Name: Phase Eight
Rating: 4.31

“Not true to the image”

Posted 3 months ago

Hi Ashwini, We’re sorry to hear the item did not match your expectations based on the online image. We understand how disappointing this can be when shopping online, and we appreciate you taking the time to share your feedback. Your comments will be passed on to our team as we continue to review our product imagery and descriptions for accuracy. Kind regards, Phase Eight Customer Care

Posted 3 months ago

“I've always thought highly of Phase Eight. However, the last two dresses I've purchased have been really low quality for a high price point. Very disappointing.”

Helpful Report

Posted 3 months ago

Hi there, We’re really sorry to hear about the quality concerns with your recent dresses. This isn’t the experience we want for you. Please contact our Customer Care team with your order number and, if possible, photos of the fault so we can investigate and resolve quickly. Kind regards, Team Phase Eight

Posted 3 months ago

“Very disappointed. Ordered this for a wedding. Ordered on line. When it arrived it was completely the wrong dress. Brown with flowers on. Had the label on for the blue spotted dress but it definitely was not, Also the label said the cost was £75 but it claimed on line that the original price was above this and it had 20% off from the original price. The label suggested that it had always been this price. Took it back the same day but not enough time to reorder another one and collect from store. Left feeling you had been falsely advertising the price and no dress for the wedding.”

Helpful Report

Posted 3 months ago

Hi there, We’re really sorry to hear about the mix-up with your dress and the price discrepancy. That isn’t the experience we want for you. Please contact our Customer Care team with your order number, a brief description, and any photos if possible so we can investigate and resolve quickly. Kind regards, Team Phase Eight

Posted 3 months ago

“See above”

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Posted 3 months ago

Hi Lin, Thank you for your review. Unfortunately, we’re unable to see the additional comments referenced, but we appreciate you taking the time to leave feedback. We’re sorry if your experience did not meet expectations and will take your rating on board. Kind regards, Phase Eight Customer Care

Posted 3 months ago

“Took ages to refund me. Packaging was awful”

Helpful Report

Posted 3 months ago

Hi Janet, We’re really sorry to hear about the delay with your refund and the packaging issues. That isn’t the experience we want for you. Please contact our Customer Care team with your order number and any details about the refund and packaging problems so we can look into this and resolve quickly. Kind regards, Team Phase Eight

Posted 3 months ago

“The dress was faulty.”

Helpful Report

Posted 3 months ago

Hi Helen, We’re really sorry to hear you’ve had a faulty dress. That isn’t the experience we want for you. Please contact our Customer Care team with your order number and details about the fault so we can look into this and resolve quickly. Kind regards, Team Phase Eight

Posted 3 months ago

“I bought a few things in the past but it’s getting expensive”

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Posted 4 months ago

We’re really sorry to hear you’re finding it expensive, Linda. That isn’t the experience we want for you. If you’re open to it, please contact our Customer Care team with a few details about the items you’ve bought and any concerns you have so we can look into this and see how we can help. Kind regards, Team Phase Eight

Posted 3 months ago

“I ordered a bag and after two weeks I was told there would be a delay. On chasing up I was then told my order couldn’t be fulfilled. There appears to be real issues with online ordering. I was offered a full refund. Hope you have better luck than me.”

Helpful Report

Posted 4 months ago

We’re really sorry to hear you’ve had such a frustrating experience, Alison. That isn’t the experience we want for you. Please contact our Customer Care team with your order number and any details about the delay and cancellation so we can look into this and resolve it as quickly as possible. Kind regards, Team Phase Eight

Posted 3 months ago

“It never arrived. Wrote to the company and they didn't even reply to me. Still waiting for a refund. Appaling customer service.”

Helpful Report

Posted 4 months ago

We’re really sorry to hear you’ve not received your item and haven’t had a reply yet. This isn’t the experience we want for you. Please contact our Customer Care team via email, webchat or whatsapp with your order number and any details about the refund request so we can look into this and resolve it as quickly as possible. Kind regards, Team Phase Eight

Posted 3 months ago

“It never arrived - it got lost in transit so didn't arrive in time for the weding I'd ordered it from”

Helpful Report

Posted 4 months ago

We’re really sorry to hear your item never arrived and that you haven’t yet received a reply. This isn’t the experience we want for you. Please contact our Customer Care team with your order number and any details about the transit issue so we can investigate and arrange a suitable resolution as quickly as possible. Kind regards, Team Phase Eight

Posted 3 months ago

“I ordered my dress waited for a week and it never arrived Then week later told my order was cancelled and no explanation and no apology Not happy”

Helpful Report

Posted 4 months ago

We’re really sorry to hear your order was cancelled without explanation, and that you didn’t receive any follow-up. That isn’t the experience we want for you. Please contact our Customer Care team with your order number so we can look into this and resolve it as quickly as possible. Kind regards, Team Phase Eight

Posted 4 months ago

“No longer a reliable brand to shop with. Poor quality clothes and accessories these days. A real shame.”

Helpful Report

Posted 4 months ago

We’re really sorry to hear you feel this way. That isn’t the experience we want for you, and we appreciate you letting us know. If you’re open to it, please contact our Customer Care team with a brief description of the issues you’ve seen (and any order details if applicable) so we can look into this and address it promptly. Kind regards, Team Phase Eight

Posted 4 months ago

“I did not receive the item. List in transit?”

Helpful Report

Posted 4 months ago

We’re really sorry to hear your item hasn’t arrived and that you’re seeing it in transit. That isn’t the experience we want for you. Please contact our Customer Care team with your order number and any tracking details so we can investigate and resolve this quickly. Kind regards, Team Phase Eight

Posted 4 months ago

“Love the style and material lovely fit”

Helpful Report

Posted 4 months ago

We’re really sorry to hear you’re not having the experience you expected. That isn’t the standard we aim for. If there’s an issue you’d like us to resolve, please contact our Customer Care team with any details (order number, etc.) and we’ll look into it promptly. Kind regards, Team Phase Eight

Posted 4 months ago

“Impossible for me to leave a review for a product that I ordered 2 weeks ago and still have not received. After contacting customer servies I was informed that the product was not available from the warehouse so they were trying to source from a store... which was proving difficult. Was advised that they are no longer on line so therefore out of stock. The following day the product was back on the website with stock showing in a few stores with a 25% discount. To date I still have not recieved the item I order :(”

Helpful Report

Posted 4 months ago

We’re really sorry to hear about the delay and confusion with your order — that isn’t the experience we want for you. Please contact our Customer Care team with your order number so we can look into this and resolve it as quickly as possible. Kind regards, Team Phase Eight

Posted 4 months ago

“In the shop there were 3 people working, just standing by the till and weren't showing any interest in helping. They were low on stock so I couldn't try on 3 of the 5 dresses I was interested in and had to order the dress I wanted online. When I asked for another size I felt like I was an inconvenience to the employee.”

Helpful Report

Posted 4 months ago

We’re really sorry to hear about your experience in-store. That isn’t the experience we want for you, and we appreciate you letting us know. Please contact our Customer Care team with details of your visit and any order information so we can look into this and address it promptly. Kind regards, Team Phase Eight

Posted 4 months ago

“I would have loved to have written a review but can not as you cancelled my order 2 days after ordering as you could not supply. I shall not be using this site in future for any purchase and your customer service leaves a lot to be desired”

Helpful Report

Posted 4 months ago

We’re really sorry your order was cancelled so soon and you didn’t receive an explanation or apology. That isn’t the experience we want for you. Please contact our Customer Care team with your order number so we can review what happened and assist you as quickly as possible. Kind regards, Team Phase Eight

Posted 4 months ago

“The dress never arrived. However I’ve paid for it”

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Posted 4 months ago

We’re really sorry to hear the dress you paid for never arrived. That isn’t the experience we want for you. Please contact our Customer Care team with your order number so we can investigate what happened and get this resolved as quickly as possible. Kind regards, Team Phase Eight

Posted 4 months ago

“This item never arrived and I’m waiting on a refund . I have already contacted you about this.”

Helpful Report

Posted 4 months ago

We’re really sorry to hear your item never arrived and you’re awaiting a refund. That isn’t the experience we want for you. Please contact our Customer Care team with your order number so we can look into this and resolve it as quickly as possible. Kind regards, Team Phase Eight

Posted 4 months ago

“Having accepted my order on line and waiting for 2 weeks for delivery - you then told me it was unavailable!! I was really disappointed as had it all lined up for my daughter's wedding . Surely you should not have accepted my order”

Helpful Report

Posted 4 months ago

We’re really sorry to hear that your order was accepted and later unavailable, especially with your daughter’s wedding approaching. That isn’t the experience we want for you. Please contact our Customer Care team with your order number so we can look into this and resolve it as quickly as possible. Kind regards, Team Phase Eight

Posted 4 months ago

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