Phase Eight Reviews

Name: Phase Eight
Rating: 4.30

4.3 Rating 7,256 Reviews

83 %

of reviewers recommend Phase Eight

Company Reviews

Product Reviews

47,485

Anonymous

Anonymous // 01/01/2019

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“This dress came without the skirt I should hsvd read the reviews on this as nearly everyone that ordered this dress never recieved the skirt , contacted phase 8 and they can’t explain why dress gets sent out but skirts are missing I wonder where they are , ragin”

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Posted 4 months ago

“I didn't even try it on. The colour was a mix of grey and pink and looked yucky. Not for me. I didn't like the shape of it too.”

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Posted 4 months ago

“It’s been almost 4 weeks and still haven’t received the item. I’ve called numerous times and can never get through. Went online to speak to an advisor and they said they can’t cancel the order. I basically just need to wait until it comes back in stock and then return it straight away. Ridiculous!”

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Posted 4 months ago

“Really disapointed picked ordered jacket up from store tried it on at home with dress I was going to wear on the Saturday for a wedding only to find small black marks all over the jacket. Returned to store nothing they could do as did have the jacket in store this was Thursday evening and I was leaving Friday morning for the weding,only sugestion they could offer was to try and get it express cleaned which wasn't an option given the time factor. Why was this Jacket not checked before despatching to store?”

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Posted 4 months ago

We’re really sorry to hear about the marks on the jacket and the experience in store. If you’d like us to look into this further, please contact our Customer Care team with any details you’re comfortable sharing so we can assist.

Posted 4 months ago

“Placed an order which got lost in the post! ReOrdered 1 of the 2 items as the other was out of stock and this bag, customer service told me cut off 8pm and gave me next day delivery voucher. Wrong cut off was 2pm, 1 of the items arrived the day before the wedding, this bag arrived 2 days after the wedding! I tried to cancel the delivery which you said you would, it still got delivered and I had to return. You then took £1.50 off the refund!”

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Posted 4 months ago

“Diese overal war extrem schmutzig 😔”

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Posted 4 months ago

“Les commandes pour la France ne sont pas intéressantes car il faut payer soi même le retour au cas où l’article ne nous convient pas”

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Posted 4 months ago

“You are asking me for reviews for an item I have still not received. Please cancel the order”

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Posted 4 months ago

“First time I used this company and I was very upset , as I received a secondhand dress , which was dirty , tan marks , ripped , rain marks on it , couldn't believe this got through the returns check .”

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Posted 4 months ago

“Not at all impressed with Phase Eight regarding this item.”

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Posted 4 months ago

“It did not look like the photo. In real life it was a lot longer. Looked like a prom dress.”

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Posted 4 months ago

“Came broken zip !! And no reply from customer service ! Waste !”

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Posted 4 months ago

“Sorry - not for me. It was too long in the body and did not fit me nicely”

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Posted 4 months ago

“I returned the dress i ordered on 6th of June and still have not had a refund. It is now the 28th June. This is shocking. I would not order anything with Phase 8 again.”

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Posted 4 months ago

“I ordered the florentine wrap blouse with camisole. I received the camisole only. The item has sold out. I spent a considerable amount of time trying to contact customer services. Chat assist just kept me waiting. Phones not answered. Item sold out so I can’t reorder. Very unhappy with lack of service.”

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Posted 4 months ago

“Arrived damaged and late not a happy order.”

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Posted 4 months ago

“I was looking forward to trying this dress as it looks gorgeous on the photos. Unfortunately I received two emails informing me that they were busy and my parcel was delayed being sent. This was followed, after 10 days, by an email saying it had been sent out, and another email a week later saying that they had received my returns parcel and would be issuing a refund minus £1.95 as per returns policy. I couldn’t get to speak to anyone either on the phone or on live chat as they were too busy! Safe to say I won’t be using Phase Eight Website again - shame as the dress looked ideal for my nephews wedding”

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Posted 4 months ago

“Arrived dirty, burnt and worn. Customer services have been terrible”

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Posted 4 months ago

“Poor delivery. Chat line very helpful.”

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Posted 4 months ago

“Appalling. The dress you sent had the lining stitched into the zip which made it impossible to try on. We have sent photo evidence but no apology or response, but you didn't forget to charge postage.”

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Posted 4 months ago

Phase Eight is rated 4.3 based on 7,256 reviews