“There has been enough feedback about this dress, which they have been producing for years, that they should have taken the time to improve it. Poor show Phase Eight.”
We’re sorry to hear that the dress didn’t meet your expectations and completely understand your disappointment.
Thank you for sharing your thoughts. We hope to make your next purchase perfect for you.
“Order not received after 1 week of waiting for next day delivery. Phone lines ring and ring then you get a message to tell you ring back later and it cuts off just before ten minutes of waiting. Chat doesn’t work - it says it doesn’t understand. I’m waiting , hoping I’ll get my money back if I eventfully manage to speak to someone. No matter how tempted I am in the future by their lovely clothes, I’ll not risk it”
We’re very sorry to hear about the delay with your order and the difficulties you’ve had trying to reach us, Katie. We completely understand your frustration and want to resolve this promptly. It looks like your query has since been resolved by our friendly customer care team.
Thank you for bringing this to our attention, and we apologise for the inconvenience caused.
“I’m disappointed with this item it arrived in a terrible state of this is Joe Phase Eight is selling their clothes then they need reflect this in the price”
We’re very sorry to hear that your item arrived in a poor condition and completely understand your disappointment. Please contact our customer service team at https://www.phase-eight.com/here-to-help/contact-us.html so we can discuss a resolution, whether that’s a replacement or a refund.
Thank you for bringing this to our attention.
We’re very sorry to hear that you haven’t received your top and completely understand your distress, especially without an email confirmation. Your order has since been refunded for you. We look forward to restoring your faith in the future.
Thank you for bringing this to our attention.
“Dress never arrived.
Customer Services number discontinued. Only means of contact was live chat.
Was offered refund and £20 compensation voucher which was emailed a day later by which time dress was sold out. Even with voucher cost would have been higher than when discounted.
No confirmation of refund received to date.”
We’re so sorry to hear about the issues with your order and completely understand your frustration, especially with the delayed refund and the voucher timing. We have since been able to resolve your query for you and issue your refund.
Thank you for bringing this to our attention, and we apologise for the inconvenience caused.
“It’s almost a week overdue for delivery and has been showing out for delivery every day. Customer Service has not resolved my issue despite emailing daily. I cannot review the product as I am still to receive it. Disappointed with the lack of service, no comment on the coat.”
We’re incredibly sorry to hear about the delay with your coat and completely understand your frustration, especially after daily attempts to contact us. Our team have since been able to resolve this for you and get your refund to you Sandy.
Thank you for your patience, we hope to restore your faith in the future.
We’re very sorry to hear that you haven’t received your order and completely understand your frustration. It looks like your order has since been refunded for you and your query has been resolved.
Thank you for bringing this to our attention Ruth.
We’re so sorry to hear that your dresses haven’t arrived and completely understand your frustration, especially after trying to contact us Jacquie. We are pleased to see that your query has since been resolved with our customer care team.
Thank you for bringing this to our attention.
“Coat was ordered on the 22nd of November, still waiting for delivery. Phoned customer services (which took forever to get through too) item has supposedly being dispatched, try to track parcel and all you get from courier is " we are very busy item will delivered soon"”
We’re very sorry to hear about the delay with your coat and completely understand how frustrating this must be, especially after trying to track your order Andrew. Our team have since been in touch and seem to have resolved your query for you, which is fantastic.
Thank you for your patience and for bringing this to our attention.
Thank you for your feedback. We’re glad to hear you’re happy with the coat, but we’re very sorry that the packaging and response time didn’t meet your expectations. We hope to make sure your next purchase is perfect for you.
We’re very sorry to hear about the trouble with your delivery and completely understand your frustration with the lack of updates, Gill. Your order has since been refunded for you.
Thank you for bringing this to our attention.
We’re very sorry to hear about the delay with your jumper and completely understand how frustrating this has been, especially after multiple attempts to get in touch Diane. It looks like our wonderful team have since been able to resolve this for you.
Thank you for your patience and for bringing this to our attention.
We’re very sorry to hear that you haven’t received your order yet and completely understand how frustrating this must be. It looks like our friendly team have since been in touch and have resolved this for you.
Thank you for your patience.
We’re very sorry to hear about your experience, Gillian. We appreciate your feedback regarding our courier service. We would love to address your concerns, please reach out to us through the link below.
https://www.phase-eight.com/here-to-help/contact-us.html
Thank you for bringing this to our attention.
“I ordered this jumpsuit for a wedding this week the jumpsuit arrived but the polka dot over shirt wasn't in the package!!! I have tried to contact Phase eight every day by email and chat to no avail im really disappointed with their customer service!!! I will be returning the said item and will not be shopping with Phase eight again !!!”
We’re very sorry to hear that the polka dot overshirt was missing from your order Rosemary, and completely understand your frustration, especially with an upcoming event. Please contact our customer service team at https://www.phase-eight.com/here-to-help/contact-us.html so we can resolve this issue, arrange a return, or issue a refund promptly.
Thank you for bringing this to our attention, and we apologise for the inconvenience caused.
We’re so sorry to hear about your experience and completely understand your concern when things go wrong with an order. A member of our team will reach out to you today to make sure your query is resolved.
Thank you for bringing this to our attention.
We’re really sorry to hear that you’re disappointed with the quality of your item and completely understand your frustration. Thank you for sharing your feedback, and we hope to restore your faith in us with your next purchase, Anne.
We’re sorry to hear that you feel misled regarding the fabric and colour of your item. We completely understand how disappointing this can be. Please contact our customer service team at https://www.phase-eight.com/here-to-help/contact-us.html so we can discuss a resolution and make this right for you.
Thank you for bringing this to our attention.
We’re very sorry to hear about the difficulty you’ve had reaching us and completely understand your distress. We will have a member of our team reach out to you today to resolve your query for you Kavita. Thank you for your patience.
We’re very sorry to hear about your experience and understand how disappointing this must be. It looks like your query has since been resolved.
Thank you for bringing this to our attention. We would love to restore your faith in Phase Eight.
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