Phase Eight Reviews

Name: Phase Eight
Rating: 4.31

4.3 Rating 7,008 Reviews

83 %

of reviewers recommend Phase Eight

Company Reviews

Product Reviews

47,169

Anonymous

Anonymous // 01/01/2019

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“I am very disappointed that there is no contact details whatsoever for Phase Eight customers. All the shops in my area have closed down. I was forced to have to return them by post. I wanted to contact someone from Phase Eight to find out where are the nearest shops. All their contact telephone numbers and email addresses are incorrect. I bought over £500 of clothes in 2 lots within a week and when I returned some of them I was charged twice for the "Returns". I would never buy anything from Phase Eight again. It's a NO NO for me now.”

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Posted 2 months ago

“the dress got sent to the wrong address as there was a glitch in the system. I tried to liaise with Customer service but they were not helpful at all. I did not get the dress and did not get a refund. So bad.”

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Posted 2 months ago

“Haven't received my fascinator can't review it want full refund back”

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Posted 2 months ago

“Didn’t like the fabric, not soft and almost paper like. Ended up returning it.”

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Posted 2 months ago

“So disappointed ordered this jacket and matching skirt. Received only the skirt as the jacket had been sold out.”

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Posted 2 months ago

“I have still not received my item despite emails to you. The final one I asked for a refund. I am still awaiting a response. Great if you can assist”

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Posted 3 months ago

“Dress was ok but the packaging it came in was horrific and scrunched up, was chucked in abit of screwed up paper and thrown in a bag, for the price of this dress it should have been boxed properly, I don’t recommend phases Eight”

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Posted 3 months ago

“I would love to give a positive review however my order was cancelled so I’ll never know!”

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Posted 3 months ago

“Dress amazing but had to return for a different size which I got in the sale at a discounted rate- after being told on 8th June it would be refunded to me in full 5 days later still no payment 10 days later. Online chat is shocking as all automated answers when trying to contact over it so I’m still in limbo waiting for my money back so really disappointing as out of pocket! Not happy”

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Posted 3 months ago

“Jacket arrived late even though paid for next day delivery and still waiting for a refund! Disappointed in Phase Eight.”

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Posted 3 months ago

“Ordered size 6 petite . It was ENORMOUS!!! Like a bell tent . Returned immediately”

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Posted 3 months ago

“I have not received this item. No update since last week and wedding is this weekend. I have had to purchase another item. Poor customer Service.”

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Posted 3 months ago

We’re really sorry that your item hasn’t arrived and that you’re without an update this close to your wedding. Please contact our Customer Care team with your order details so we can look into this and assist further.

Posted 3 months ago

“The button on the sweater is really bad and discoloured. Also if you decided to return it they will take half of your money.”

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Posted 3 months ago

We’re sorry to hear about the discoloured button and your experience with returns. If you’d like to discuss this further, please contact our Customer Care team with your order details so we can look into it and assist.

Posted 3 months ago

“What is the sense in ordering an outfit when only a part is sent. Still waiting for hat, which will be returned as has rest of order. No comment back from my email.”

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Posted 3 months ago

Hi Keith, We’re sorry to hear only part of your order arrived and there hasn’t been a reply to your email. Please contact our Customer Care team so we can look into this and assist further. Kind regards, Team Phase Eight

Posted 3 months ago

“I didn't receive my order....”

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Posted 3 months ago

Hi Jane, We’re sorry to hear you didn’t receive your order. Please contact our Customer Care team so we can look into this and assist further. Kind regards, Team Phase Eight

Posted 3 months ago

“Parcel was delivered in a smashed up state. Box was too small for the hat. Hat was totally unprotected within the box, so arrived damaged. Phase eight have been difficult to deal with & have not refunded me or sent me another & now sold out. Appalling customer service and the customer service agent cut off the emailed chat. I don’t recommend buying from them.”

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Posted 3 months ago

Hi Camilla, We’re sorry to hear your parcel arrived in damaged condition and that you’ve had difficulty with a refund. Please contact our Customer Care team so we can look into this and assist further. Kind regards, Team Phase Eight

Posted 3 months ago

“The product was frayed, sent back and I have not heard a thing? I did sent recorded delivery but no acknowledgement at all?”

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Posted 3 months ago

We’re sorry to hear the product arrived frayed and that you haven’t received any acknowledgement after sending it back. Please contact our Customer Care team so we can look into this and assist further.

Posted 3 months ago

“It has still NOT been delivered so how can I tell!”

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Posted 3 months ago

We’re sorry to hear your order hasn’t arrived yet. Please contact our Customer Care team so we can look into this and assist further.

Posted 3 months ago

“Unfassbare Rücksendegebühren von 20 CHF für ein DHL Päckchen. Sehr unzufrieden, da die Kosten nicht transparent auf der Website zu sehen sind. Es steht lediglich, Versandkosten müssen selber getragen werden und werden vom Retourbetrag abgezogen.”

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Posted 3 months ago

Es tut uns leid zu hören, dass Sie mit den Rücksendekosten unzufrieden sind und die Kosten transparency vermisst haben. Bitte kontaktieren Sie unser Customer Care Team, damit wir Ihre Rücksendekosten prüfen und weiterhelfen können.

Posted 3 months ago

“Didn’t receive my order. It was meant to be between 3-4 working days delivery. Received an email a week later to say it was delayed, then a week later another email to say they had cancelled my order with no explanation!! I will never buy from here again as I needed the dress the following week for a wedding.”

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Posted 3 months ago

We're sorry to hear about the delayed and cancelled order and that you needed the dress for a wedding. Please contact our Customer Care team so we can look into this and assist further.

Posted 3 months ago

Phase Eight is rated 4.3 based on 7,008 reviews