag was missing so I guess that makes it difficult to return an item. All very disappointing.”

Helpful Report

Posted 3 months ago

“I hope your customer service will contact me regarding the poor quality of this trouser suit.”

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Posted 3 months ago

“Just didn’t fit so sent it back”

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Posted 3 months ago

“I ordered a replacement dress as the first had a very uneven hem line. It's a lovely dress for autumn/ winter and I look forward to wearing it. However the customer service has been appalling in getting the correct money refunded. Numerous agents have replied to my email queries. There is no consistency in who deals with the issues and therfore a lack of ownership and responsibility in resolving the problem.”

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Posted 3 months ago

“So disappointed… it arrived screwed up Never had this before and returning First time ever such awful service”

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Posted 3 months ago

“Expensive but not always worth the money , but I’ve had some nice things in the sale . Some of the quality needs improving The colour 1st drew me to them …. Lovely …. But the fit . Nope . The zip is fitted in sooo badly that’s there’s a big lump on the side of your leg . Not so lovely . Unfortunately ordered another pair but they were just the same ☹️took both back . Customer service awful . I’ve not had a refund for them and the shop tell me I’ve got to chase it with head office . Not impressed”

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Posted 3 months ago

“Can’t review an item that I am still waiting to receive !Customer service nightmare to get through”

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Posted 3 months ago

Phase Eight is rated 4.3 based on 7,256 reviews