Phase Eight Reviews

Name: Phase Eight
Rating: 4.31

4.3 Rating 7,008 Reviews

83 %

of reviewers recommend Phase Eight

Company Reviews

Product Reviews

47,169

Anonymous

Anonymous // 01/01/2019

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“Didn’t receive my item, and wasn’t informed that it would be late until I called to chase it a day after it was due!”

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Posted 2 months ago

“Packing appalling. If I had washed the dress in a 60* it would have been less crushed. Incredibly disappointed as I needed it for holiday cruise the following day. Honestly I feel like crying. I have spent ages ironing it. I am extremely used to ironing linen and this was not an easy task.”

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Posted 2 months ago

“Item lost in transit”

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Posted 2 months ago

“Very poor service I ordered these for my sons wedding in plenty off time and I sat and waited for them after about 3/4 weeks they had still not arrived so I contacted Phase Eight chat line which after 3 attempts at getting cut off from them as was told I wasn’t answering quick enough only to be told that they had been returned because off damaged packaging I had not been contacted about this or even offered a refund it was I who had to chance this up and request a refund I was given a code to get next day delivery free which did not work either to re-purchase which I only did has they matched my dress so not a happy experience at all one very disappointed customer”

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Posted 2 months ago

“Item never arrived they cancaled order”

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Posted 2 months ago

“I’ve order three of these dresses online and tried two on in your Bluewater store. Unfortunately I and the shop assistant couldn’t pull the zip up it seems to be to much material. A design fault. I love this dress and wanted for a wedding 🙄”

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Posted 2 months ago

“Item didn’t arrive , unable to track item and incredibly difficult to get hold of anyone in customer service”

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Posted 2 months ago

“Never got the dress twice !! Evri are useless You promised me an extra 15% off never got it Next day delivery 2nd time still haven’t got order Mrs S Conway SS7 3FT 4 Fawn Close Benfleet Essex”

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Posted 2 months ago

“Unfortunately still waiting to receive when ordered 17/6/26 Have emailed still waiting to hear. Very disappointed in their customer service.”

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Posted 2 months ago

“Item did not arrived as paid for (with next day postage) so it was too late to wear so I had to return it and have been charged to do so. Customer service chat box was unavailable to let me know what was going on until the last minute. Having returned it I still haven't had my money back. Any email queries are replied to by automated service. I am unlikely to buy online from Phase Eight again.”

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Posted 2 months ago

“Two of the dresses I ordered appear undelivered or misplaced and I now may have to return this one if the other two dresses are not found as they were matching dresses for my bridesmaids”

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Posted 2 months ago

“I would have been happy to do a review of this outfit but it didn't turn up!!! There didn't appear to be any attempt by Phase Eight to contact me to discuss the situation. It was left to me to contact your Customer Services Department (twice!!) who arranged for a refund to be processed.”

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Posted 2 months ago

“The dress is nice but arrived dirty with a black mark all over the top of it. While experience has been a night mare from going to collect the dress from phase eight store that had been closed down, then re ordering, got charged for posting it to me and the dress arrived soiled. Never again will I shop at phase eight”

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Posted 2 months ago

“The dress arrived with 3 holes in the fabric near the hem. The Return label was not accepted by the Post Office ( as directed by Phase Eight). The only option I had was to trek into a standalone Phase Eight store , as returns are not accepted at their Concession stores incurring travel and parking costs. The store was unable to reimburse original postage or these costs . Very poor all round.”

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Posted 2 months ago

“This dress came without the skirt I should hsvd read the reviews on this as nearly everyone that ordered this dress never recieved the skirt , contacted phase 8 and they can’t explain why dress gets sent out but skirts are missing I wonder where they are , ragin”

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Posted 2 months ago

“I didn't even try it on. The colour was a mix of grey and pink and looked yucky. Not for me. I didn't like the shape of it too.”

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Posted 2 months ago

“It’s been almost 4 weeks and still haven’t received the item. I’ve called numerous times and can never get through. Went online to speak to an advisor and they said they can’t cancel the order. I basically just need to wait until it comes back in stock and then return it straight away. Ridiculous!”

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Posted 2 months ago

“Really disapointed picked ordered jacket up from store tried it on at home with dress I was going to wear on the Saturday for a wedding only to find small black marks all over the jacket. Returned to store nothing they could do as did have the jacket in store this was Thursday evening and I was leaving Friday morning for the weding,only sugestion they could offer was to try and get it express cleaned which wasn't an option given the time factor. Why was this Jacket not checked before despatching to store?”

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Posted 2 months ago

We’re really sorry to hear about the marks on the jacket and the experience in store. If you’d like us to look into this further, please contact our Customer Care team with any details you’re comfortable sharing so we can assist.

Posted 2 months ago

“Placed an order which got lost in the post! ReOrdered 1 of the 2 items as the other was out of stock and this bag, customer service told me cut off 8pm and gave me next day delivery voucher. Wrong cut off was 2pm, 1 of the items arrived the day before the wedding, this bag arrived 2 days after the wedding! I tried to cancel the delivery which you said you would, it still got delivered and I had to return. You then took £1.50 off the refund!”

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Posted 2 months ago

“Diese overal war extrem schmutzig 😔”

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Posted 2 months ago

Phase Eight is rated 4.3 based on 7,008 reviews