Hi Margaret. We’re genuinely sorry to hear your order didn’t arrive in order and that the delivery company lost your dress. This must be very frustrating. Your query has since been resolved, but we hope to make your next experience a better one.
Hi Rini. We’re really sorry to hear you had not received your order yet, that’s not the experience we want for you. Your order has since been received and we hope it is perfect for you. We look forwarding to making sure your next delivery is a smoother one.
Hi Maria. We’re truly so sorry you had not received your order or a response yet, that isn’t what we want for you. We would love to make your next experience a better one, as this query has now been resolved.
Hi Bridgit. We’re really sorry to hear your shoes haven’t arrived and are late beyond the expected date. This isn’t what we’d expect. These have since been refunded for you. We hope to make your next experience a smoother one.
Hi Carol. We’re really sorry you didn't receive your order. It looks like this has since been resolved for you by our Customer Care Team. Please let us know if you need any further assistance.
Hi Shauna. We’re really sorry to hear you received the wrong size. That isn’t our usual standard in the slightest. It looks like this has since been resolved for you. We look forward to making your next purchase perfect for you.
“Absolutely awful- treated like rubbish by your delivery agent who abandoned the box on a path in heavy rain. Unsecure, unsafe and totally unacceptable”
Hi Keith. We're truly so sorry to hear about the delivery experience, we know how disappointing this must have been. We would love to make your next experience a much better one. Thank you for your feedback.
Hi there. We’re so sorry about the slow delivery and lack of shipping updates, that isn’t what we’d expect from Phase Eight. We would love to make sure your next delivery is smoother.
Hello there. We’re really sorry to hear your order hasn’t been delivered yet, we appreciate how frustrating this has been. Your query has since been resolved, we'd love to make your next purchase a smoother one.
Hi Margaret. We’re truly so sorry to hear your jacket hasn’t arrived and that you’re still waiting on Evri. It seems that your order has since been refunded for you. We would love to make your next shopping experience a smoother one with Phase Eight.
“I would like to say how nice the item is but my order was placed over a week ago and at present has not been delivered. Despite paying for next day delivery
Come on Phase Eight... I'm sure you can do better.”
Hello there. We’re so sorry your order had not arrived as expected, especially after selecting next-day delivery. This isn’t the experience we would wish for our customers. As your query has now been resolved, your feedback will be taken on board so that we can make your next experience a smoother one.
Hi Carol. We’re truly sorry to hear your dress arrived missing the belt and that you hadn't received a reply after 5 days. It looks like your query has now been resolved, we would love to make your next experience a better one with us.
Hi there. We’re really sorry to hear the fabric quality didn’t meet expectations. This isn’t up to our standards. Your feedback is important to us and helps us improve for our wonderful customers.
“I promised myself after last year that I wouldn’t purchase from you again and I did and yet again was disappointed with your lack of customer service and how you don’t fulfill expectations and do not respond to queries in a timely manner.”
Hi Erica. We’re really sorry to hear you’ve had another disappointing experience with our customer service and response times. This is not our usual standard and we look forward to re-storing your faith in us here at Phase Eight.
“This dress looked beautiful and I'd ordered 2 sizes for a Christmas event. Despite a tracking note from Evri to say they had the parcel and would deliver within 24 hours, no such delivery was ever made, and when I chased with Phase 8 using the Live Chat, initially I was told the order would still be fulfilled but nearly another week went by with no order came, after which I initally tried the chat function which wasnt working so started chasing by phone and couldnt get through on the customer service line. Eventually I got through via email, asking for a full refund, but was effectively told still to expect the order. After another few days still nothing arrived so I had to ask again, by email, to be fully refunded. Eventually, two weeks since the original order and with money taken from my account, the order was eventually refunded. Clearly I never got the product I ordered, and the process of securing a refund was really disconcerting and time consuming, particularly as it was a very expensive order. To say I am surprised by Phase Eight and hugely disappointed is something of an understatement and will not be ordering from them again online.”
Hi Nikki. We’re truly so sorry to hear about the delayed delivery and the trouble getting a refund. This isn’t the experience we want for you. It looks like your query has since been resolved, but if you need any further assistance our wonderful Customer Care team are here to help.
Hi Elizabeth. We’re really sorry to hear the material has frayed near the zip, that isn’t what we’d expect from our high quality products. Your refund has since been processed, we hope your next purchase is perfect for you.
Hi Pauline. We’re so sorry to hear the delivery didn’t meet expectations and that you’ve missed your Christmas parties. Your feedback is so important to us as we continue to improve our services for our wonderful customers.
“I had to order this dress three times, and two of them arrived faulty. I applied for a faulty item return, but despite this, I was still charged for the return. I then contacted customer service about the return charge, and my complaint was ignored. I wouldn’t recommend buying this dress, especially if you may need to return it, as the quality seems inconsistent and returns are not free.”
Hi there. We’re really sorry to hear about the faulty items and the return charge, and that your complaint wasn’t addressed. This isn’t the experience we want you to have.
As your query has since been resolved, we hope to make your next experience a much better one.
Hi Janette. We’re really sorry to hear this blouse wasn’t up to standard and didn’t meet expectations. We would love to make your next purchase an even better one. We hope you will shop with us again in the future.
Hi Anne. We’re really sorry to hear you had a terrible experience with our service. We appreciate your review and we are continuously looking to improve our response times for our customers. We would love to have you shop with us again to re-store your faith.
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