Phase Eight Reviews

Name: Phase Eight
Rating: 4.30

4.3 Rating 7,256 Reviews

83 %

of reviewers recommend Phase Eight

Company Reviews

Product Reviews

47,485

Anonymous

Anonymous // 01/01/2019

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“I received a fualty item which I orderes next day delivery as I was traveling. The item was faulty and Yhey refuses to send exchange/discount or refund. Very poor custome rservice”

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Posted 3 months ago

“Ordered this item and it was confirmed at the time only to be emailed a few weeks later that item was no longer available!”

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Posted 3 months ago

“Very disappointed with poor customer service. Received refund for this item but nothing for a blouse in same package. Phone calls. Emails. . Just answered by AI.”

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Posted 3 months ago

“Seit 10 Tagen versuche ich mit Euch in Kontakt wegen meiner Retouren zu treten auch Klarna ist informiert.. Euer Chat Rob hat vor 10 Tagen geschrieben, dass Ihr Euch innerhalb von 48h meldet.. Ich kaufe mit Sicherheit nichts mehr bei Euch ein, ich habe noch nie so eine inkompetente Firma erlebt.. Vielleicht antwortet ihr jetzt endlich mal, ich möchte umgehend mein Retouren Label.. Manuela Gschaider”

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Posted 3 months ago

“I am still awaiting this order after 2 weeks, having been charged on my credit card. I have been into my local branch (Reigate, Surrey) twice, who have been sympathetic & have tried to find out what’s going on, but sadly am no further on and £398.00 down at this point 😢”

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Posted 3 months ago

“Visited shop to return 2 dresses different sizes, told the facility for returns not working and I would need to post it. Suggested email to mention problem so not get charged postal fees. I was charged 2 postal fees. Sent email with no success or scope to reply. Accessed live chat, waited in total a hour with no response. Poor customer service.”

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Posted 3 months ago

“The hat was shipped in a box that was too small therefore, it arrived damaged. I returned it to store and the staff tried very hard to reshape it, however, it was unacceptable. Despite emails and calls I am still waiting for this order to be refunded.”

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Posted 3 months ago

“Came, promptly but it had been worn and damaged, a button was missing and the fabric was torn. The returns process was not simple and my live chat experience was dreadful - 18 mins wait and then hung up on. I will not recommend Phase 8”

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Posted 3 months ago

“Bought 2 of these simara dresses, very poor quality. Both had holes on them, wouldn't recommend to anyone this item.”

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Posted 3 months ago

“Received a faulty item. When I wanted to return it, I was asked to pay additionel money for the return.”

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Posted 3 months ago

“Delivery never arrived, it sat at a depot for 2 weeks before being returned to retailer and I needed the outfit for a wedding. Lesson to Phase 8 don't use Evri as your delivery service. Will not be buying from this company again.”

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Posted 3 months ago

“Was awful I ordered a petite length size 12!I am 5ft 4 inch the length was at least 3 inch to long who ever made this garment I don’t know who they model it on , this was not the usual size and finish that phase 8 do, this had totally put me off from ordering anything else,”

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Posted 3 months ago

“I’ve been sent the wrong item, have emailed twice and no one’s done anything about it.”

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Posted 3 months ago

“I never recieved my facinator. I ordered more than a month ago. Still no reply from any customer service tr despite countless emails. Avoid”

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Posted 3 months ago

“I ordered and paid for express delivery in 25th June, today 11th July I have still not received the dress. I have emailed but still received no reply!!!!! What”

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Posted 3 months ago

“It has taken over 2 weeks and you still haven’t sorted my complaint out ,just keep saying you are busy ,that’s not good enough”

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Posted 3 months ago

“I never received my order”

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Posted 3 months ago

“Can't review this dress which I haven't received yet. Was ordered 18 June”

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Posted 3 months ago

“Horrendous customer service. My delivery was so delayed despite paying for next day delivery and now they won't respond to any communication I send them. It seems they are ghosting customers even on their helpline!”

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Posted 3 months ago

“The material of this dress made it unwearable”

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Posted 3 months ago

Phase Eight is rated 4.3 based on 7,256 reviews