Hi Carol. We’re truly sorry to hear your dress arrived missing the belt and that you hadn't received a reply after 5 days. It looks like your query has now been resolved, we would love to make your next experience a better one with us.
Hi there. We’re really sorry to hear the fabric quality didn’t meet expectations. This isn’t up to our standards. Your feedback is important to us and helps us improve for our wonderful customers.
“I promised myself after last year that I wouldn’t purchase from you again and I did and yet again was disappointed with your lack of customer service and how you don’t fulfill expectations and do not respond to queries in a timely manner.”
Hi Erica. We’re really sorry to hear you’ve had another disappointing experience with our customer service and response times. This is not our usual standard and we look forward to re-storing your faith in us here at Phase Eight.
“This dress looked beautiful and I'd ordered 2 sizes for a Christmas event. Despite a tracking note from Evri to say they had the parcel and would deliver within 24 hours, no such delivery was ever made, and when I chased with Phase 8 using the Live Chat, initially I was told the order would still be fulfilled but nearly another week went by with no order came, after which I initally tried the chat function which wasnt working so started chasing by phone and couldnt get through on the customer service line. Eventually I got through via email, asking for a full refund, but was effectively told still to expect the order. After another few days still nothing arrived so I had to ask again, by email, to be fully refunded. Eventually, two weeks since the original order and with money taken from my account, the order was eventually refunded. Clearly I never got the product I ordered, and the process of securing a refund was really disconcerting and time consuming, particularly as it was a very expensive order. To say I am surprised by Phase Eight and hugely disappointed is something of an understatement and will not be ordering from them again online.”
Hi Nikki. We’re truly so sorry to hear about the delayed delivery and the trouble getting a refund. This isn’t the experience we want for you. It looks like your query has since been resolved, but if you need any further assistance our wonderful Customer Care team are here to help.
Hi Elizabeth. We’re really sorry to hear the material has frayed near the zip, that isn’t what we’d expect from our high quality products. Your refund has since been processed, we hope your next purchase is perfect for you.
Hi Pauline. We’re so sorry to hear the delivery didn’t meet expectations and that you’ve missed your Christmas parties. Your feedback is so important to us as we continue to improve our services for our wonderful customers.
“I had to order this dress three times, and two of them arrived faulty. I applied for a faulty item return, but despite this, I was still charged for the return. I then contacted customer service about the return charge, and my complaint was ignored. I wouldn’t recommend buying this dress, especially if you may need to return it, as the quality seems inconsistent and returns are not free.”
Hi there. We’re really sorry to hear about the faulty items and the return charge, and that your complaint wasn’t addressed. This isn’t the experience we want you to have.
As your query has since been resolved, we hope to make your next experience a much better one.
Hi Janette. We’re really sorry to hear this blouse wasn’t up to standard and didn’t meet expectations. We would love to make your next purchase an even better one. We hope you will shop with us again in the future.
Hi Anne. We’re really sorry to hear you had a terrible experience with our service. We appreciate your review and we are continuously looking to improve our response times for our customers. We would love to have you shop with us again to re-store your faith.
Hi Rachel. We’re incredibly sorry to hear about the trouble you’ve experienced with our service, that isn’t what we’d expect. Your query has since been resolved, but we would love to re-store your faith in us here at Phase Eight in the future.
Hi Zeljka. We’re really sorry to hear you’re unhappy with our returns policy. Your feedback is important to us and will help us improve a smooth returns journey for our customers.
We’re really sorry to hear you’re disappointed this time. That isn’t up to our standards, and we’d like to help.
Please contact us through the link below so we can assist quickly:
https://www.phase-eight.com/here-to-help/contact-us.html
“Phase eight used to be my go to for all jumpers, which were stylish and generously sized made from proper yarns. Not so now I’m afraid they have also discontinued the Meg style jumper which had a dropped back hem. Another of my favourite styles.”
We’re really sorry to hear you’re disappointed with where Phase Eight has gone, and that the Meg jumper and some of your favourite styles aren’t available anymore. We’d love to help if we can.
If you’d like, please share a bit more about what you’re looking for, and we will search alternatives or check stock where possible. You can also reach us here:
https://www.phase-eight.com/here-to-help/contact-us.html
We’re really sorry to hear you had a poor experience with our customer service. We’d like to make this right and understand what happened so we can improve. A member of our team will reach out to you shortly.
We’re really sorry to hear you’ve had such a disappointing experience. We want to make this right and would like to help you with a resolution.
Please contact us through the link below so we can put this right.
https://www.phase-eight.com/here-to-help/contact-us.html
We’re really sorry to hear your order hasn’t arrived yet. This isn’t up to our standard, and we’d like to help get it to you as soon as possible. Please contact us through the link below so we can investigate and assist quickly:
https://www.phase-eight.com/here-to-help/contact-us.html
We’re really sorry your order hasn’t arrived yet, Jessica. Your order has since been refunded for you, if you need any further assistance please reach out to us below.
https://www.phase-eight.com/here-to-help/contact-us.html
We’re really sorry to hear your coat didn’t arrive and for the poor experience this has caused. It looks like this has since been resolved for you with a refund.
We look forward to making sure your next purchase is a 5* one.
We’re really sorry to hear only one earring arrived and you were charged postage to send it back. That isn’t up to our standards, especially for a Christmas present. Please contact us so we can sort this quickly: \nhttps://www.phase-eight.com/here-to-help/contact-us.html
We’re really sorry to hear you’ve had such a frustrating experience with faulty items and the repeated returns. That isn’t the standard we aim for, and we’d like to help resolve this quickly.
Please reach out to us through the link below so we can assist.
https://www.phase-eight.com/here-to-help/contact-us.html
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